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Customer reviews: Advanced Shipping Manager

Develop by Preferred

Reviews (165)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

ari...com

Nov 10, 2022  on Bigcommerce

Good Streamlined Shipping App - Advanced Shipping Manager (ASM) is a good user friendly shipping App. There are a lot of choices out there and ASM does a good job getting small businesses up and running with ecommerce shipping. Support is good and support team is responsive.

inf...com

Nov 03, 2021  on Bigcommerce

Affordable Option That Works Very Well - We highly recommend Advanced Shipping Manager. They are affordable and offer many features that the native BigCommerce platform does not. Support is consistently available and has never failed to help us achieve our goals.I left a four star review because workarounds have been required but that's mostly due to BigCommerce, not ASM. For example, you cannot check the free shipping checkbox within a product page or whatever you have set up for that product in ASM will be overridden by BigCommerce. Therefore, we've had to implement additional third party apps just for customers to see that products ship for free.

adm...com

Oct 27, 2021  on Bigcommerce

Overall Good Experience - We've had ASM running on our site for just a couple of weeks. So far it's doing what it is designed to. Overall we're happy with it. It took us a while to implement the system and ASM's service team was helpful in doing so. The only criticism I have is that response times to get things resolved have been longer that we would have preferred. I'd recommend them to another company searching to give customers real time shipping options.

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