Do NOT Trust Trustpilot - They allow reviews from anyone on the internet. Even if the reviewer has the incorrect company, they allow the reviews. They are now claiming they have some BS computer that can tell if the review is bogus, BOGUS! We have competitors purposely giving false reviews and it is allowed by these scam artist. But wait, if you pay a fee, then you can "Build trust in your business with verified reviews". I should have read the reviews on this company first! DO NOT USE THIS COMPANY! You have been warned! Ramon Blair Sports Fans Merchandisesportsfansmerchandise.com

Awesome, customers love the product reviews - customers love the product reviews newly added by Trust pilot, excellent feature and helps with generation of new sales

Lousy - When I signed up for a paid account with Trustpilot, I was oversold by Sales on many things, amongst them, the versatility of this integration. It can't put reviews on category pages properly. When I shared this, they gave me a huge workaround and told me it was my site. Nope, my BC developer explained that their app was coded wrong for BC, and they were like, yeah, it won't get fixed. The limitations with the other dimensions of this app resulted in us just custom coding all of our Trustpilot widgets ourselves - it wasn't worth trying to hack the app. Many other shortcomings, but these are the highlights.

ALLOWS FAKE REVIEWS AND FALSE ACCUSATIONS - After struggling with several years of using Trustpilot in dealing with ONE mentally disturbed "reviewer", I can attest that Trustpilot CANNOT be trusted! Out of years of hundreds of ACTUAL (and good reviews), one unhinged competitor has been allowed by Trustpilot to continue to post fake attack "reviews" over and over in repeated multiple reviews, attacking us without a corresponding purchase to be made. His slanderous attack "reviews" are the ONLY bad review we ever received and Trustpilot staff cannot see the pattern or discern any malice which is amazing. I think the decision-makers that work for Trustpilot must be complete morons who have no sense of what is valid and what is fake. We have removed the entire system from our company and would STRONGLY urge any company to NEVER use Trustpilot. Once a review is made on your company, Trustpilot KEEPS THE REVIEW ONLINE FOREVER even if you disconnect the account or delete the account! STAY AWAY FROM disTRUSTPILOT!

Terrible Implementation & Support - Absolutely terrible implementation and customer support. The implementation manager and customer support manager did not know or understand their own product, leading to frustration and wasted time. Every time we contacted them they made us feel like we were bothering them. When we threatened to leave, they put their "A" team on our account and we still had issues. We have been a Big Commerce customer for over 7 years. We use quite a few apps. We do not recommend Trust Pilot. Save yourself a lot of aggravation - find another solution.

Not free and not cheap - Without paying almost £ 200 a month, this app becomes completely useless.In the free version, you can only collect company opinions and we have access to only two badges, showing an average rating.You can also collect product reviews in the free version - but you won't do anything about them unless you pay £ 200 / month. Product feedback widgets are only in the paid version.There are some other better apps that offer more in the free version than Trustpilot in the paid version.

Great Addition - This was a great addition to our website. It not only gives us a chance to hear from our customers, but provides credibility to our business. With all the eCommerce websites popping up all over you need to set yourself apart as a trusted business.

So easy to use! - Syncs to our store and automatically invites our customers to review us - great app!

You can Trust Trustpilot , 5 Stars - Excellent platform to accumulate feedback, staff are friendly & knowledgeable , thanks for making a great product available.

Good but Not the Greatest. Good Value Though - Good but not great. We got it to get verified reviews on google. So far so good, decent value. Compared to yotpo, this app is lacking but yotpo is way more. For simple verified reviews, this works fine.

App allows anyone to post review even if not a customer - I don't trust this app for being secure. Anyone can post reviews from over seas and market their products by posting URL's to illegal products. In my case I have had to police hundreds of postings for illegal and dangerous prescription drugs. Ultimately they were never posted, but it requires permission to get them removed and is a great big hassle. I was under the assumption that postings were customers, but this is not the case. There are major security flaws in this app. Beware! Additionally, it is a very expensive app if you want to use it beyond the free area.

