ZERO SUPPORT - Signifyd's phone number is fake, no response to emails, nothing. They exist only to perpetually milk fees from small businesses in exchange for a decades old, out-of-date software.

Charge you for Cash, Checks, ACH, Wire Transfers - They skim money off the top of all sales and won't refund it when they are wrong. We have customers who come into our retail store and pay with cash, checks or orders placed via wire transfer or ACH. Now how in the world do you guarantee these forms of payment as there is no credit card info being input into their app? They will take your money and give you the run around. Stay clear of this company

4 out of 5 - Really like this app but don't need every order checked or protected so we pick and choose. Just wish they would have an alert sent to you when an order was suspicious or by parameters we could set. Right now we have to check everything manually and we do miss orders we would have protected. They have also denied insuring some orders so we cancel those orders before shipping.

ON TO THE NEXT - They were awesome until they randomly closed my account and emailed me saying I have to at least be getting 500k in sales yearly. NEVER AGAIN!

No More FRAUD!! - Signifyd has given me a peace of mind to not worry about the fraud I was getting. Easy to use, just set up and get the approved emails on every order or says ship on your orders. Saved me time and money!!

Signfyd - Signfyd has been a tremendous asset to our business. At one point in our operations we were inundated with a wave of fraudulent claims. Signfyd caught many of them at the point of purchase but also assumed full responsibility for any that slipped through. Their claim process is reasonable and prompt. I wouldn't hesitate to recommend them.

Signifyd has our back - We've been using Signifyd for close to 5 years now on our site. As we sell consumer electronics, some quite high-value, we seem to be constantly subjected to a myriad of fraudulent order attempts. We've found the scoring service Signifyd provides to be invaluable in our daily ritual of giving our orders the go/no-go. Plus, being able to request a chargeback guarantee before shipping questionable orders adds an incredible level of security to our process (and to our peace of mind). Highly recommend this service.

Love this service with my Signifyd App - This app is wonderful a service for my company. Signifyd emails me to let me know if my credit card charges are approved so I can process my orders right away. Saves me time not to have to log in every time. It makes filling my orders much quicker. Easy to use! Thank you Signifyd!

Be Very Careful - Don't Expect Claims to Be Paid - Kudos to Signifyd for their elevated fraud detection. It is much better than what my credit card company provides and has allowed me to dodge a number of bad transactions that would have been otherwise shipped. However, I have had 2 chargebacks that made it through this week and both were denied. They tell me they have a 7 day window from when we receive the chargeback to submit. I put both chargebacks into Signifyd the day I received them, well before their due date to the bank, but Signifyd wants proof that I received them this week. My accounting department threw the envelopes away and there is no clear mark of when they were received my be otherwise. Definitely within a day or two. Doesn't matter - denied. 4 Months with them paying 1% of our sales and my two and only claims for $950 are denied. Bottom line: Great for advanced fraud detection, don't count on getting paid back for chargebacks.Regards,DD

Used to be great - Now poor customer service - Signifyd used to be fantastic, we have been a customer for a few years now however recent changes to their terms of service have made the program difficult to use and virtually pointless, Legitimate fraud claims are getting denied due to now pathetic windows of opportunity time frame wise in which to submit your claim. and also trying to deny claims based around the way Braintree now report chargebacks. as code 1040 no cardholder authorization. general chargeback (which is 10.4 fraud) so if 1040 no cardholder authorization is not 10.4 fraud i dont know what is. I pulled them up on this and successfully appealed the declined decision however beware.. Used to be worth the money to the point i would have been an affiliate and highly recommended the program to now.. BEWARE.. Looks like i am not the only one that has these feelings and I am only writing this 2 star review due to the fact it is not a one off, we are now having many problems and Signifyd seem to be trying to find as many technicalities as they can to get out of paying any legitimate claims... We are now looking into alternative solutions.

