What Merchants Think

The overall merchant feedback on "Tidio Live Chat & AI Chatbots" is mixed. Many merchants appreciate its straightforward functionality and the ability to seamlessly interact with customers, which helps in increasing sales. However, some users have faced technical issues, especially concerning integration and reliability, impacting their experience negatively.

Key Strengths

• Easy to install and use, with a simple setup process.
• Helpful customer support, guiding users through installation and usage.
• Effective mobile app integration, allowing users to manage chats on the go.
• Customization options providing flexibility in appearance and functionality.
• Positively impacts sales by enabling real-time customer interaction.

Common Concerns

• Technical bugs, such as server connection issues and theme compatibility problems.
• Difficulty in uninstalling the app, requiring developer assistance.
• Removal of previously free features, diminishing its value in the free version.
• Incompatibility with certain platforms like Big Commerce Cornerstone Theme.
• Problems affecting website performance after installation.

Final Thoughts

"Tidio Live Chat & AI Chatbots" serves as a valuable tool for facilitating customer communication and potentially boosting sales. While it has garnered praise for its ease of use and customer support, technical issues and recent feature changes pose challenges. Overall, it can be a beneficial app for businesses willing to navigate its limitations.