Great Customer Service A+++ - ASM was highly recommended to me by a business member after I mentioned the issue I'd with ShipperHQ since I signed up over a year ago. As I am located in Australia, the only suitable time to chat is around midnight. Dan was not only quick to reply to my emails, he was on the job straight away and spent the time to explain every step to me over the call. The issue that I had was finally resolved within 2 hours. I couldn't be happier and switched over to ASM straight away. A week ago, I encountered another issue and Dan got it fixed within 24 hours (could have been quicker if not because of the time difference, no fault of him though). Not to mention there is no charge for the continuous assistance. I had to pay over US$200 to ShipperHQ when I had an issue. I can't thank Dan and his team enough, so my website can run smoothly. I wish I found ASM sooner. Very happy with their service and app. Keep up the good work guys.

Great Customer Service!!!! - We recently launched Natura as a total rebrand and replatform from Magento to BigCommerce and used ASM for the shipping integration due to the complexity of shipping rules and customer groups. I have to say the app works great and the customer service was even better. Long story short the ASM team essentially white gloved the entire set up for us - huge thanks!

Overall Good Experience - We've had ASM running on our site for just a couple of weeks. So far it's doing what it is designed to. Overall we're happy with it. It took us a while to implement the system and ASM's service team was helpful in doing so. The only criticism I have is that response times to get things resolved have been longer that we would have preferred. I'd recommend them to another company searching to give customers real time shipping options.

Best support out there - We have used several of the BigCommerce Apps and ASM is amount the top for both Quality of product and Service. Would recommend this product to all sellers needing advanced shipping options.

Great Product and Support - Great app that is perfect during these crazy times with freight values changing daily. Support is always ready to help solve any issue. Not sure where we would be without them.

Awesome Product and Support! - We have been using Advanced Shipping Manager for years, even prior to making the switch to Big Commerce. The app does not disappoint and allows us to create unique shipping scenarios for our store. The team at Advanced Shipping Manager are always helpful and continue to support us with our most difficult shipping challenges. Great app, great team.

Great ! - Just want to say one thing, best customer service EVER ! Burt is just the best, the way he handling the requests, how much attention to details he is putting is just unbelievable....love this guy :)As far as the app itself it does exactly what is says, it is easy to use, creating customs rules is a breeze, this is a nice upgrade for us from previous shipping app.Highly recommend these guys !

Great app add on for shipping - Great app. Easy to set up. Simpler to set up than their competitor. Support is quick, helpful and responsive.

10 Star on a scale of 1 to 5 ! - Started our 3rd website on Big Commerce due to lack of support and shipping calculator issues on our previous platform. We did our research and went with Advanced Shipping Manager to support the large number of catalog items and diversity of our product range. Going with Advanced Shipping Manager is absolutely the best choice we could have made. The tech support is TOP NOTCH and software does everything we need it to do. We have everything from small First Class mail items to UPS ground only item for chemicals, liquids., and heavy items. This software gives the proper shipping options at checkout based on which items are in the cart. If you have issues you can count on FAST and EXCELLENT tech support. This company is one of the very few that lives up to everything it claims. We have seen higher average order totals over our previous system and believe that’s in large part due to the accurate shipping calculations. THANK YOU Advanced Shipping Manager! Keep up the good work!

Fantastic - Dan is fantastic to work with. He answered everyone of my problems and constantly followed up to make sure the changes worked. If you are looking for an upgrade to the standard shipping options in BigCommerce, look no further.

Great Product and Customer Service - In this online world, one theme that seems to continually come up is companies lacking in customer service. Not ASM though. Honestly of all of the apps and programs we run in and around our site, ASM has provided the best customer service by far. Upon initially setting up the app, we spoke over chat, email, and phone with Burt. He stuck with us every step of the way and had a solution for every shipping issue we had. I would definitely recommend this app to others.

excellent product, excellent customer service, excellent product knowledge - excellent product: We have tried other apps but nothing accomplished what we needed. Plus it is so user friendly. Also, the "add ons" are amazing features and so user friendly, customer service: quick response via phone, chat or email. very accessible customer service. product knowledge: these guys not only know their product but also customer expectations and the shipping industry.

Ala Carte & Great Service - Moved over from ShipperHQ because we could get what we needed and wanted from ASM vs. having to move up to a higher playing plan with SHQ that we really didn't need all of. More features with ASM and less cost. Great service. Really like their Product Page Shipping calculator.

Excellent Service and APP - The customer service at ASM is by far the best we have ever experienced. A lot of internet companies make a lot of claims and promises but ASM actually did what they said they would do. The shipping app is working as promised and we are already seeing an increase in conversions as a result of all the hard work Dan and Burt provided. Thank you for all you did. Greatly appreciated.

Great App & Support - Just started with them but everything seems to be going great. They have answers for all of our needs.

Excellent App & Service - We have been using ASM for a couple months now on our new website and are thoroughly impressed. The app is very simple to use and their customer service gets 5 GOLD STARS. They always answer the phone and reply to emails/chats very quickly. They have been in business for a long time and it shows. They know their shipping! Highly recommend using this shipping app.

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

Huge Upgrade of Service and Suport - We were using another service that came with our enterprise level, but the service was hard to configure to work properly with our store, and as we grew, the new rates were rediculous. We switched over to ASM and could not be more happy. Their ability to customize is great and Dan and the support team have been top notch. We would highly recommend for anyone looking for a better shipping App in BigCommerce!

Great Experience - Dan and team have been a pleasure to work with! They customized the Advanced Shipping Manager tools to work with our complex order processing times for personalized products to display accurate delivery dates on the product pages and shopping cart. ASM delivered an outstanding product and experience at a fair price.