No Response at the time of Claim - We have been using this for last 12 months, have had few claims and instantly refunded but now last week lodged 2 claims and dashboard does not show them and no response and asking for more details which they never asked before so i guess its the time to leave

GREAT APP and a MUST HAVE! Get It Now - This Works and SAVED us Several Times. PLUS we had a chargeback that was guaranteed and SIGNIFYD put the funds in our Paypal ASAP.. For us NO COMPLAINTS AT ALL.. Highly Suggest It

A-Z TERRIABLE - when you call customer services number no one is answer !! only you automatic message services !! i call them 6 times no one call me back ! i email them 6 times they get back to be in 2 days later ! when i sign up i told them 3 times i don't need pay pal sales guarantee he told me ok only for credit card sales will charge and end of month they charge me for pay pal and credit card sales after i email them 6 times call them 5 times no one call me back !!! still waiting for give me my credit !! my point is not the money !! my point is services !! is really not good services !!!

Should have done this sooner - I wish we would have used them sooner. It's so easy to check out a payment to see if it's fraudulent. It doesn't cost a thing if you don't use it. Very cost effective and very easy to use.

Overcharges then Never Respond, Doesn't Care, Can be a Multi Business Client and they will treat you like crap - Please go with another risk app such as riskify - Signifyd likes to pull the 'bait and switch' with plans and then lock you in. Their 'Sales Manager' (The only one who can make decisions apparently) talked with me about working on our plan to downgrade one store (Look at that we have TWO stores with this company and they still treat us this way) and then the second we said we wanted to downgrade one plan he has now been ignoring me for a month. I cannot get a response, had send multiple emails and not one response. As a client that has been with this company for 2 years I was sincerely hoping for better treatment, but to be completely ignored because we are not satisfying the volume requirements for one of their plans and to simply ask to downgrade is very disheartening. Basically they want to pull a bait and switch on you. We'll charge you x amount for one plan, you can change anytime and then when you want to downgrade they won't let you. They convinced us to spend half a thousand every month and then won't let us downgrade a year later when we no longer need such level of plan. Does signfyd care? No. Will they let you out? No. They just don't respond, hit their 'bill monthly' so they can still collect their money and moves on with their life. I highly recommend if you are starting to give your 'risk management' app over 5 figures you do somewhere else that will actually respond.

Simply the MUST HAVE APP for E-Commerce -

DECEMBER 2017 UPDATE

After nine months of using Signifyd my only regret is we should have done this sooner. We always check our Signifyd Control Panel religiously. The only improvement suggestion we have for Signifyd is, can the Signifyd traffic light system be integrated so it appears on the Bigcommerce Dashboard or the Orders Panel. This would allow us to confirm each order is good or bad directly from the Dashboard or the Orders Panel. What we do to get around this is to have two Google Chrome Tabs loaded with the Bigcommerce Control Panel. One sits on the Dashboard and the other has Signifyd open.

Over the last nine months we have dealt with a truck load of fraudulent transactions and have received ZERO charge-backs. When an order is flagged as potentially fraudulent we still contact the customer to determine if it may be a false positive. If we feel the order may be genuine we submit our notes to Signifyd and within minutes the order is reviewed and in 95% of these cases Signifyd changes the status back to Green. The review process is so quick and the level of customer service is outstanding.

In closing, Signifyd has transformed our business, drastically improved staff morale and has allowed us to further expand our business into international markets knowing we have the very best level of fraud protection and insurance. The cost of using Signifyd is peanuts, the service is outstanding and we couldn't be happier. As we said before, when it comes to fraud detection and insurance Signifyd is the leader and we simply would not consider operating an Ecommerce business without it.

ORIGINAL FEEDBACK - March 2017

Almost 2 years ago we launched our new store on Bigcommerce. In our first 12 months we kept a clean charge back sheet by manually checking every order. Heading into Christmas last year our order volumes rose significantly. It was at this point we got hit several times with fraudulent orders that we failed to detect.

We thought we learnt from the previous thefts however as our business grew so did the number of attempted fraudulent transactions. Whilst we managed to stop most of them we still lost many thousands of dollars due to these low lifers that think its fine to blatantly steal from you. It was at this point we realized something needed to change.

Detecting fraudulent transactions manually is very time consuming and it’s not a core business function we wanted to develop internally. We contacted Signifyd, got our account setup the same day and never looked back.

