Bigcommerce Wismo inquiries apps 2025

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Route

6.6

47 Reviews

Route: Elevate post-purchase with shipping protection and branded tracking. Show more

Route is a comprehensive app designed to enhance the post-purchase experience for both brands and customers, driving higher retention and profitability. Since its inception in 2019, Route has partnered with over 13,000 brands and amassed a user base of over 3 million active app users, safeguarding 150 million orders to date. By offering licensed Shipping Protection, Route enables shoppers to shield their online purchases from damage, loss, or theft, providing swift resolutions like refunds or reorders if issues arise. In addition to order protection, Route offers a Package Tracking add-on that allows merchants to deliver a branded and streamlined tracking experience, reducing customer support inquiries and enhancing customer satisfaction. Furthermore, Route's Sustainability initiatives, such as offsetting carbon emissions, empower brands to participate in building a more sustainable future. With the free mobile app, customers can effortlessly manage all their orders from various platforms, keeping their shopping experience organized and stress-free. Supported by SEG Insurance Ltd., Route is well-backed and committed to ensuring reliable and efficient service for e-commerce brands and customers alike.

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Shipping protection

Branded tracking

Sustainability initiatives

Order aggregation

Order resolution

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Mystery Price Inquiry

"Facilitate customer inquiries via WhatsApp on product pages effortlessly."

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Parcel Panel Order Tracking

$11-$479 / Month

9.6

5,068 Reviews

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All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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AfterShip Order Tracking

$11-$239 / Month

6.6

4,787 Reviews

Proactive tracking that delights customers and reduces WISMO Show more

AfterShip Order Tracking is a comprehensive app designed to enhance your customer's post-purchase experience by providing live shipment updates through a branded order tracking page and automated notifications. It features a shipment analytics dashboard, allowing businesses to monitor carrier transit times, on-time delivery rates, and exceptions, ensuring smooth logistics management. The app also integrates an AI-powered delivery estimate widget on product description and checkout pages, boosting buyer confidence by offering precise delivery information. Branded tracking pages with personalized product recommendations not only engage customers but also drive additional sales. Timely email and SMS notifications help reduce customer anxiety and the volume of "Where Is My Order" (WISMO) inquiries. A centralized shipment dashboard keeps businesses informed about shipment statuses and helps quickly identify any issues. The built-in analytics offer valuable insights into shipment performance, supporting continuous improvement in customer service and delivery efficiency.

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Automated notifications

Personalized product recommendations

Shipment analytics dashboard

Branded tracking pages

Ai-powered delivery estimates

Centralized shipment dashboard

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TrackingMore Order Tracking

$9-$219 / Month

9.2

976 Reviews

Empower your business with order lookup & sales solutions. Show more

TrackingMore Order Tracking is a comprehensive shipment tracking solution with over a decade of expertise in the field, eliminating the "Where Is My Order" (WISMO) challenge. It offers seamless order syncing and real-time updates from more than 1,200 carriers worldwide, ensuring customers can track their shipments effortlessly on a multilingual interface. The app boosts engagement and sales by integrating discounts directly on the tracking page and in notification emails, while also enhancing conversion rates with accurate pre-sale and post-purchase estimated delivery dates. With 24/7 live support, it is an ideal tool for global businesses, allowing for automatic synchronization with platforms like PayPal. Features like tailored product recommendations and automated shipment status notifications improve customer satisfaction and reduce complaints. Additionally, the app includes a robust dashboard with analytics for deep insights into shipment and carrier performance, and it caters to dropshipping needs by managing shipping details discreetly.

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Carrier integration

Multilingual tracking page

Proactive customer notifications

Estimated delivery dates

Dropshipping support

Automated order syncing

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Synctrack Order Tracking

$9.99-$99.99 / Month

7.8

213 Reviews

All-in-1 Order Tracker with a Branded Order Tracking Page Show more

Synctrack Order Tracking by Omega is a powerful tool designed to enhance your post-purchase processes efficiently and affordably. This app ensures precise tracking of orders, especially those shipped via popular China couriers like Yanwen and Yunexpress, all from a single, convenient platform. With Synctrack, you can elevate your brand by providing a customized order tracking page and clearly communicate estimated delivery dates to your customers. Keep your clientele engaged and informed through timely email and SMS updates, enhancing overall satisfaction. Additionally, the app facilitates the creation of strategic marketing assets to drive sales and strengthen customer relationships. Real-time tracking capabilities ensure your customers are always informed, while features like filtering unwanted keywords and automating courier matching streamline the tracking experience for both you and your customers.

