ZERO SUPPORT - Signifyd's phone number is fake, no response to emails, nothing. They exist only to perpetually milk fees from small businesses in exchange for a decades old, out-of-date software.

Charge you for Cash, Checks, ACH, Wire Transfers - They skim money off the top of all sales and won't refund it when they are wrong. We have customers who come into our retail store and pay with cash, checks or orders placed via wire transfer or ACH. Now how in the world do you guarantee these forms of payment as there is no credit card info being input into their app? They will take your money and give you the run around. Stay clear of this company

ON TO THE NEXT - They were awesome until they randomly closed my account and emailed me saying I have to at least be getting 500k in sales yearly. NEVER AGAIN!

Be Very Careful - Don't Expect Claims to Be Paid - Kudos to Signifyd for their elevated fraud detection. It is much better than what my credit card company provides and has allowed me to dodge a number of bad transactions that would have been otherwise shipped. However, I have had 2 chargebacks that made it through this week and both were denied. They tell me they have a 7 day window from when we receive the chargeback to submit. I put both chargebacks into Signifyd the day I received them, well before their due date to the bank, but Signifyd wants proof that I received them this week. My accounting department threw the envelopes away and there is no clear mark of when they were received my be otherwise. Definitely within a day or two. Doesn't matter - denied. 4 Months with them paying 1% of our sales and my two and only claims for $950 are denied. Bottom line: Great for advanced fraud detection, don't count on getting paid back for chargebacks.Regards,DD

No Response at the time of Claim - We have been using this for last 12 months, have had few claims and instantly refunded but now last week lodged 2 claims and dashboard does not show them and no response and asking for more details which they never asked before so i guess its the time to leave

A-Z TERRIABLE - when you call customer services number no one is answer !! only you automatic message services !! i call them 6 times no one call me back ! i email them 6 times they get back to be in 2 days later ! when i sign up i told them 3 times i don't need pay pal sales guarantee he told me ok only for credit card sales will charge and end of month they charge me for pay pal and credit card sales after i email them 6 times call them 5 times no one call me back !!! still waiting for give me my credit !! my point is not the money !! my point is services !! is really not good services !!!

Overcharges then Never Respond, Doesn't Care, Can be a Multi Business Client and they will treat you like crap - Please go with another risk app such as riskify - Signifyd likes to pull the 'bait and switch' with plans and then lock you in. Their 'Sales Manager' (The only one who can make decisions apparently) talked with me about working on our plan to downgrade one store (Look at that we have TWO stores with this company and they still treat us this way) and then the second we said we wanted to downgrade one plan he has now been ignoring me for a month. I cannot get a response, had send multiple emails and not one response. As a client that has been with this company for 2 years I was sincerely hoping for better treatment, but to be completely ignored because we are not satisfying the volume requirements for one of their plans and to simply ask to downgrade is very disheartening. Basically they want to pull a bait and switch on you. We'll charge you x amount for one plan, you can change anytime and then when you want to downgrade they won't let you. They convinced us to spend half a thousand every month and then won't let us downgrade a year later when we no longer need such level of plan. Does signfyd care? No. Will they let you out? No. They just don't respond, hit their 'bill monthly' so they can still collect their money and moves on with their life. I highly recommend if you are starting to give your 'risk management' app over 5 figures you do somewhere else that will actually respond.

Needs much improvement. - This app only checks if the Billing and Shipping address match + does the customers email show up in the Signifyd Database. (Which would be extremely small since you should be a customer to be in the database) I put a test order in the system with a new email address with mismatched billing and shipping information, Signifyd classified the sale with a low score of 479 and wouldn't approve. I then used the same information 1 day later with another order and Signfyd jumped the score to 979 and stated "We have seen this email address in our system for 1 other order" and approved the sale. This test proves their system doesn't provide any help what so ever. I hope someday this software becomes live and does something, for now we will continue to check IP's, addresses, and so on ourselves.

my debit card blocked, and support ignore all my messages... - signifyd manager contact me and give me link:

Yes, that is correct.

In order to get on our Guaranteed Payments Complete plan just click on the link below and fill in your information:

Guaranteed Payments Complete

I use this link , enter my address in Russia and phone number, my debit card info ( Alfa bank ) , and receive message from my bank : "your card has been blocked" , after it I use my other card ( QiWI Visa), payment successful complete and I receive message :

Subscription Confirmation

Thank you for subscribing!

but 5 min later I receive another message :

We’re sad to see you leave

We're sorry to see you go, but we thank you for giving us a try.

after this I can't login to my signifyd account, and your support ignored me!