Search & Filters by FreshClick logo

Customer reviews: Search & Filters by FreshClick

Develop by Verified

Reviews (153)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

ray...com

Feb 08, 2022  on Bigcommerce

Next Level App and Supprt! - This app is fantastic! Performance is great, the customisation and options are endless and it embeds into the store perfectly. Every support ticket I've logged has been actioned exactly as requested and all within a day. I honestly can't talk the app up enough. It's far cheaper and advanced than BigCommerce's own Filtering Tool and the customisation and configrations available are endless.

sal...com

Feb 03, 2022  on Bigcommerce

Great Support - What a great app and great customer support. All questions were answered in a timely manner and app works very well. Thank you guys!

mic...com

Oct 27, 2021  on Bigcommerce

Great Product & Support - I'm surprised at how good the platform is, the support, and interface is for the cost. Typically we are looking at much more $ to get filters implemented for our clients. Thanks for everything.

adm...com

Oct 15, 2021  on Bigcommerce

Great app for attracting customers - One of the best app on bigcommerce. Great app if you want filters on your website. But a little bit expansive for indians.

off....uk

Sep 28, 2021  on Bigcommerce

5* Support - Update: January 2024We have just had fresh click help us out with some redesign with our filters that we have done on site and true to the theirword they responded and sorted it all out. No mess, no fuss just AWESOME customer service.Still have technical support that is one of the best. Thanks Great app and easy to set up. We had a few setup issues and they were sorted lightening fast (within about 30mins). probably one of the best tech support I've come across in many years in e-commerce.We had a filter that needed some graphics on to make it more user friendly and they came up with the goods.The filter mentioned is the door handle picker on the page listed below. Whilst this looks boring it helps our customers find there product with less mistakes on measuring. https://www.handlesandhinges.co.uk/upvc-door-handles/Thanks againUPDATEWe have been with Freshclick for quite a while now and have used support a few times. It Is still as good as the first day we joined them. Still awesome support and follow up. Thanks again

web...com

Sep 09, 2021  on Bigcommerce

Solid Support - A great solution for search and product filtering. Good support when we had a issue with setup.

ast...com

Aug 22, 2021  on Bigcommerce

Great App and Great Support - What a great app. First off it saves you a ton of money but not having to upgrade to one of BigCommerce's more expensive plans to be able to have product filtering. This app works great out of the box and if you run into any issues the support team will get back to you within a day typically with a resolution. I would highly recommend this app!

mrv...com

Jul 05, 2021  on Bigcommerce

Good Product & Look - I downloaded both this app and the Make an Offer app and initially had issues. After submitting an trouble ticket my issues was finally fixed. I like the aesthetics and functionality of the app.

dqu...com

Jun 30, 2021  on Bigcommerce

Best value & excellent product - We tested or reviewed most of the product filter apps available for bigcommerce. Many are quite good! But Freshclick's product filter app is by far the most comprehensive feature set for the cost. They offer tons of flexibility in terms of filter configuration, have CSS support for theme matching, and include regular scheduled indexing along side on demand reindexing when required. We've had no trouble implementing this app into our theme, which was not originally supported. Their support teams were quick to respond to any questions, concerns or implementation issues, and resolved each query in a timely manner. This app costs us less than ANY other filter app would have for the size of our catalog.

mco...com

Jun 30, 2021  on Bigcommerce

Easy Implementation & Effective Product Filters - My developer had no problem installing and now we have all the filtering we need so our customers can easily find what they are looking for. Support has also been good.

mac...com

Jun 16, 2021  on Bigcommerce

Recommended by my developer - This app was suggested by my developer, hope it's easier to search on my site as my native search is not that great.

adm....au

Jun 10, 2021  on Bigcommerce

App looks fantastic! - The app looks fantastic just in the short time I've been using it. The only issue is the app is a tad pricey especially when your product catalogue is large like ours, but the filters and what you can do with them/configure them is a level above what Big Commerce provides on the base level with its limitations. Support is quick and great too!

mva...com

Jun 10, 2021  on Bigcommerce

Love this app! - Works well, easy to install, and great for all kinds of filters. What we especially like is that you can choose where you want the filters to appear. This is not a one size fits all solution - you can really customize it to fit your needs. Although I do find it a bit pricey, I highly recommend this app.

sha...com

Jun 01, 2021  on Bigcommerce

An essential app with amazing support - This app is a necessity and worth every penny. It's a good thing that the price is very reasonable. They are constantly improving and adding new features. Even if BigCommerce greatly improves their built-in filters (currently terrible), they will likely never get to the customizability and feature set of this add-on. Support is very responsive and listens to feedback. They even implemented my suggestion for a floating button filter on mobile!

bel...com

May 19, 2021  on Bigcommerce

Great app! Great support! - Took a little work to get it to work well, but after we sorted the simple issues everything works seemlessly. Some minor issues need some ironing, but the support team is quick to respond and quick to fix any issues that arise or explain why it isn't something that can be changed.Overall: do recommend!

the...com

Apr 27, 2021  on Bigcommerce

Filter works great. - I love being able to create my own filters and it works the way I want. Customer service was very responsive and customized it exactly to my specifications.

hou...com

Mar 31, 2021  on Bigcommerce

Very helpful Filter App - Really easy to install, great customer service via live chat. App works great!

ste....au

Feb 16, 2021  on Bigcommerce

It just works! - Very straightforward to setup, install and it just worked! Very impressive and responsive layout/UI, works really well. A little more documentation would be useful and configuration is a little overwhelming in areas, but with a little trial and error I managed to get a great outcome that blows BigCommerce features and usability out of the water (and to think I just about dropped BigCommerce for lack of this feature)

jon...com

Feb 03, 2021  on Bigcommerce

Solved my problem - We almost didn't go with BigCommerce because you can't get filtering OOB until you're an Enterprise account at $1,000+ per month, until one of their support staff recommended this app. Solved our use case requirement immediately for a fraction of the cost. Very easy to implement custom field filtering.

chr...com

Dec 28, 2020  on Bigcommerce

Very flexible and intuitive for custom filters - The built-in filters for BigCommerce were just too simple for our needs. We needed custom filters because we don't expose many attributes as options. I was able to get several custom filters up and running with our store within an hour. I'm impressed with how easy and powerful this is! We could eliminate a lot of sub-categories with custom filters. Really great app for any large eCommerce.

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