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Customer reviews: Tidio Live Chat & AI Chatbots

Develop by Verified

Reviews (23)

Overall rating
3.5

What Merchants Think

The overall merchant feedback on "Tidio Live Chat & AI Chatbots" is mixed. Many merchants appreciate its straightforward functionality and the ability to seamlessly interact with customers, which helps in increasing sales. However, some users have faced technical issues, especially concerning integration and reliability, impacting their experience negatively.

Key Strengths

  • Easy to install and use, with a simple setup process.
  • Helpful customer support, guiding users through installation and usage.
  • Effective mobile app integration, allowing users to manage chats on the go.
  • Customization options providing flexibility in appearance and functionality.
  • Positively impacts sales by enabling real-time customer interaction.

Common Concerns

  • Technical bugs, such as server connection issues and theme compatibility problems.
  • Difficulty in uninstalling the app, requiring developer assistance.
  • Removal of previously free features, diminishing its value in the free version.
  • Incompatibility with certain platforms like Big Commerce Cornerstone Theme.
  • Problems affecting website performance after installation.

Final Thoughts

"Tidio Live Chat & AI Chatbots" serves as a valuable tool for facilitating customer communication and potentially boosting sales. While it has garnered praise for its ease of use and customer support, technical issues and recent feature changes pose challenges. Overall, it can be a beneficial app for businesses willing to navigate its limitations.

cra...com

Feb 23, 2021  on Bigcommerce

Can't get rid of it - I uninstall the app, modify the appearance, even asked for support. they told me is done, but guess what?! It's still on my website pagesUPDATE!!This is a dangerous app. once installed, can't be removed, only by a developer and it will greatly affect your website

sal...com

Jan 29, 2019  on Bigcommerce

Too many bugs - Do not install this on your site. Probably 90% of the time it will not let you log in. You'll just get an error message that says "Oops, we couldn't connect with the server".

dge...com

Oct 12, 2017  on Bigcommerce

Not Working - This is not working. Won't let me install! Please fix the issue!

pto...net

Aug 04, 2017  on Bigcommerce

Wont work with Big Commerce Cornerstone Theme - Wouldn't work with big commerce. Tidio Customer service didn't care, was of no help what so ever and told me to uninstall the app.

jay...com

Aug 17, 2015  on Bigcommerce

Messed my site up -

I enjoyed the chat service however it messed up my whole site. No one was able to check out and the system would get hung up. Big Commerce removed the service and my site was working again. Not worth the risk. 

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