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Customer reviews: Advanced Shipping Manager

Develop by Preferred

Reviews (165)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

and...com

Mar 01, 2024  on Bigcommerce

So great! - So, if you don't know already, there are apps that handle the pre-order shipping functions (like delivering the shipping quotes to your Bigcommerce shopping cart) and other apps that handle post-order shipping functions (like printing out the shipping labels). We were using ShipStation for both, but their pre-order shipping functionality is VERY limited and it was making us crazy. Advanced Shipping Manager handles the pre-order side and does a great job at it. It can do all the things we've always been wishing ShipStation could do and so much more! We're still using ShipStation for the post-order stuff, but if you're frustrated with your shipping options functionality in your Bigcommerce shopping cart as we were, I highly recommend getting Advanced Shipping Manager for your pre-order functionality. It's worth every penny!

car...com

Feb 19, 2024  on Bigcommerce

Great Service and Capabilities - We just started using ASM for shipping fees on our website. Their customer service is unmatched. They helped us create all the necessary shipping rules we require as a demo to show us how ASM can fit our specific needs. Being able to include or exclude certain zip codes is a great feature that was missing from our previous shipping fees. I have high hopes that ASM will continue to be used on our website as we grow and need to adjust our rates accordingly.

jle...com

Feb 07, 2024  on Bigcommerce

Works well - We have been using ASM for a little over a year now. It works well and they have good customer support when you have issues.

rca...com

Feb 05, 2024  on Bigcommerce

Works incredibly well - We've been using ASM for a few years now and it has always worked very well for us. We sell items that we need to restrict by state and this is the perfect solution. Every time we've had questions, support answers them very quickly. Highly recommend.

dav...com

Jan 26, 2024  on Bigcommerce

They have the patience to help anyone! - We've been using Advanced Shipping Manager (ASM) for over two years now. It was the best move we made.Our shipping rates before were all over the place, frustrating customers, and losing orders. Once we implemented ASM, the complaints and losses stopped straight away, it was brilliant.More recently, I've been working to address our LTL shipping rate options, and to say I tested the patience of ASM support team must be an understatement. I'm not technical, so really needed the easy route. I got just that, they walked me through the process and LTL rates appeared on our website, and the big orders have started coming in.I always read the reviews and I'm as skeptical as the next person, but ASM turned out to be a great choice.

mke...com

Jan 12, 2024  on Bigcommerce

Handles complexity easily. Wonderful service. - We have products that have different shipping requirements - some with extra charges - some can't be shipped by air, etc. Advanced Shipping Manager has easily handled all the things we've thrown at it giving our customers choices they didn't have before. Great program. And I haven't even mentioned how good the service is. Highly recommended.

lps...com

Jan 03, 2024  on Bigcommerce

Great Shipping App and Support - Trying to combine FedEx shipping (free shipping) along with truck ship items (not free shipping) was a major problem. Advanced Shipping Manager was able to get the job done at a single fixed cost and with outstanding service. The flexibility is amazing.

lan...com

Dec 22, 2023  on Bigcommerce

The Best Shipping App - We struggled and used many apps to supply our company with the best shipping options and every app we used fell short. We found Advanced Shipping Manager to be everything we needed and more with one price, not having to be charged on every little upgrade or extra thing we needed to service our customers. If you want the best customer service hands down with one on one help and the best shipping options with one fee, then Advanced Shipping is the app for your store. I know it was for me!

fwi...com

Dec 11, 2023  on Bigcommerce

Great Support and Versatile App & Calculator - I have been working with the team at ASM for the past six weeks and am very impressed with the app and support. Not only does the company provide a shipping app, but it also has a customizable product page shipping estimator. After weeks of research, I did not find any other app to offer both. Our company, Boat Specialists, has complex shipping needs that include a large volume of freight shipping. We previously used ShipperHQ, and our shipping options were extremely limited, and we were never able to implement what we wanted to. With ASM, we were able to accomplish our shipping goals at a fair price in record time. I highly recommend Advanced Shipping Manager.

