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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Conversagent AI Support & Chat logo

Conversagent AI Support & Chat

GPT-4 chatbot and AI Shopping Assistant.

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Conversagent AI Support & Chat logo

Conversagent AI Support & Chat

GPT-4 chatbot and AI Shopping Assistant.

Rating

Rating

717 Reviews
6.6
36 Reviews
8.2

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $19-$99 / Month
  • Free Plan Available
  • 21 Days Free Trial
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Increase conversions
  • Ai shopping assistant
  • Gpt-4 chatbot
  • Boost average order value

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Conversagent AI Support & Chat screenshot Conversagent AI Support & Chat screenshot Conversagent AI Support & Chat screenshot Conversagent AI Support & Chat screenshot
+ 2 more
Conversagent AI Support & Chat screenshot Conversagent AI Support & Chat screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Utilizes advanced GPT-4 technology for sophisticated interactions
  • Doubles as both a chatbot and an AI shopping assistant, providing versatility
  • Users report excellent customer support
  • Regular updates with new features ensure the app remains current and useful
  • Highly rated by users, indicating general satisfaction with its performance

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Cost might be a consideration for some potential users
  • Limited user feedback available in the sample makes it difficult to identify potential issues

Categories

Categories

Launched

Launched

Feb 28, 2017
Jul 07, 2023

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

717

Built by Clevertar

Apps:

1

Average Rating:

4.9

Reviews:

36

Make Your Choice

Make Your Choice

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