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Customer reviews: Trustpilot Reviews

Develop by trustpilot.com

Reviews (24)

Overall rating
3.4

What Merchants Think

Overall, merchants have mixed opinions about "Trustpilot Reviews". While many appreciate the platform for facilitating increased volume and visibility of customer reviews, others express dissatisfaction with various operational and integration issues, especially concerning fake reviews and support quality. The service is often seen as fostering credibility and business trust, yet its premium pricing and certain limitations in functionality leave some users frustrated and reluctant.

Key Strengths

  • Increase in the number of customer reviews.
  • Ability to showcase reviews and star ratings in Google search results.
  • Supports credibility and business trust.
  • User-friendly integration with BigCommerce.
  • Helpful and responsive customer service for some users.

Common Concerns

  • Allowing fake and unverified reviews on the platform.
  • High costs associated with premium features.
  • Poor customer service and support experiences.
  • Difficulty in integration and technical issues.
  • Pressure sales tactics and lack of transparent pricing.

Final Thoughts

The reception of "Trustpilot Reviews" is polarized, with some users praising its ability to boost review numbers and enhance business credibility, while others highlight issues such as fake reviews and expensive pricing. For businesses looking to increase their Google presence and review collection efficiency, Trustpilot may serve as a valuable tool; however, those concerned with cost and review authenticity might seek alternative solutions.

zuc...com

Jul 17, 2021  on Bigcommerce

Not free and not cheap - Without paying almost £ 200 a month, this app becomes completely useless.In the free version, you can only collect company opinions and we have access to only two badges, showing an average rating.You can also collect product reviews in the free version - but you won't do anything about them unless you pay £ 200 / month. Product feedback widgets are only in the paid version.There are some other better apps that offer more in the free version than Trustpilot in the paid version.

inf...com

Sep 06, 2019  on Bigcommerce

They just want your money - After receiving a couple of unfair reviews by Europeans ( which Trustpilot primarily caters to), we decided to try out their service and negotiated a $300/ month package. Their API with Big Commerce is next to useless for anyone who nedds to sollicit reviews only after the product has shipped, so we had to prepare manual requests to upload ourselves. After a year, they came back and said that they now wanted $600/month for the same service! ( what service???). It was clear that they thought that they had us by the *****. We changed to Shopper Approved which provides real pro-active service for the money they take and who took care of any development required to suit our needs.

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