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Real-time order tracking

Estimated delivery dates

Customizable tracking page

Branded order tracking

Email & sms updates

Automate courier matching

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Shipup

$399 / Month

7.6

19 Reviews

Shipping Notifications and Order Tracking Page Show more

Shipup is a powerful app designed to enhance the post-purchase experience for online retailers, ensuring customer satisfaction at every stage beyond the initial sale. It provides seamless and proactive communication, from delivery to returns, helping businesses build strong relationships with their customers. With features like timely email and SMS notifications, branded and customizable tracking pages, and a centralized shipment dashboard, Shipup enables e-tailers to maintain a consistent brand image and improve customer loyalty. The app's returns management includes automated exchange and store credit options, simplifying the process for both retailers and customers. Additionally, AI-powered estimated delivery dates offer precise information, reducing uncertainty and enhancing transparency. Through data-driven insights, Shipup helps businesses increase repeat purchases and minimize support costs, contributing to overall operational efficiency.

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Ai-powered delivery estimates

Email and sms notifications

Customisable tracking pages

Centralised shipment dashboard

Automated exchange options

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Tracking Rabbit

$20-$110 / Month

Order Tracker, Order Lookup, Branded Tracking Page for Upsells Show more

Tracking Rabbit is a dynamic app designed to enhance your brand, elevate customer satisfaction, and increase sales by streamlining the order tracking process. It allows businesses to offer customers a cohesive and branded experience right from custom shipping notifications to a personalized order tracking lookup page. This app also opens up opportunities for additional sales through upsells, sales messages, promotions, and tailored product recommendations. By leveraging Tracking Rabbit, businesses can effectively reduce customer service inquiries related to the status of orders (WISMO - "Where Is My Order") across multiple channels such as social media, emails, web forms, and phone calls. Its features include a branded tracking page with real-time tracking updates, ensuring customers remain informed and engaged. With Tracking Rabbit, transform your order tracking into an opportunity to reinforce your brand and engage your customers more effectively.

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Real-time updates

Product recommendations

Customizable notifications

Order lookup

Branded tracking page

Shipping notifications

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Order Lookup | venntov

$10 / Month

6.7

138 Reviews

Live order tracking for your customers. They'll love it. Show more

Order Lookup by venntov is a powerful Shopify app designed to enhance customer satisfaction and reduce support inquiries. By integrating a user-friendly portal directly into your Shopify storefront, customers can easily track their orders in real-time using just their email address and order number. This self-service feature empowers customers, providing them instant access to their order details, including any specific notes or tracking updates added by the store owner. Supporting over 100 shipping carriers, Order Lookup ensures comprehensive tracking capabilities, catering to a broad range of customer needs. Furthermore, the app offers a customizable order lookup page, allowing store owners to tailor the experience to align with their brand aesthetics. Overall, Order Lookup streamlines the purchasing process, creating a more seamless and informed shopping experience for customers.

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Real-time updates

Carrier integration

Customer portal

Customizable page

Live order tracking

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TrackX‑Order Track and Upsell

$7-$49 / Month

9.1

5 Reviews

Reduce WISMO tickets and upsell products with order tracking Show more

TrackX - Order Tracking is a highly intuitive app designed to alleviate customer concerns and minimize the volume of WISMO (Where Is My Order) inquiries. By providing regular email updates and real-time order status notifications, TrackX ensures that your customers are always well-informed about their purchases. This app offers a customized and fully-branded tracking page, allowing businesses to maintain their brand identity while delivering essential tracking information. Additionally, TrackX presents opportunities for cross-selling and up-selling by incorporating custom product recommendations within the tracking experience. By centralizing order tracking information, it simplifies the process for both businesses and customers, enhancing overall satisfaction and efficiency. With its user-friendly interface and comprehensive features, TrackX is the ultimate solution for seamless order tracking and customer communication.