inf...com

Dec 06, 2023  on Bigcommerce

Great Support & App - Definitely the best shipping calculation choice for us. We ship many different sizes and types of items, some ship free, some need to be quoted first, some can nest, some go LTL--ASM can handle all these things and more. We can control which shipping options are shown to a customer on a per item or customer group level, charge additional to cover drop ship fees and boxes, and designate items that should ship by themselves. We haven't taken all the options they offer but will likely add a bit more to fine tune our shipping and to begin shipping into Canada on a regular basis. The other services suggested by Big Commerce were WAY more expensive than ASM, so this is saving us quite a bit of money. As if that weren't enough, the service from ASM is top-notch all the way. Response is extremely quick, and issues/questions are addressed promptly. Recommend highly--no reason to pay more elsewhere. This is one of the few aspects of our conversion to the Big Commerce platform that has NOT ended up costing us more money than anticipated and is relatively effortless once set up. Thanks so much!!

jef...com

Nov 20, 2023  on Bigcommerce

Great App & Support - We have been using this app for about 6 months now. It has been able to handle all the complex rules we needed set up. And I have to say, the support, even after 6 months, is still amazing. No other reason to use another shipping app.

nir...com

Nov 09, 2023  on Bigcommerce

Great App for Shipping Estimations - We were amazed to find out that no bigcommerce apps delivery date estimations on product pages and on checkout. This is it! Dan was really helpful with customizing the app to fit our business needs and making adjustments when we tested the app out. We're seeing real results in order and it's been great!

bri...com

Nov 08, 2023  on Bigcommerce

Outstanding app and support! - We tried two other shipping apps and they seemed like they would be a great fit. One was very expensive, the other barely worked... Installed Advanced Shipping Manager and got a call from Burt and he walked me through the setup. We had a fully functional and easy to implement shipping solution in almost no time at all. App is fantastic, support is fantastic, and I cannot recommend it enough!

sju...com

Nov 07, 2023  on Bigcommerce

Great Support - The app functions differently than what we were used to, but for the price the power of this software and the support you get it great. Just make sure going in you have a plan on how you want your shipping rates and restrictions to work and communicate that clearly to the ASM team and they will get things setup the way you need.

mic...com

Nov 07, 2023  on Bigcommerce

Fantastic App - Superior Customer Service - We were totally clueless of how to make shipping with various types of products, carrier types and multistore front compatible. From small packages on 1 storefront to complex LTL requests. You have to give these folks a try. I would never put something online if I didn't believe it. I am not a social media kind of guy, but this is truly worth it. Don't delay, reach out to them.

dgm...com

Oct 20, 2023  on Bigcommerce

Great shipping app and support team - This app does just about everything I was needing to fully customize our shipping options! Everything from Fedex One Rate support with multiple packages to allowing will call pickup options for our wholesale customers. Took a while to fully test and get things working the way we needed but it is working wonderfully now! The support team was always on top of things and resolved issues right away for us. Even worked with us on some custom programming to get things working just right. Glad I gave them a shot!

jes...com

Aug 21, 2023  on Bigcommerce

Such A Great App - It is a breath of fresh air to work with app developers who actually care about customer service. This app does complicated shipping requirements and is easy to install and work with. I switched over from ShipperHQ and couldn't be happier.

cur...net

Jul 16, 2023  on Bigcommerce

Excellent Shipping App - Awesome Customer Support - Advanced Shipping Manager changed the way we did shipping. LTL Freight and ground options live in customer shopping cart really saves us a lot of time versus manual shipping quotes to customer. Customer can now see rates real time and this makes our website convert orders easily. The customer support is awesome and the backend is easy to use. Most of all the price is good compared to competition who only answers calls and support via email with 24 hour reply responses. Burt and Dan are awesome!!!!

mne...com

Jun 29, 2023  on Bigcommerce

The Ultimate Shipping Software for Your Website! - I have been working with King Webmaster and their Advanced Shipping Manager since the beginning back in 2005! I needed a solution that would enable our business to handle many different types of shipping scenarios. ASM was the answer we needed. It extremely reliable, fast and most importantly accurate! Our customers love it and we have used it in a way to profit on shipping in certain areas. That's tough to do now when everyone wants stuff shipped for free. ASM's team made it very easy to move from our Yahoo store to BigCommerce. They are very responsive and forward thinking. The software is always improving. The are 5-stars all the way.

cbu...com

Jun 23, 2023  on Bigcommerce

Technical Support - The support team is very responsive, especially Burt who helped us from migrating to ASM up until now. They quickly revert to my questions and help me resolve issues. Thanks team!

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