Excellent suppot - I am still figuring out the best possible set up, but their support has been helpful so far giving the tips and sharing learning materail

Can't get rid of it - I uninstall the app, modify the appearance, even asked for support. they told me is done, but guess what?! It's still on my website pagesUPDATE!!This is a dangerous app. once installed, can't be removed, only by a developer and it will greatly affect your website

Excellent free chat service - Been using this for almost a year, it's great and really free. Love this service and the phone app so I can answer customer questions and help people order right from my phone anywhere. Love it so much about to upgrade since it's caused allot of sales increase for unsure buyers who had questions and probably wouldn't have sent an email.

Too many bugs - Do not install this on your site. Probably 90% of the time it will not let you log in. You'll just get an error message that says "Oops, we couldn't connect with the server".

Easy to install , Easy to use - Tideo live chat app is easy to install, use and convenient enough. The customizing options within the app are great. Have been using it for months with no issues. I would definitely recommend trying this one.

Does exactly what it says it will do - I am a hater of most things tech, except for Tidio Live Chat. Easy to install, remember how I hate tech, great customer service and it is free. The customers who have used it liked the experience. If you are asking me, I would recommend it.

Best chat app - I have been using Tidio since I was on Wix. Im glad BC had the program as well. Easy to use and it just works overall.

Wont work with Big Commerce Cornerstone Theme - Wouldn't work with big commerce. Tidio Customer service didn't care, was of no help what so ever and told me to uninstall the app.

Best app among others!!! - Thanks for the app, best app for small stores your customers can interact with u live nd even when u r offline. Its easy to setup and can customize as u like.

They took away free features - This was a great app, until they took away some major features that were originally free with the basic plan. Now, we cannot see the visitors on our site, or chat them directly. Instead, we have to wait for customers to chat us, which makes communicating through chat much much more difficult and useless 90% of the time. Very surprised and disappointed that they would take away features that they previously offered for free. They should at least offer these features to the customers that used them in the past. Very disappointing.