Compare Chatway Live Chat & WhatsApp vs ZB Messenger & WhatsApp Chat

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

ZB Messenger & WhatsApp Chat

Support your customers quickly using Facebook Live Chat.

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

ZB Messenger & WhatsApp Chat

Support your customers quickly using Facebook Live Chat.

Rating

363 Reviews

8.9

109 Reviews

9.1

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 3 more

+ 1 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Mar 12, 2025

Developer

Built by Premio

Apps:

Average Rating:

Reviews:

985

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

2,189

Make Your Choice

Install App More info View alternatives

Compare Chatway Live Chat & WhatsApp vs ZB Messenger & WhatsApp Chat

Chatway Live Chat & WhatsApp

ZB Messenger & WhatsApp Chat

Chatway Live Chat & WhatsApp

ZB Messenger & WhatsApp Chat

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Premio

Built by Zotabox

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