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Customer reviews: Tidio Live Chat & AI Chatbots

Develop by Verified

Reviews (23)

Overall rating
3.5

What Merchants Think

The overall merchant feedback on "Tidio Live Chat & AI Chatbots" is mixed. Many merchants appreciate its straightforward functionality and the ability to seamlessly interact with customers, which helps in increasing sales. However, some users have faced technical issues, especially concerning integration and reliability, impacting their experience negatively.

Key Strengths

  • Easy to install and use, with a simple setup process.
  • Helpful customer support, guiding users through installation and usage.
  • Effective mobile app integration, allowing users to manage chats on the go.
  • Customization options providing flexibility in appearance and functionality.
  • Positively impacts sales by enabling real-time customer interaction.

Common Concerns

  • Technical bugs, such as server connection issues and theme compatibility problems.
  • Difficulty in uninstalling the app, requiring developer assistance.
  • Removal of previously free features, diminishing its value in the free version.
  • Incompatibility with certain platforms like Big Commerce Cornerstone Theme.
  • Problems affecting website performance after installation.

Final Thoughts

"Tidio Live Chat & AI Chatbots" serves as a valuable tool for facilitating customer communication and potentially boosting sales. While it has garnered praise for its ease of use and customer support, technical issues and recent feature changes pose challenges. Overall, it can be a beneficial app for businesses willing to navigate its limitations.

chr...com

Nov 22, 2017  on Bigcommerce

Does exactly what it says it will do - I am a hater of most things tech, except for Tidio Live Chat. Easy to install, remember how I hate tech, great customer service and it is free. The customers who have used it liked the experience. If you are asking me, I would recommend it.

PVG Photo Designs

Aug 30, 2016  on Bigcommerce

Very nice and helpful tool for the single store owner! - This is a very good tool and very easy to use. If you're running your store yourself are with a couple of employees, this is the tool you need. I like the fact that it integrates with several of the services I use on a daily bases, but now I can offer chat in those services or share contacts information from Tidio and continue support via email and keep track of my tickets so nothing slips through. Because as a single store owner, you can loose a customer real quick if you have sloppy customer service.

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