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Customer reviews: Signifyd

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Reviews (50)

Overall rating
4.1

What Merchants Think

The overall reception of "Signifyd" from merchants is mixed. While many users appreciate its capabilities in fraud detection and prevention, some have expressed frustrations regarding customer support and claim processes. Several merchants highlight the significant role Signifyd plays in giving them peace of mind and saving both time and money by reducing fraud. However, there are recurring issues with customer service response and the reliability of chargeback claims.

Key Strengths

  • Strong fraud detection and prevention, leading to reduced chargebacks and fraudulent transactions.
  • User-friendly interface, making it easy to manage and review orders.
  • Valuable information provided on orders such as IP addresses, email age, and social profiles.
  • Offers a chargeback guarantee, which provides a sense of security for merchants.
  • Ease of integration into existing e-commerce platforms.

Common Concerns

  • Poor customer service and lack of timely support or responses to inquiries.
  • Issues with rejected claims due to technicalities or claim processing delays.
  • Complaints about being overcharged or difficulties in changing plans.
  • Some merchants feel the app does not adequately differentiate between legitimate and fraudulent orders.
  • Concerns about changes in terms of service affecting claim approvals.

Final Thoughts

Signifyd is a valuable tool for many online merchants, particularly those regularly facing threats of fraudulent transactions. Its features and chargeback guarantee are generally well-received, providing business owners with confidence in handling suspicious orders. However, consistent issues with customer service and claim handling highlight areas where improvements could enhance user satisfaction. Overall, it remains a strong contender for e-commerce fraud protection, though prospective users should be aware of potential customer support challenges.

ran...com

Dec 05, 2014  on Bigcommerce

Great Service -

The Signifyd service is great! They are more than helpful when you have questions, they follow through in a day and age where customer service has fallen behind. This app saves so much time by simply linking all the information that we would normally have to search for ourselves. Though we have never really had to use the guarantee it is a great feeling to know it's there. This is a must have for any online store or ecommerce.    

der...com

Dec 05, 2014  on Bigcommerce

Excellent Service -

We have been using the service for a couple months and it has helped us identify fraudulent orders that we would have missed otherwise.

mar...com

Dec 05, 2014  on Bigcommerce

Much needed service! -

This app is a real must in the ecommerce business.  It has saved us so much time researching questionable transactions and given us guarentee that we will be paid.  You can't beat  the price and the peace of mind is well worth it.  The support staff was very friendly and proactive during setup and follow-ups.  Since installing this app (easy),  I wouldn't want to do business without it.

dcs...com

Dec 05, 2014  on Bigcommerce

If you're not using Signifyd, you're blowing it! -

Never worry if an order might be fraud again! The Signifyd crew dig deep to make sure all customers have matching information so you can ship your order knowing it's not going to end up a charge back. And if for some reason it does Signifyd offers a guarantee claim option that will pay you back if something goes wrong. So basically there is no risk on your end, so what are you waiting for...download the app already!

Bright Chidiebere

Dec 05, 2014  on Bigcommerce

A Must Have Service For Any Online Retailer 5/5 -

Signify has been our No.1app to use everytime we receive an order, over the past few month they havesaved us tons of money on fraudulent orders that could have resulted in chargebacks. The Signify Bigcommerce app is simpleand easy to use, with clean user interface. After using Signify fraudprotection for couple of months, i have not experienced any issues whatsoever,and I strongly believe this service is something every ecommerce store shouldhave.

As an online retailer, fraudulentorders is something we cannot stop from coming in, what happened thereafter iswhat matters, but with Signify Fraud protection and Guarantee payment service, youwill have peace of mind. 

m b

Dec 05, 2014  on Bigcommerce

Great app! -

Ever have an order you are not really sure about? or want more info to ensure it is a legit order? Signifyd takes the guess work out of fraudulent orders . We now can catch the fraudsters while making sure that our good customers get approved quickly. This App is great, and I recommend it to all Bigcommerce stores! Easy Set up, Easy and intuitive interface.

Brenda Buschle

Dec 04, 2014  on Bigcommerce

Added Peace of Mind -

We just added this service and it's great. They provide a multitude of information about your customer and give you the ability to protect yourself from charge-backs. The first 500 transactions are free unless you decide to request a "Guarantee." Depending on the plan you pick, the costs are minimal compared to the potential losses. Definitely worth it!

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