Stay well away from TrustPilot - I would not recommend TrustPilot to anyone ever again.Not only do they not stand by making sure that reviews are valid, when you go and leave a review on their own site about them - they simply flag it so it's hidden - what a great outfit.I have told TrustPilot to cancel our account due to me losing ALL trust in them, they don't reply to that at all - just say you are under contract.Stay well away - even if others might cost a bit more, it's going to be well worth using them instead of TrustPilot.

Excellent Support and Delivers what it promises - I am very happy with Trustpilot + BogCommerce integration. It allowed us to pull more product reviews that we had on our site and the Big Commerce integration worked very well to allow the features such as merchant reviews and product reviews to be pulled into the site without having the spend many hours of developer time. It is pretty much do it yourself. The support and customer success team over at Trustpilot is also excellent. Both the technical support person who helped launch us as well as the customer success manager that i have worked with were on top of things when we had questions to resolve and attend to our questions immediately. I would highly recommend Trustpilot.

They just want your money - After receiving a couple of unfair reviews by Europeans ( which Trustpilot primarily caters to), we decided to try out their service and negotiated a $300/ month package. Their API with Big Commerce is next to useless for anyone who nedds to sollicit reviews only after the product has shipped, so we had to prepare manual requests to upload ourselves. After a year, they came back and said that they now wanted $600/month for the same service! ( what service???). It was clear that they thought that they had us by the *****. We changed to Shopper Approved which provides real pro-active service for the money they take and who took care of any development required to suit our needs.

Initial glitches in set up but works well. - Trustpilot is seen everywhere so we added the app to the site and after a few errors in responding it finally worked OK. The system works well and has been effective in soliciting service reviews.Downside:Try to find the upgrade prices and Trust Pilot will hit you with Upsell upsell upsell via email and phone which is more akin to an American sales model than a Danish company. This surprised me.No standard pricing freely available unless you google search for it, click on the upgrade option to judge the prices for your self and you'll be hammered with calls and emails.As a free service it's great but the costs are prohibitive for start ups and many SME I feel.Overall happy with the app and the results. -1 for the pressure sales . 4/5

Not using 100% yet, but so far - great results - Great customer service thus far and consumers have been very accepting in providing reviews for our company. We think this is a great tool to have on our site and it has so many features we still have not even dived into yet! Looking forward to using this at full capacity.

Bigcommerce x trustpilot - Integration is poor and needs to be set up every single time I try to open the app. Slight indication it is also causing problems on our site - support has been poor and automated from Trustpilot and BigCommerce until now.

Trustpilot BigCommerce Integration - Running TrustPilot on our BigCommerce was straight forward, easy to implement and it does what it says it would do. Its ease of use means that we actually receive a lot more reviews and that builds trust with out customers. Good after sales support is very important and the TrustPilot team have been great. I would thoroughly recommend TrustPilot to anyone who is serious about growing trust with their customer base.

Installed TrustPilot - Excellent! - TrustPilot has been excellent! Their Customer Service is very organized and responsive. They were very helpful in walking us through the entire set-up process and explaining how everything works. They also helped us place the proper widget coding in the correct places on the website. Also, they imported all of our old reviews into their system, so now the old reviews show up also on our site under TrustPilot. TrustPilot also has a website, which directs traffic to our site. We had been using BigCommerce reviews and another review company for the past few years, but never had any of our reviews show up on Google organic search. The other review company was also not able to import BigCommerce reviews into their system. Within weeks of setting up TrustPilot, we started seeing our Product Reviews showing up on the first page of Google organic search! TrustPilot has done everything they told us they would do!

Trustpilot with BigCommerce - We've had Trustpilot a few months now. Their staff was quite helpful in getting us up and running. Everyone knows how important customer reviews are to validate a store's products and service. Trustpilot has some magic to get many more reviews than we had in the past. Additionally, these are a great way to get insight into what your shoppers think about their shopping experience on your site.