Tidio Live Chat & AI Chatbots logo

Tidio Live Chat & AI Chatbots

Develop by Verified
7 Days Free Trial

"Boost customer service with live chat and AI-powered chatbots seamlessly."

Multi-platform support
Ai-powered chatbots
Live chat integration

About Tidio Live Chat & AI Chatbots

Launched Jul 18, 2014

Categories

Description

Meet Tidio Chat - a free chat for your website. No logging in, no signing up - integrates with your store in less than 20 seconds.

Tidio is an all-in-one customer service platform designed to help your business grow. It combines live chat, chatbots, Lyro AI chatbot, emails, Messenger, and Instagram into one convenient tool, allowing you to communicate with your customers faster. Answer questions, solve problems, and engage at the right moment to offer excellent customer service and boost your sales.

Use Live Chat to enhance your customers' shopping experience and boost sales

Offer your customers live support and build trust with real-time spot-on assistance. Make sure they get what they need and secure future conversions for your business. You can also use our live Visitors List to proactively start conversations to upsell your products and services. Tidio Live Chat is easy to install and 100% mobile-friendly.

Take care of your customers 24/7 with AI-powered chatbots even when you're away

Save abandoned carts, show order status, offer discount codes, and do much more with our built-in ready-to-use chatbots available always when your customers need help. You can build your own chatbot from scratch using our drag-and-drop editor or pick one of the free templates. It's fast, simple, and no coding skills are required!

Pros

  • Integrates multiple communication channels like emails, Messenger, and Instagram into one platform.
  • Enhances customer service with real-time live chat that builds trust and facilitates spot-on assistance.
  • AI-powered chatbots are available 24/7 to assist customers even when offline, contributing to saving abandoned carts and offering order status and discount codes.
  • User-friendly interface for building custom chatbots with a drag-and-drop editor; no coding skills required.
  • Easy to install and fully mobile-friendly, allowing seamless communication.
  • Offers proactive engagement tools like the live Visitors List to initiate conversations and upsell products.

Cons

  • The reliance on AI might not fully replace the need for human interaction in more complex scenarios.
  • Integration with additional platforms may require setup and learning time for new users.
  • Some users may find the chatbot’s capabilities limited without customization or advanced settings.

Top Helpful Reviews

hel....me

Apr 05, 2023  on Bigcommerce

Excellent suppot - I am still figuring out the best possible set up, but their support has been helpful so far giving the tips and sharing learning materail

cra...com

Feb 23, 2021  on Bigcommerce

Can't get rid of it - I uninstall the app, modify the appearance, even asked for support. they told me is done, but guess what?! It's still on my website pagesUPDATE!!This is a dangerous app. once installed, can't be removed, only by a developer and it will greatly affect your website

nem...com

Mar 17, 2019  on Bigcommerce

Excellent free chat service - Been using this for almost a year, it's great and really free. Love this service and the phone app so I can answer customer questions and help people order right from my phone anywhere. Love it so much about to upgrade since it's caused allot of sales increase for unsure buyers who had questions and probably wouldn't have sent an email.

sal...com

Jan 29, 2019  on Bigcommerce

Too many bugs - Do not install this on your site. Probably 90% of the time it will not let you log in. You'll just get an error message that says "Oops, we couldn't connect with the server".

sal...com

Apr 16, 2018  on Bigcommerce

Easy to install , Easy to use - Tideo live chat app is easy to install, use and convenient enough. The customizing options within the app are great. Have been using it for months with no issues. I would definitely recommend trying this one.

chr...com

Nov 22, 2017  on Bigcommerce

Does exactly what it says it will do - I am a hater of most things tech, except for Tidio Live Chat. Easy to install, remember how I hate tech, great customer service and it is free. The customers who have used it liked the experience. If you are asking me, I would recommend it.

lim...com

Aug 20, 2017  on Bigcommerce

Best chat app - I have been using Tidio since I was on Wix. Im glad BC had the program as well. Easy to use and it just works overall.

pto...net

Aug 04, 2017  on Bigcommerce

Wont work with Big Commerce Cornerstone Theme - Wouldn't work with big commerce. Tidio Customer service didn't care, was of no help what so ever and told me to uninstall the app.

fla...com

Jul 25, 2017  on Bigcommerce

Best app among others!!! - Thanks for the app, best app for small stores your customers can interact with u live nd even when u r offline. Its easy to setup and can customize as u like.

sco...com

May 18, 2017  on Bigcommerce

They took away free features - This was a great app, until they took away some major features that were originally free with the basic plan. Now, we cannot see the visitors on our site, or chat them directly. Instead, we have to wait for customers to chat us, which makes communicating through chat much much more difficult and useless 90% of the time. Very surprised and disappointed that they would take away features that they previously offered for free. They should at least offer these features to the customers that used them in the past. Very disappointing.

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