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Order tracking

Custom recommendations

Email updates

Branded page

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Narvar Track & Messaging

(1/5)

2 Reviews

Engage customers with branded tracking, messaging, and boost revenue loyalty. Show more

Narvar Track & Messaging is an innovative app designed to enhance the post-purchase experience by providing dynamic and branded shipment tracking and messaging services. By keeping customers engaged with real-time updates and seamless communication, the app helps businesses drive additional revenue while reducing Where Is My Order (WISMO) calls. Its intuitive interface ensures customers are consistently informed, fostering trust and loyalty through transparency and reliability. With tailored messaging options, brands can personalize the user experience, reinforcing their identity and deepening customer connections. Trusted by over 800 leading retailers, Narvar Track & Messaging is a proven solution for transforming shipping interactions into opportunities for engagement and growth. Designed to meet the needs of the retail industry's top players, it ensures seamless integration and effortless scalability across any platform.

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Revenue boost

Branded tracking

Customer messaging

Loyalty inspiration

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C‑EDD: Estimated Delivery Date

$4.98-$8.98 / Month

7.8

684 Reviews

Display EDD on product pages to increase sales conversions Show more

Estimated Delivery Date - Plus is a powerful tool designed to enhance consumer trust and boost sales conversions by providing clear delivery expectations on your e-commerce platform. The app allows you to display estimated delivery dates prominently on the product, cart, and checkout pages, thereby reducing customer inquiries and enhancing the shopping experience. It offers versatile configuration options, enabling you to set delivery date ranges and messages based on individual products, categories, or countries. The app supports multiple languages and countries, making it versatile for international stores. With built-in order preparation and delivery date calculation, it accounts for the visitor’s time zone or a time zone set by the store owner. No coding skills are required as the app is fully customizable to fit your store's design. Through transparency in delivery timelines, this app helps stores minimize support requests and drives stronger consumer trust, ultimately leading to increased sales.

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Multi-language support

Translation capabilities

Multi-page display

Customizable date settings

Time zone calculations

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Estimated Delivery Date: EOD

$1.99 / Month

9.2

98 Reviews

Order dispatch and delivery date estimate message for products Show more

Estimated Delivery Date: EOD is a powerful app designed to enhance user experience and boost conversion rates by providing precise delivery estimates on your product, cart, and checkout pages. This tool allows you to display both estimated dispatch and delivery dates, creating transparency and trust with your customers. It includes useful features such as an unlimited estimated delivery date option accompanied by an urgency countdown timer to encourage faster purchasing decisions. The app automatically adjusts to the visitor's timezone for accurate delivery predictions and can factor in week-off days and business holidays. You can target all or specific products and override existing settings to fit varying needs effortlessly. With fully customizable templates for messages, date formats, styles, and languages, Estimated Delivery Date: EOD is easy to set up and use, making it an essential tool for any e-commerce business.

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Customizable templates

Easy setup

Countdown timer

Exact delivery date

Timezone calculation

Holiday settings

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POWR: FAQ Page | Help Center

$3.49-$89.99 / Month

9.1

240 Reviews

Improve product descriptions w/ easy-to-customize product FAQs Show more

POWR: FAQ & Help Center is a dynamic app designed to enhance customer support and boost sales by enabling businesses to create customized, SEO-optimized FAQs effortlessly. This tool allows you to address common customer queries—such as shipping details and return policies—directly on your product pages, resulting in swifter sales cycles and a decrease in support ticket volume. With no coding experience required, you can tailor the design to align with your brand's style. The app further enriches user experience by allowing the addition of links, images, and videos to your FAQs, coupled with mouse-over effects for interactive engagement. Its SEO-friendly nature helps improve your site's organic search traffic, while space-saving features like half-width sections keep your pages tidy. An embedded search bar ensures customers can find the information they need swiftly, making POWR an indispensable tool for an elevated customer service experience.

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Mouse-over effects

Search bar

Customizable faqs

Seo-optimized

Media support

Half-width sections

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Status Sherpa

$2 / Month

7.4

14 Reviews

Drop-in a quick, easy order status lookup form Show more

Status Sherpa is a must-have app designed to streamline customer service by reducing routine inquiries from customers looking for their latest order status. With its simple integration process, you can have it running on your storefront site in less than 30 seconds. The app features a user-friendly lookup form that allows customers to quickly and easily find the information they need without needing to contact support. Status Sherpa also enhances the shopping experience by automatically matching your shop’s theme and offering extensive customization options. It supports multiple languages, with seven ready-made translations available, allowing you to cater to a diverse customer base. By providing instant answers, Status Sherpa frees up time for your support team, enabling them to focus on more complex customer inquiries.

