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Customer reviews: Search & Filters by FreshClick

Develop by Verified

Reviews (153)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

tbo...com

Jun 17, 2019  on Bigcommerce

Just What We Needed - Such a great service! Their filter was just what we needed to make our site more shop-able for our customers. Would definitely recommend this filter for any site that uses lots of different option sets. The customer service is also top-notch!!!

ord...com

Jun 17, 2019  on Bigcommerce

Great Service, Great Product, Great Price - I am very pleased with the support and service provided by this company. My website looks more professional and easier navigation for my customers to use advance filter because of their apps. Great Service!!!

pat...com

Jun 13, 2019  on Bigcommerce

GREAT SERVICE!!!! - Highly recommended to the others. Quick and easy way to connect with them and they did solve my issues a real quick time. Love to use this app. Great job FreshClick team.

ste...com

May 28, 2019  on Bigcommerce

Great Product, Great Support, Great Price - Freshclick was the perfect solution we were looking for to help consolidate filter options across our site. We explained how we wanted our filters to function and look and the freshclick team did all the rest. I never go more than 24 hours without a response from their team if ever I have a question. Compared to alternatives we looked at, there is no better option for the price! I highly recommend freshclick as the solution to any faceted filtering needs!

amr...com

Apr 08, 2019  on Bigcommerce

This is great app and affordable! - Filter feature is critical for online store business. Freshclick filter is absolutely great alternative yo BC faceted filter feature if you don't have plans to upgrade to the Enterprise Plan. Sam from Freshclick is very responsive, supportive and proactive. He reviewed all my change requests and moreover he implemented them. I recommend this app with no doubts to anyone who needs filter on their website.

sal...com

Mar 17, 2019  on Bigcommerce

It's a great, very cost effective way to get a filter in your store! - I have another site which used BC faceted search. Freshclick works pretty well compared to it, and if you don't need the enterprise plan, can save you hundreds of dollars a month. Sam is great to work with, and he is actively making improvements to the filter. For what it is and the cost I think it's a great option online shoppers expect to have. There are no set up fees, and support will help you set it up too. There is really no reason not to sign up for it, if you don't you are really behind the times.

mai...com

Mar 04, 2019  on Bigcommerce

New to FreshClick ... very happy so far .... - Am in the early stages of getting our site up and running, but as we currently have over 250,000 products, the folks at FreshClick have been wonderful in accommodating us and went beyond the call to make things work ... we look forward to a long and profitable partnership!

jas...com

Mar 04, 2019  on Bigcommerce

Solid Product & Great Service - This product does exactly what they say it does. These guys have also been very responsive and helped is work through a few issues. Overall I recommend.

Feb 20, 2019  on Bigcommerce

Necessary App - This is the faceted search app that we needed. When you have a lot of products the customer needs to be able to find them quick. I tried to use the stock search but really it is useless. This works and well. The tech support has been super too!

bil...com

Feb 12, 2019  on Bigcommerce

Should have done this years ago! - I sell complicated products and knew I needed Faceted Search but delayed instituting because of the perceived work I thought it would take. I was able to launch Fresh Click and start benefiting from Faceted Search within 2 hours of the install. Fast Click's Team helped me get things up and running, make it look great on our site and gave suggestions on how to best use all while in the free trial. 72 hours after launch, they visited our site, played with the faceted search tool and then reached out to us to see if we needed any help. They showed they care about my business! They'll care about your business too! The tool is super easy to use and more than pay for itself. Thank you Fresh Click for caring about your Customers!

Daniel Luczak

Feb 11, 2019  on Bigcommerce

Superb Filtering Abilities + Great Web Design Work - This is a 2 part review, one for their actual filter, its integration into our website and its overall abilities and the 2nd part is about their web design services for some re-designs and back end help that we contracted them for.FILTER: We have been using a filter integration from a company called nextopia for many years, thinking they were the only company that could offer us what we needed. While they offer a wonderful filter system that has and had more functions than what we needed or used, we never actual used most of it and we wasted a lot of money paying for something we weren't using. The want to cut more of our overhead was what led us to start looking around for a better solution and Fresh Click was just that. We contacted them and told them what we needed and within 24 hours they swapped over to their filter, removed the coding for our nextopia filter and dialed in anything we needed so it fit the look and needs of our website to the T and it literally could not have been smoother for us! Now that we have been using the filter we love this filter tons and are extremely happy we made the swap because this was a better fit for our individual needs, saving us quite a bit of money per month. Some people may need more and nextopia might be a better fit for them, but for us this ended up working out VERY well and we highly recommend FC. WEB DESIGN SERVICES: We reached out to more than 14 web design companies and only a few have heard of Big Commerce and even fewer actually "specialized" in BC and knew its back end well, Fresh Click was the best and by far. Since they have a filter that works specifically with BC they knew BC very well and were able to help us with our long list of design and function tweaks that we needed made to our website that no other company seemed to be capable of in such a short amount of time. They were the only company that took what we needed, made the changes in a super professional manner and charged us extremely fair prices for these changes. The bulk of our very long list was completed within a few days and the rest was done over the next few days until we were good to go. We have noticed a great up tick in traffic and overall much higher conversion rates from the changes they made for us. This company was the only one that was able to supply what we needed, how we needed it and when we needed it, everybody else wanted us to opt in to elaborate monthly plans, give us "packages" that were not what we needed or were not able to start work within a short period of time, we needed our changes made very quickly and they got started immediately. We have to say that we highly recommend them for their web design services as well as their filtering services, they get 5/5 from us per each service!Our website is: http://www.DalucaStraps.com in case you want to see what changes they made and see how their filter integrated into our complicated product offering with tons of nuance details.

ali...com

Feb 07, 2019  on Bigcommerce

The best faceted filter available for Big Commerce. - FreshClick's filter was the perfect solution for our online teashop business. We used their filter with our BigCommerce store and it integrated very easily, especially with free setup and support. We make good use of the unlimited custom filters to engage our customers, they can filter by mood or region. This sort of functionality is usually only available to big budget businesses, but now we can have this lovely feature for a small outlay per month. 3 years later, we are still happy with the filter and it is still the best option on the market.

dan...com

Sep 27, 2018  on Bigcommerce

Big Commerce - Product Filter App - Perfect Etch has been using FreshClick for the past year and the app has been a blessing to allow our website traffic to quickly find the product by size, brand, or color. We have renewed service given the great customer service and product. Highly recommend to everyone that does not compete with us. ;)..

Denise Farinholt

Aug 25, 2018  on Bigcommerce

Best Filter for a BC store - I can't say enough good things about FreshClick. Their price point is perfect for our store, without having to go to BC's enterprise solutions. The dashboard makes it extremely easy to customize and change your filter at anytime. They are constantly improving the filter with new features. Their customer service is exceptional. They installed and customized the filter for my store and had it up and running in 15 minutes. They fixed any issue I had within minutes. When you use their chat you are actually talking to a developer that will fix your problem immediately.Again great company, great product, great service!

Yanny Thomas

Jul 10, 2018  on Bigcommerce

Great App - This is an awesome App, I loved it!!! The support team is very helpful. They helped me creating the scripts and all the settings needed to make my website filter running smoothly. Great support and thank you so much!!

dge...com

Nov 09, 2017  on Bigcommerce

No Response - Freshclick are rubbish. I emailed them to install their product and they couldn't be bothered getting back to me. I guess they don't want our business. They have stupid charges for everything anyway. I'll go with a company that cares about customers!

san...com

Sep 30, 2016  on Bigcommerce

Great Filtering Application - That's been a great to use this application, fast, reliable and working perfectly....

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