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Customer reviews: Tidio Live Chat & AI Chatbots

Develop by Verified

Reviews (23)

Overall rating
3.5

What Merchants Think

The overall merchant feedback on "Tidio Live Chat & AI Chatbots" is mixed. Many merchants appreciate its straightforward functionality and the ability to seamlessly interact with customers, which helps in increasing sales. However, some users have faced technical issues, especially concerning integration and reliability, impacting their experience negatively.

Key Strengths

  • Easy to install and use, with a simple setup process.
  • Helpful customer support, guiding users through installation and usage.
  • Effective mobile app integration, allowing users to manage chats on the go.
  • Customization options providing flexibility in appearance and functionality.
  • Positively impacts sales by enabling real-time customer interaction.

Common Concerns

  • Technical bugs, such as server connection issues and theme compatibility problems.
  • Difficulty in uninstalling the app, requiring developer assistance.
  • Removal of previously free features, diminishing its value in the free version.
  • Incompatibility with certain platforms like Big Commerce Cornerstone Theme.
  • Problems affecting website performance after installation.

Final Thoughts

"Tidio Live Chat & AI Chatbots" serves as a valuable tool for facilitating customer communication and potentially boosting sales. While it has garnered praise for its ease of use and customer support, technical issues and recent feature changes pose challenges. Overall, it can be a beneficial app for businesses willing to navigate its limitations.

gai...net

Nov 17, 2023  on Bigcommerce

Glad I chose Tidio - A great feature and great customer service.

sye...com

Jul 22, 2023  on Bigcommerce

super - super services love it

hel....me

Apr 05, 2023  on Bigcommerce

Excellent suppot - I am still figuring out the best possible set up, but their support has been helpful so far giving the tips and sharing learning materail

nem...com

Mar 17, 2019  on Bigcommerce

Excellent free chat service - Been using this for almost a year, it's great and really free. Love this service and the phone app so I can answer customer questions and help people order right from my phone anywhere. Love it so much about to upgrade since it's caused allot of sales increase for unsure buyers who had questions and probably wouldn't have sent an email.

sal...com

Apr 16, 2018  on Bigcommerce

Easy to install , Easy to use - Tideo live chat app is easy to install, use and convenient enough. The customizing options within the app are great. Have been using it for months with no issues. I would definitely recommend trying this one.

lim...com

Aug 20, 2017  on Bigcommerce

Best chat app - I have been using Tidio since I was on Wix. Im glad BC had the program as well. Easy to use and it just works overall.

out...com

Jan 12, 2017  on Bigcommerce

Tido Chat and Your Web Site - This app is awesome and the customer support is even better! The app takes a bit of coding to install. However, I literally know absolutely nothing about code. BUT... when you download the app to Big Commerce, you can chat with a real representative who will respond to you just as quick as a needy girlfriend or boyfriend. He helped me step by step, showed me links and got me to install the app to my website within about 15 minutes. Now i can chat with my customers who have questions through my mobile phone at any time of the day. I get notifications on my cell phone just like I would a text message. I can immediately respond to my customers needs. Get this app and stay in touch with your customers!

acc....uk

Jul 07, 2016  on Bigcommerce

Very useful and extremely easy to use - An excellent system that is really easy to setup. Allows for fast communication with customers and also an easy way for our customers to contact us, even if we are not at work (emails if the chat is offline). Would highly recommend.

sho...com

May 30, 2016  on Bigcommerce

Great design among others - It has all the basic features we need and apparently it has the best design outlook among others!

bra...com

May 19, 2016  on Bigcommerce

Great App! - I tired several apps here in the marketplace before I came across this Tidio chat app! I wanted something that would work well on the go using my iphone. They have a easy to use Iphone app and the intergration works perfect! I was actually at the supermarket shopping a day after I installed the iphone app and was able to help a customer close a sale! I would highly recommend!

Mario DellaTorre

Jan 22, 2016  on Bigcommerce

great -

works great thanks

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