Gorgias vs Orka: Best Helpdesk & AI Chat Solutions

Name: Live Chat &amp; AI ChatGPT : Orka
Brand: Penida

If you're searching for the right customer support solution for your business, comparing Gorgias HelpDesk & Chat FAQ with Live Chat & AI ChatGPT Orka apps is a great place to start. This comprehensive guide breaks down the features, ease of integration, efficiency, and cost-effectiveness of both platforms. Whether you're a small business owner looking to streamline customer service or a large enterprise aiming to enhance user experience, this comparison will assist you in selecting the optimal helpdesk and chat tool that aligns with your needs and business goals.

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Rating

717 Reviews

6.6

22 Reviews

9.2

Pricing

Install App More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

User-friendly interface
Easy setup
Real-time engagement
Mobile-responsive

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

Live Chat & AI ChatGPT : Orka screenshot

+ 3 more

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Real-time engagement with visitors boosts customer interaction.
Easy integration with Shopify for a quick setup process.
User-friendly interface that is mobile-responsive ensuring compatibility across devices.
Supports multiple languages with an integrated translator.
Excellent customer support that is responsive and helpful.
Enhances efficiency by allowing seamless communication with customers, saving time.
Highly recommended for its reliability and ease of use.

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Limited information on potential cons from available reviews, suggesting possible selection bias or initial product stages.
No details on pricing or long-term viability, which may affect different customer segments differently.

Launched

Feb 28, 2017

Nov 30, 2023

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

717

Built by Penida

Apps:

Average Rating:

Reviews:

3,988

Make Your Choice

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Gorgias vs Orka: Best Helpdesk & AI Chat Solutions

Gorgias: Helpdesk, Chat & FAQ

Live Chat & AI ChatGPT : Orka

Gorgias: Helpdesk, Chat & FAQ