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Customizable settings

Multi-language support

Quick installation

Theme matching

Order status lookup

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Daibiki Concierge Improve COD

$7.99 / Month

8.2

2 Reviews

代引き手数料が決済金額に含まれるようになり、購入完了メールと別に通知が不要になるため、運用コスト削減とユーザー体験向上を実現 Show more

Daibiki Concierge is a cutting-edge mobile application designed to revolutionize the cash-on-delivery (COD) experience for both customers and merchants. The app streamlines the traditional COD process by providing real-time tracking, secure payment options, and instant notifications, ensuring a seamless transaction for all parties involved. Users can easily manage their orders, track delivery statuses, and receive alerts when their package is en route, enhancing convenience and reliability. For merchants, Daibiki Concierge offers an intuitive dashboard to monitor sales, manage cash flow, and optimize delivery routes, improving operational efficiency. With a strong emphasis on security, the app incorporates advanced encryption and authentication measures, safeguarding sensitive user information. By bridging the gap between customer expectations and merchant capabilities, Daibiki Concierge elevates the COD experience to new heights.

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Enhanced user experience

Seamless payment integration

Automated fee inclusion

Reduced operational costs

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Thankful

AI automation for customer service platforms Show more

Thankful is an innovative customer service solution designed to empower brands with tools that enhance efficiency, quality, and revenue. By providing full control over its comprehensive suite of technologies, Thankful enables businesses to effectively scale their services, ensuring increased customer satisfaction and retention. This platform not only helps in driving revenue but also significantly reduces customer churn, wait times, and agent fatigue. Thankful integrates advanced AI capabilities to automate and resolve customer inquiries swiftly, enhancing the overall service experience. Its AI Agent offers seamless automation within helpdesks, while Agent Assist boosts human agent efficiency with AI-driven insights. Additionally, Thankful leverages Generative AI, including ChatGPT, to deliver personalized and empathetic responses, ensuring every customer interaction is meaningful and engaging.

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Generative ai

Ai agent

Agent assist

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Ninja apps: email change

$10 / Month

(1/5)

1 Reviews

カスタマー自身でメールアドレス変更可能にすることで、問い合わせ対応が不要になります。 Show more

Ninja Apps: Email Change is a user-friendly tool designed to streamline the process of updating email addresses within an application. By incorporating an "email address change" link directly into the My Page account information section, users can independently manage their email updates without requiring assistance. This eliminates the hassle for administrators and support teams who typically handle email change inquiries. After initiating a change, the app ensures security by sending a confirmation code to the new email address, completing the update once the code is verified. Installation is simple, requiring just a single click to enable the email change function. Ninja Apps: Email Change enhances user autonomy and improves overall account management efficiency.

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Csv download

User email change

Add change link

Confirmation code

User list management

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WhatsApp King | צ'אט בעברית

8.2

4 Reviews

Answer customers inquiries faster with WhatsApp integration Show more

WhatsApp King | צ'אט בעברית is an intuitive WhatsApp plugin designed to seamlessly integrate with your store's design and language preferences. This tool allows businesses to customize which phone number receives messages, enhancing real-time, personalized customer service and reducing the risk of losing hesitant customers. Users can personalize all text elements in the plugin to maintain their store’s unique marketing language, ensuring consistent branding. The plugin initiates conversations on-site before transitioning to WhatsApp, providing access to customer numbers for responsive service. It offers the flexibility to assign any WhatsApp number for personal or business responses. Optimized for Hebrew and right-to-left text alignment, WhatsApp King caters to Hebrew-speaking customers with ease. Additionally, it is supported by a Hebrew-speaking customer service team for convenient assistance.

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Easy integration

Quick responses

Integration with whatsapp

Customizable texts

Real-time support

Hebrew support

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Supermoon: AI Customer Support

$19-$299 / Month

9.1

10 Reviews

The AI-powered inbox for growing teams Show more

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

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Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

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