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Customer reviews: ShipStation

Develop by Elite

Reviews (236)

Overall rating
3.8

What Merchants Think

Merchants using ShipStation provide a mixed bag of feedback. Many praise its integration capabilities, ease of use, and time-saving features that simplify the shipping process. Some users highlight its effectiveness in managing orders from multiple marketplaces. However, numerous reviews report significant issues related to customer support and rising costs, which have caused dissatisfaction among users.

Key Strengths

  • Robust integration with platforms like BigCommerce, Amazon, and eBay.
  • Automated shipping processes and notifications enhance efficiency.
  • User-friendly interface and easy setup.
  • Competitive shipping rates, especially for small and medium-sized businesses.
  • Comprehensive features like shipping presets and automation rules.

Common Concerns

  • Poor customer support with long response times and limited accessibility.
  • Frequent technical issues with integrations and functionality.
  • Rising subscription costs and a confusing billing model.
  • Unreliable performance and failure to load orders correctly.
  • Lack of promised features and limited customization options without upgrades.

Final Thoughts

While ShipStation is highly valued by many for its comprehensive shipping solutions and integration capabilities, it faces criticism for its support services and pricing. It remains a popular choice, but merchants seeking more reliable customer service and support may need to explore other options.

sal...com

Mar 07, 2025  on Bigcommerce

Lack of Functionality - This app will not let you choose which rates your customers are shown at checkout. Shipstation chooses the rates the customer gets to choose from. Shipstation has told us there is no work around and they have no plans to implement this in the future. I am not sure who this works for.

kim....co

Feb 06, 2025  on Bigcommerce

Best shipment software integrations - I find this is so much easier then before. I used to have updates on packages and tracking missed in the customer notification. Having it automated has really improved the service to my customers. I am not sure what other clients struggle with. I pay $10/mth and have customized Packing slips, multiple stores, and the communication back to Big commerce which sends the clients automatic updates. It also integrated into my CHit chats platform which allows be some better USPS shipping rates, and then submits all of those tracking details through to the shipstation Platform and Big commerce. I love it and there isnt a better system out there yet.

wma...com

Feb 05, 2025  on Bigcommerce

indispensable shipping platform - ShipStation is pretty indispensable for us as a way to ship through multiple carriers that serve our customers in the U.S., Canada and further abroad.

cot...com

Feb 04, 2025  on Bigcommerce

It's good - The integration works fairly well. Only few glitches here and there with the inventory but are usually resolved pretty quickly. Support is good too. To unlock a lot of features I suggest to subscribe to the higher subscriptions plans if you think it's worth it money wise.

wil...com

Dec 10, 2024  on Bigcommerce

Not as advertised - Advertised as multi store compatible, but it really isn't. No way to have shipping rules at the site level. They also told us no one was available to walk us through the platform and show us how to get set up. Would recommend going a different route.

fra...com

Nov 27, 2024  on Bigcommerce

asdfasdf - good

vic...com

Nov 21, 2024  on Bigcommerce

packing slips - I would be happy with this company, but the packing slip is atrocious. They want you to buy an upgrade plan in order to actually have a packing slip that is usable. The print is so small, and thin you cannot see it and the lines are close together. You can't put any images on it. the technology is there, they have images on their pick list however, the pick list has no customer name so you can easily transpose orders using the picklist. You can fulfill your order from your monitor and it's quite good but if you actually try to fill the order from the packing slip or pick list. Good luck!

amo...com

Oct 16, 2024  on Bigcommerce

Sign up - I have signed up and received the 60 day trial however, it wont open..... HORRIBLE APP. I hope they fix this. Contacted help desk and they said no issue with ShipStation I beg to differ after reading another persons issues also. Good luck.

jas...com

Sep 26, 2024  on Bigcommerce

Was good, now not so much - Price has gone up steadily. Once you grow your business some the prices become significantly higher. It is clunky and slow oftentimes with fixes rolling out very slowly. Currently looking for other solutions.

cwh...com

Apr 27, 2024  on Bigcommerce

I ship you not, this is a GameChanger! - Absolutely miles ahead of all other fulfillment services! ShipStation is hands down a no brainer. Its easy to use, consistently pushing out new features, enhancements, and offers a pricing structures to align with any sized business. If you ship 1 package, or 1million packages each month, ShipStation is for you.

bri...com

Jan 11, 2024  on Bigcommerce

Major time saver! - Ever since launching our BigCommerce site we just keep getting more and more streamlined. Shipstation is absolutely fantastic. I would highly recommend it to anybody!

joe...com

Nov 21, 2023  on Bigcommerce

ShipStation - ShipStation is a excellent BigCommerce vendor. Their feature set does what we need it to do, the software experiences fewer outages than any other app, and when I do need help, their customer support is first rate.

dan...com

Nov 20, 2023  on Bigcommerce

great bigcommerce tool - We have used ShipStation for a few years, and it has been a great shipping platform for our BigCommerce store. The integration is easy and the platform is easy to use.

sal...com

Nov 19, 2023  on Bigcommerce

Great Shipping Platform - Shipstation is robust and rich with features that help me streamline my shipping. The ability to map shipping methods and add automation rules is really helpful. It pulls live shipping quotes from my carrier accounts, fulfills the orders in multiple market places, sends customized shipping notifications to my customers and more. Huge timesaver, I can not imagine shipping without it. It also has some great accounting features that help me keep track of my sales trends, an extra bonus not expected from a shipping platform!

roc...com

Nov 17, 2023  on Bigcommerce

Easy to Use - Cost efficient and easy to use. I would recommend for anyone needing to ship products.

lar...com

Nov 16, 2023  on Bigcommerce

Great product - Once you get the "feel" for this software, it's a breeze to use. Fast and cost efficient. Support has been great to work with too.

pma...com

Nov 15, 2023  on Bigcommerce

Easiest Shipping Software you can use - We've been using ShipStation for several years now. We ship several thousand boxes a year and I can't imagine using another system. We create shipping presets that really streamline our order processing which ultimately saves a ton of time. In addition, the insights and data that it provides helps us determine targeting for our marketing campaigns.

mik...com

Nov 15, 2023  on Bigcommerce

AMAZING TOOL! - This is an absolutely amazing tool that helps us manage our shipping. From automatic tracking uploads once an order ships to a customer to generating shipping labels, this is a great solution for anyone who has a decent volume of orders to ship and needs more automation in their shipping processes.

cad...com

Nov 14, 2023  on Bigcommerce

Works Great for us - Works great for us. Integrations works flawless and we are saving a ton on UPS shipping rates.

gri...com

Sep 07, 2023  on Bigcommerce

unreliable! - Been using this for about 8 months and have had several problems with it most just getting it to work properly. The last month i have had a number of issues with getting labels to prints. Now it seems to not print at all and its gives me a message to a support page that tells me im blocked from viewing it WTF! For a paid service that is critical to on line sales this is not something i can rely on. now instead of making products and selling them I'm spending time just trying to find a solutions to something that should not be a problem.

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