If you believe in the saying "Stick to what you are good at" then making the decision to use Signifyd's fraud detection and insurance is a no brainer. We calculated that if we had done this twelve months ago the cost of a Signifyd subscription would have paid for itself many times over in charge backs we wouldn’t have had to pay for ourselves.

Yes we have had the odd false detection. Over the last 12 months this has occurred 3 times. The most recent case was a customer who was overseas at the time and placed an order using a different local billing and shipping address. Signifyd quickly responded and informed us not to proceed with the order.

If you are serious about building and running an online store then Signifyd MUST BE THE FIRST APP YOU INSTALL.

The level of detection that comes from Signifyd is extensive. I have no idea what the other person who left feedback that Signifyd needs more work was referring to. Signifyd can detect your customer's IP Address, social accounts, the age of the email address and so much more. It does an in depth analysis in order to validate the customer.

Best of all is their fraud insurance; it's so simple and clear cut. If we get the green light to ship and receive a charge back we hand it over to Signifyd and get on with our day, IT'S THAT SIMPLE.

No more dealing with banks who provide NO SUPPORT to merchants. After reaming you they try to sell you more services that don't fix the problem. For example I lost count of the number of times our bank tried to sell us their service that requires customers to enter their PIN Number when completing a transaction. When I asked the question "If we use this PAID SERVICE and still receive a charge back who is liable?” Conveniently the banks told us we would still have to accept the charge back.

In closing we can't recommend Signifyd highly enough. If you are considering taking out a paid Signifyd subscription I would recommend having a chat with them prior to signing up. It gives you the opportunity to better understand the services offered by Signifyd and establish a relationship with your Account Manager.

Kindest Regards,

Chris Konstandinou

SeaSucker Down Under

Needs much improvement. - This app only checks if the Billing and Shipping address match + does the customers email show up in the Signifyd Database. (Which would be extremely small since you should be a customer to be in the database) I put a test order in the system with a new email address with mismatched billing and shipping information, Signifyd classified the sale with a low score of 479 and wouldn't approve. I then used the same information 1 day later with another order and Signfyd jumped the score to 979 and stated "We have seen this email address in our system for 1 other order" and approved the sale. This test proves their system doesn't provide any help what so ever. I hope someday this software becomes live and does something, for now we will continue to check IP's, addresses, and so on ourselves.

Peace of Mind is Pricelesss - I've used other, similar services before and they were more costly, harder to set up and offered no insurance. That's probably a better approach for a large retailer as insured programs such as this, will rule out some orders that are likely okay.Still for a smaller merchant, Signifyd is a real blessing. Fraud orders generally come in patterns. One gets through, then the crook notifies the rest of his circle and they'll come more often. This can be financially devasting as the merchant loses both the chargeback and the merchandise.For 1-4% a sale, knowing your transactions are insured can be a business-saving feature. I highly recommend this product. Interface is easy to understand and it works reliably.

A Must Have - I've been using Signifyd for a short period of time but I can honestly say this is a must have for any online business. As a smaller online business, every fraudulent order caused a lot of headaches and impacted our cash flow. Now that we have Signifyd set up, when ever I see an order waiting to ship I know it's been verified at authentic and I my stress level has dropped. There aren't many companies that I've dealt whom I would would leave a review, but from ease of set up and customer service Signifd has earned 5 stars!

Now Just OK - We have been using this service for about 1 year and have had a great experience. We deal with fraudulent purchases everyday and this is a life saver. It saves us money in chargebacks but almost more importantly is the time it saves us in investigating every order. If the order passes we ship it. We rarely get chargebacks now but if we do Signifyd reimburses us right away. UPDATE: In the last 6 months Signifyd has changed. Signifyd now trys to find ways to not pay claims. We now get chargebacks for orders that were "Guaranteed" and Signifyd finds very small reasons to reject a claim. We had 1 chargeback that listed the reason for the chargeback as "General" but then in the description stated it was "Fraud". Signifyd rejected the order because the reason was first marked as "General" and later described as "Fraud". If the reason for the chargeback is listed as anything besides "Fraud" Signifyd will reject the claim. It seems like we are fighting with Signifyd now on every chargeback to get reimbursed. Its like dealing with a car or home owners insurance company.