Do NOT Trust Trustpilot - They allow reviews from anyone on the internet. Even if the reviewer has the incorrect company, they allow the reviews. They are now claiming they have some BS computer that can tell if the review is bogus, BOGUS! We have competitors purposely giving false reviews and it is allowed by these scam artist. But wait, if you pay a fee, then you can "Build trust in your business with verified reviews". I should have read the reviews on this company first! DO NOT USE THIS COMPANY! You have been warned! Ramon Blair Sports Fans Merchandisesportsfansmerchandise.com

Lousy - When I signed up for a paid account with Trustpilot, I was oversold by Sales on many things, amongst them, the versatility of this integration. It can't put reviews on category pages properly. When I shared this, they gave me a huge workaround and told me it was my site. Nope, my BC developer explained that their app was coded wrong for BC, and they were like, yeah, it won't get fixed. The limitations with the other dimensions of this app resulted in us just custom coding all of our Trustpilot widgets ourselves - it wasn't worth trying to hack the app. Many other shortcomings, but these are the highlights.

ALLOWS FAKE REVIEWS AND FALSE ACCUSATIONS - After struggling with several years of using Trustpilot in dealing with ONE mentally disturbed "reviewer", I can attest that Trustpilot CANNOT be trusted! Out of years of hundreds of ACTUAL (and good reviews), one unhinged competitor has been allowed by Trustpilot to continue to post fake attack "reviews" over and over in repeated multiple reviews, attacking us without a corresponding purchase to be made. His slanderous attack "reviews" are the ONLY bad review we ever received and Trustpilot staff cannot see the pattern or discern any malice which is amazing. I think the decision-makers that work for Trustpilot must be complete morons who have no sense of what is valid and what is fake. We have removed the entire system from our company and would STRONGLY urge any company to NEVER use Trustpilot. Once a review is made on your company, Trustpilot KEEPS THE REVIEW ONLINE FOREVER even if you disconnect the account or delete the account! STAY AWAY FROM disTRUSTPILOT!

Terrible Implementation & Support - Absolutely terrible implementation and customer support. The implementation manager and customer support manager did not know or understand their own product, leading to frustration and wasted time. Every time we contacted them they made us feel like we were bothering them. When we threatened to leave, they put their "A" team on our account and we still had issues. We have been a Big Commerce customer for over 7 years. We use quite a few apps. We do not recommend Trust Pilot. Save yourself a lot of aggravation - find another solution.

App allows anyone to post review even if not a customer - I don't trust this app for being secure. Anyone can post reviews from over seas and market their products by posting URL's to illegal products. In my case I have had to police hundreds of postings for illegal and dangerous prescription drugs. Ultimately they were never posted, but it requires permission to get them removed and is a great big hassle. I was under the assumption that postings were customers, but this is not the case. There are major security flaws in this app. Beware! Additionally, it is a very expensive app if you want to use it beyond the free area.

Stay well away from TrustPilot - I would not recommend TrustPilot to anyone ever again.Not only do they not stand by making sure that reviews are valid, when you go and leave a review on their own site about them - they simply flag it so it's hidden - what a great outfit.I have told TrustPilot to cancel our account due to me losing ALL trust in them, they don't reply to that at all - just say you are under contract.Stay well away - even if others might cost a bit more, it's going to be well worth using them instead of TrustPilot.

Bigcommerce x trustpilot - Integration is poor and needs to be set up every single time I try to open the app. Slight indication it is also causing problems on our site - support has been poor and automated from Trustpilot and BigCommerce until now.