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Customer reviews: Search & Filters by FreshClick

Develop by Verified

Reviews (153)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

oll...com

May 12, 2020  on Bigcommerce

super easy - We have loads of filters, and having just migrated our store to BigCommerce, we couldn't work out how to apply them all. Fortunately, we found Freshclick. Their fitlers work like a dream, easy to turn on and off, and I was blown away how fast they work. Would recommend. A1

apr...com

Apr 01, 2020  on Bigcommerce

Excellent App - This app has been perfect! Great customer service and easy to install. Great upgrades rolling out regularly too!

era....au

Mar 16, 2020  on Bigcommerce

fantastic - I have personally written to the authors of this app saying it is a work of art - and it is. Wildly exceeds my expectations and behaves incredibly well and fast, even on our largest category with almost 1000 products.

hel...com

Mar 10, 2020  on Bigcommerce

It does the job - It works alright. It does lag on the phone. Sometimes the filter doesnt show up. It does what it needs to do ultimately.

ord...com

Mar 04, 2020  on Bigcommerce

Product Filters - We needed a filter solution for out store, this was easy to install and get all the filters set up. Support team has been great a resolving any issues we have had!

mat...com

Jan 15, 2020  on Bigcommerce

Good filter and excellent support - Very useful filter which works well. Support is very responsive whenever I've had any issues setting up new filter options or changed my theme etc. Update 05/01/24 Been using the filter for several years now and still very happy with it. Frequent updates continue to keep it improving.

zoe....uk

Dec 19, 2019  on Bigcommerce

Exactly what our store needed! - This app is exactly what we needed! As a clothing store we wanted our customers to be able to filter by multiple facets eg, size, colour, brand, condition, fit. Im useless with computers so the support team really guided me through the set up process. The live chat team are so helpful and I also have a direct email contact I can use if the live chat isn't available. I can honestly say FreshClick have really impressed me with their product and service. I cant recommend them enough and if you need support always ask as they will do what they can to help!!!!! Thank you FreshClick

lan...com

Dec 16, 2019  on Bigcommerce

Product Filters made easy - Our lighting products needed custom product filters and a way to arrange them in a way that customers want to use them. Freshclick Product Filter was the answer to our issues for our BigCommerce store. Customer service is responsive and helpful. They are also adding new features often. I would recommend application!

dre...com

Dec 14, 2019  on Bigcommerce

Perfect solution for product filters - BigCommerce default filters were lacking in many areas. I started using Product Filters by FreshClick about a year ago and it has been the perfect solution. Out of the box it is pretty much ready to go, but it does have a ton of beginner and advanced features for just about any store.

cel...com

Dec 13, 2019  on Bigcommerce

Freshclick Product Filter - We have been using the Freshclick Product Filter on all of our websites and find it excellent to say the very least. The app is super easy to use, they also have videos for guidance and the customer support is truly the very best. They are quick to answer.

iiv...com

Dec 13, 2019  on Bigcommerce

FreshClick Filters - Using Freshclick's filters made by website more dynamic. Customer feedback is positive. Easier navigation makes shopping experience better.

mut...com

Dec 13, 2019  on Bigcommerce

Filter by Freshclick - We got the bigcommerce standard plan because it has shipping costs calculated by the carrier automatically. We saved a lot of work but then we realized that product filters are only available for the most expensive plan. We tried freshclick and it worked perfect! No need to upgrade BC plan for only 20 bucks we got a fully functional ecommerce site. Freshclick tech support helped us and fixed some errors very fast. We recommend it.

ser...com

Dec 13, 2019  on Bigcommerce

Freshclick Filter - The FreshClick product filter has been a great asset to my website. Sam Tyler and his team have been very helpful and responsive in the set up and on going support.

Dec 13, 2019  on Bigcommerce

Great addition with amazing customer support - From install to full set up, the team at Fresh Click were fantastic, any issue no matter how big or small. Would highly recommend this tool to anyone.

chr...com

Dec 13, 2019  on Bigcommerce

Improved Sales Right Away - This tool improved our sales within days of installing - GREAT functionality and easy for customers to use. I HIGHLY recommend adding this to your website if you have a variety of options for your products - it allows your customers to drill down and find EXACTLY what they are looking for! The customer service is second to none and VERY responsive to questions and dealing with any challenges along the way - add it today and start seeing more sales as your customers can easily find what they are looking for!

ste...com

Dec 13, 2019  on Bigcommerce

Very Good Product - This works great. The customer support was super fast adjusting the app for our custom css. Works as intended and very easy to maintain.

vba...com

Aug 10, 2019  on Bigcommerce

Simply the BEST! - Thank you so very much for the absolutely outstanding support and the top notch app. It has been one of the best experiences I’ve had with BC apps. You guys rock!

for...com

Jul 08, 2019  on Bigcommerce

Finally!!! A filter that works! - Our customers needed to be able to filter our apparel by color, and we have gone through 3 different solutions to try to find one that works. Sam worked one-on-one with me to get it up and running, and explained how to add new products so they would show up in the filtered results. I could NOT be happier!

Nil...com

Jun 20, 2019  on Bigcommerce

Great product, good value for money - Installation was really easy compared to the other similar product filters on the market, it was seamless process. Customer support was remarkable while installation, very quick responses to my quires, absolutely A+ support. Product filter nicely blends with my store theme, it works perfectly. I really like the product filter app, which allows you to customise the product filters according to your needs. It even let you sort the filter values for your needs. Great product, good value for money, I can absolutely recommend for anyone without a hesitation. Thank You.

Brett

Jun 18, 2019  on Bigcommerce

Amazing App & Customer Service - You cannot go wrong with this app, I would say it's a must for stores with a large inventory. Our customer feedback has been great, it helps make the website very easy to navigate. Also, I've never personally experienced customer service at such a high level. They are truly a remarkable company with a remarkable product. Give it a try.

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