Compare Pushdaddy WhatsApp, Live Chat vs Moose: Live Chat FAQ Whatsapp

Name: Moose: Live Chat FAQ Whatsapp
Brand: MOOSE INNOVATIONS INC.

Pushdaddy WhatsApp, Live Chat

Switch between WhatsApp Chat, Live Chat or Facebook messenger

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Pushdaddy WhatsApp, Live Chat

Switch between WhatsApp Chat, Live Chat or Facebook messenger

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Rating

1,089 Reviews

1.9

318 Reviews

9.4

Pricing

Install App More info

Features

Push notifications
Marketing automation
Multi-platform integration
Review collection
Chatbot automation
Real-time chat
Automated recovery
Faq addition
Order tracking updates
Instant installation

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Screenshots

Pushdaddy WhatsApp, Live Chat screenshot

+ 2 more

Moose: Live Chat FAQ Whatsapp screenshot

+ 3 more

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Pros

Switch between WhatsApp chat and Live Chat instantly
Automation features for chat, such as abandoned cart recovery, order confirmation, and email marketing
Supports multiple communication platforms including WhatsApp, Facebook Messenger, and Instagram
Push Notification for marketing activities
Multiple operator support
FAQ and automated answers for customer queries
Easy installation process

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Cons

Issues with SMS and email functionality for abandoned cart recovery
Complaints about credit reducing without any SMS being sent
Requires a paid subscription; free usage is restricted
Subscription cancellation process appears to be difficult and poorly supported
Poor customer service; users have reported unanswered emails and unresolved issues

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Launched

Jan 12, 2020

Aug 21, 2023

Developer

Built by Pushdaddy

Apps:

Average Rating:

3.2

Reviews:

1,275

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

318

Make Your Choice

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Compare Pushdaddy WhatsApp, Live Chat vs Moose: Live Chat FAQ Whatsapp

Pushdaddy WhatsApp, Live Chat

Moose: Live Chat FAQ Whatsapp

Pushdaddy WhatsApp, Live Chat