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Customer reviews: Trustpilot Reviews

Develop by trustpilot.com

Reviews (24)

Overall rating
3.4

What Merchants Think

Overall, merchants have mixed opinions about "Trustpilot Reviews". While many appreciate the platform for facilitating increased volume and visibility of customer reviews, others express dissatisfaction with various operational and integration issues, especially concerning fake reviews and support quality. The service is often seen as fostering credibility and business trust, yet its premium pricing and certain limitations in functionality leave some users frustrated and reluctant.

Key Strengths

  • Increase in the number of customer reviews.
  • Ability to showcase reviews and star ratings in Google search results.
  • Supports credibility and business trust.
  • User-friendly integration with BigCommerce.
  • Helpful and responsive customer service for some users.

Common Concerns

  • Allowing fake and unverified reviews on the platform.
  • High costs associated with premium features.
  • Poor customer service and support experiences.
  • Difficulty in integration and technical issues.
  • Pressure sales tactics and lack of transparent pricing.

Final Thoughts

The reception of "Trustpilot Reviews" is polarized, with some users praising its ability to boost review numbers and enhance business credibility, while others highlight issues such as fake reviews and expensive pricing. For businesses looking to increase their Google presence and review collection efficiency, Trustpilot may serve as a valuable tool; however, those concerned with cost and review authenticity might seek alternative solutions.

inf...com

Jun 17, 2020  on Bigcommerce

Good but Not the Greatest. Good Value Though - Good but not great. We got it to get verified reviews on google. So far so good, decent value. Compared to yotpo, this app is lacking but yotpo is way more. For simple verified reviews, this works fine.

Hair By MissTresses

Aug 22, 2019  on Bigcommerce

Initial glitches in set up but works well. - Trustpilot is seen everywhere so we added the app to the site and after a few errors in responding it finally worked OK. The system works well and has been effective in soliciting service reviews.Downside:Try to find the upgrade prices and Trust Pilot will hit you with Upsell upsell upsell via email and phone which is more akin to an American sales model than a Danish company. This surprised me.No standard pricing freely available unless you google search for it, click on the upgrade option to judge the prices for your self and you'll be hammered with calls and emails.As a free service it's great but the costs are prohibitive for start ups and many SME I feel.Overall happy with the app and the results. -1 for the pressure sales . 4/5

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