Trustpilot Reviews logo

Trustpilot Reviews

Develop by trustpilot.com
Free plan available

Boost trust with verified reviews; enhance brand reputation and conversion rates.

Collect verified reviews
Showcase customer reviews
Automate review invitations
Use review widgets
Combat fake reviews

About Trustpilot Reviews

Launched Aug 14, 2015

Categories

TrustedSite Certification logo
(48 Reviews)
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Build trust and boost conversions with TrustedSite's certification...

Introduction Video

Description

Collect, showcase, and learn from verified service and product reviews that consumers trust.

Collect and showcase verified reviews that consumers trust.

Trustpilot's plugin for BigCommerce lets merchants trigger service and product review invitations to customers automatically. Use the TrustBox tool to drag-and-drop review widgets on your site at key conversion points. Read on for what more you can do with a Trustpilot account.

Grow a trusted brand

Increase conversion and grow revenue

Increase customer retention and LTV

How we combat fake reviews

Integrity matters - yours and ours. Our global Content Integrity Team works with our custom fraud detection software to take action against fraudulent behavior or misuse of our platform. If you flag a review, they'll investigate it.

Pros

  • Boosts trust with verified reviews.
  • Enhances brand reputation and conversion rates.
  • Automates service and product review invitations through BigCommerce integration.
  • Offers customizable TrustBox tool for displaying reviews at key conversion points.
  • Aims to combat fake reviews through fraud detection software and a dedicated Content Integrity Team.

Cons

  • Possibility of allowing reviews from anyone, which may include incorrect or fraudulent reviews.
  • Competitors might exploit the platform for false reviews.
  • Perceived pay-to-play model for achieving trust with verified reviews.
  • Concerns about the effectiveness of the fraud detection system.

Top Helpful Reviews

ief...com

Dec 27, 2024  on Bigcommerce

Do NOT Trust Trustpilot - They allow reviews from anyone on the internet. Even if the reviewer has the incorrect company, they allow the reviews. They are now claiming they have some BS computer that can tell if the review is bogus, BOGUS! We have competitors purposely giving false reviews and it is allowed by these scam artist. But wait, if you pay a fee, then you can "Build trust in your business with verified reviews". I should have read the reviews on this company first! DO NOT USE THIS COMPANY! You have been warned! Ramon Blair Sports Fans Merchandisesportsfansmerchandise.com

cwh...com

Dec 01, 2024  on Bigcommerce

Awesome, customers love the product reviews - customers love the product reviews newly added by Trust pilot, excellent feature and helps with generation of new sales

adm...com

Sep 04, 2023  on Bigcommerce

Lousy - When I signed up for a paid account with Trustpilot, I was oversold by Sales on many things, amongst them, the versatility of this integration. It can't put reviews on category pages properly. When I shared this, they gave me a huge workaround and told me it was my site. Nope, my BC developer explained that their app was coded wrong for BC, and they were like, yeah, it won't get fixed. The limitations with the other dimensions of this app resulted in us just custom coding all of our Trustpilot widgets ourselves - it wasn't worth trying to hack the app. Many other shortcomings, but these are the highlights.

sal...com

Jun 17, 2023  on Bigcommerce

ALLOWS FAKE REVIEWS AND FALSE ACCUSATIONS - After struggling with several years of using Trustpilot in dealing with ONE mentally disturbed "reviewer", I can attest that Trustpilot CANNOT be trusted! Out of years of hundreds of ACTUAL (and good reviews), one unhinged competitor has been allowed by Trustpilot to continue to post fake attack "reviews" over and over in repeated multiple reviews, attacking us without a corresponding purchase to be made. His slanderous attack "reviews" are the ONLY bad review we ever received and Trustpilot staff cannot see the pattern or discern any malice which is amazing. I think the decision-makers that work for Trustpilot must be complete morons who have no sense of what is valid and what is fake. We have removed the entire system from our company and would STRONGLY urge any company to NEVER use Trustpilot. Once a review is made on your company, Trustpilot KEEPS THE REVIEW ONLINE FOREVER even if you disconnect the account or delete the account! STAY AWAY FROM disTRUSTPILOT!

and...com

Nov 26, 2022  on Bigcommerce

Terrible Implementation & Support - Absolutely terrible implementation and customer support. The implementation manager and customer support manager did not know or understand their own product, leading to frustration and wasted time. Every time we contacted them they made us feel like we were bothering them. When we threatened to leave, they put their "A" team on our account and we still had issues. We have been a Big Commerce customer for over 7 years. We use quite a few apps. We do not recommend Trust Pilot. Save yourself a lot of aggravation - find another solution.

zuc...com

Jul 17, 2021  on Bigcommerce

Not free and not cheap - Without paying almost £ 200 a month, this app becomes completely useless.In the free version, you can only collect company opinions and we have access to only two badges, showing an average rating.You can also collect product reviews in the free version - but you won't do anything about them unless you pay £ 200 / month. Product feedback widgets are only in the paid version.There are some other better apps that offer more in the free version than Trustpilot in the paid version.

nei...com

May 16, 2021  on Bigcommerce

Great Addition - This was a great addition to our website. It not only gives us a chance to hear from our customers, but provides credibility to our business. With all the eCommerce websites popping up all over you need to set yourself apart as a trusted business.

nat....uk

Apr 30, 2021  on Bigcommerce

So easy to use! - Syncs to our store and automatically invites our customers to review us - great app!

mgr...com

Apr 29, 2021  on Bigcommerce

You can Trust Trustpilot , 5 Stars - Excellent platform to accumulate feedback, staff are friendly & knowledgeable , thanks for making a great product available.

inf...com

Jun 17, 2020  on Bigcommerce

Good but Not the Greatest. Good Value Though - Good but not great. We got it to get verified reviews on google. So far so good, decent value. Compared to yotpo, this app is lacking but yotpo is way more. For simple verified reviews, this works fine.

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