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Customer reviews: Tidio Live Chat & AI Chatbots

Develop by Verified

Reviews (23)

Overall rating
3.5

What Merchants Think

The overall merchant feedback on "Tidio Live Chat & AI Chatbots" is mixed. Many merchants appreciate its straightforward functionality and the ability to seamlessly interact with customers, which helps in increasing sales. However, some users have faced technical issues, especially concerning integration and reliability, impacting their experience negatively.

Key Strengths

  • Easy to install and use, with a simple setup process.
  • Helpful customer support, guiding users through installation and usage.
  • Effective mobile app integration, allowing users to manage chats on the go.
  • Customization options providing flexibility in appearance and functionality.
  • Positively impacts sales by enabling real-time customer interaction.

Common Concerns

  • Technical bugs, such as server connection issues and theme compatibility problems.
  • Difficulty in uninstalling the app, requiring developer assistance.
  • Removal of previously free features, diminishing its value in the free version.
  • Incompatibility with certain platforms like Big Commerce Cornerstone Theme.
  • Problems affecting website performance after installation.

Final Thoughts

"Tidio Live Chat & AI Chatbots" serves as a valuable tool for facilitating customer communication and potentially boosting sales. While it has garnered praise for its ease of use and customer support, technical issues and recent feature changes pose challenges. Overall, it can be a beneficial app for businesses willing to navigate its limitations.

fla...com

Jul 25, 2017  on Bigcommerce

Best app among others!!! - Thanks for the app, best app for small stores your customers can interact with u live nd even when u r offline. Its easy to setup and can customize as u like.

xjd...com

Jul 25, 2016  on Bigcommerce

works as advertised - works as advertised, easy to install. But I had to uninstall my app. The updated script caused problems with my mobile theme. I'm not sure if it was all BC themes, but once I uninstalled this app everything started working correctly. Which was a bummer because it worked flawlessly for the first few weeks. So there must have been an update that did not match well with my theme. Will consider going back once it's fixed.

jor...com

Feb 18, 2015  on Bigcommerce

Useful works fine, most of the time. -

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