Taranker.Com Logo
Trustpilot Reviews logo

Customer reviews: Trustpilot Reviews

Develop by trustpilot.com

Reviews (24)

Overall rating
3.4

What Merchants Think

Overall, merchants have mixed opinions about "Trustpilot Reviews". While many appreciate the platform for facilitating increased volume and visibility of customer reviews, others express dissatisfaction with various operational and integration issues, especially concerning fake reviews and support quality. The service is often seen as fostering credibility and business trust, yet its premium pricing and certain limitations in functionality leave some users frustrated and reluctant.

Key Strengths

  • Increase in the number of customer reviews.
  • Ability to showcase reviews and star ratings in Google search results.
  • Supports credibility and business trust.
  • User-friendly integration with BigCommerce.
  • Helpful and responsive customer service for some users.

Common Concerns

  • Allowing fake and unverified reviews on the platform.
  • High costs associated with premium features.
  • Poor customer service and support experiences.
  • Difficulty in integration and technical issues.
  • Pressure sales tactics and lack of transparent pricing.

Final Thoughts

The reception of "Trustpilot Reviews" is polarized, with some users praising its ability to boost review numbers and enhance business credibility, while others highlight issues such as fake reviews and expensive pricing. For businesses looking to increase their Google presence and review collection efficiency, Trustpilot may serve as a valuable tool; however, those concerned with cost and review authenticity might seek alternative solutions.

cwh...com

Dec 01, 2024  on Bigcommerce

Awesome, customers love the product reviews - customers love the product reviews newly added by Trust pilot, excellent feature and helps with generation of new sales

nei...com

May 16, 2021  on Bigcommerce

Great Addition - This was a great addition to our website. It not only gives us a chance to hear from our customers, but provides credibility to our business. With all the eCommerce websites popping up all over you need to set yourself apart as a trusted business.

nat....uk

Apr 30, 2021  on Bigcommerce

So easy to use! - Syncs to our store and automatically invites our customers to review us - great app!

bil...com

Apr 29, 2021  on Bigcommerce

Great App - This is a great app, and I am very happy with the service.

mgr...com

Apr 29, 2021  on Bigcommerce

You can Trust Trustpilot , 5 Stars - Excellent platform to accumulate feedback, staff are friendly & knowledgeable , thanks for making a great product available.

sde...com

Dec 09, 2019  on Bigcommerce

Excellent Support and Delivers what it promises - I am very happy with Trustpilot + BogCommerce integration. It allowed us to pull more product reviews that we had on our site and the Big Commerce integration worked very well to allow the features such as merchant reviews and product reviews to be pulled into the site without having the spend many hours of developer time. It is pretty much do it yourself. The support and customer success team over at Trustpilot is also excellent. Both the technical support person who helped launch us as well as the customer success manager that i have worked with were on top of things when we had questions to resolve and attend to our questions immediately. I would highly recommend Trustpilot.

sup...com

May 22, 2019  on Bigcommerce

Not using 100% yet, but so far - great results - Great customer service thus far and consumers have been very accepting in providing reviews for our company. We think this is a great tool to have on our site and it has so many features we still have not even dived into yet! Looking forward to using this at full capacity.

nic....au

May 06, 2019  on Bigcommerce

Trustpilot BigCommerce Integration - Running TrustPilot on our BigCommerce was straight forward, easy to implement and it does what it says it would do. Its ease of use means that we actually receive a lot more reviews and that builds trust with out customers. Good after sales support is very important and the TrustPilot team have been great. I would thoroughly recommend TrustPilot to anyone who is serious about growing trust with their customer base.

rqh...com

Sep 10, 2018  on Bigcommerce

Installed TrustPilot - Excellent! - TrustPilot has been excellent! Their Customer Service is very organized and responsive. They were very helpful in walking us through the entire set-up process and explaining how everything works. They also helped us place the proper widget coding in the correct places on the website. Also, they imported all of our old reviews into their system, so now the old reviews show up also on our site under TrustPilot. TrustPilot also has a website, which directs traffic to our site. We had been using BigCommerce reviews and another review company for the past few years, but never had any of our reviews show up on Google organic search. The other review company was also not able to import BigCommerce reviews into their system. Within weeks of setting up TrustPilot, we started seeing our Product Reviews showing up on the first page of Google organic search! TrustPilot has done everything they told us they would do!

mar...com

Aug 30, 2018  on Bigcommerce

Trustpilot with BigCommerce - We've had Trustpilot a few months now. Their staff was quite helpful in getting us up and running. Everyone knows how important customer reviews are to validate a store's products and service. Trustpilot has some magic to get many more reviews than we had in the past. Additionally, these are a great way to get insight into what your shoppers think about their shopping experience on your site.

adm...com

Aug 14, 2018  on Bigcommerce

Customer Reviews will roll in - TrustPilot generates a lot more reviews than other companies. I have used Kudobuzz for the past 2 year with only a few reviews per month but now I get a few per day. I shopped several companies over several years and TrustPilot kept coming back as the best overall.The integration is not effortless and it required their support team to spend a few days trouble shooting the issue but they figured it out with Stencil. A few years ago I tried them and had to drop them because they could not get product reviews integrated but that has now changed. I would like to see BigCommerce better embrace apps like TrustPilot to allow better integration.Yes this is expensive and I am paying 4X more but it is worth. On top of the increased reviews you have the benefit of their Google integration relationship consisting of Google Shopping, Google Ads and Google Reviews. The added bonus is the star rating appearing in search.

kel...com

Oct 13, 2017  on Bigcommerce

Great Experience - TrustPilot has worked phenomenally well for securing customer reviews, and allowing customers to give honest feedback. As a small company with limited transaction volume, reviews have come in faster than I anticipated. I was able to use a Trustpilot widget with the free version, contrary to other reviewers. After using the the free version for a couple of months, I switched to the paid. Yes it costs money, but it's competitively priced. Customer service was helpful in the setup process and haven't really needed help since because the control panel is very functional.

Scroll to Top