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Customer reviews: Search & Filters by FreshClick

Develop by Verified
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Reviews (153)

Overall rating
4.9

What Merchants Think

Merchants using "Search & Filters by FreshClick" are overwhelmingly satisfied, citing the app as a vital tool for enhancing product navigation and search functionality in their BigCommerce stores. Many appreciate its seamless integration, user-friendly interface, and affordability compared to upgrading BigCommerce plans. With consistent praise for its impact on improving customer experience and sales, the app is highly recommended for e-commerce businesses looking for effective search and filtering solutions.

Key Strengths

  • Seamless integration with BigCommerce
  • User-friendly and intuitive interface
  • Extensive and customizable filtering options
  • Lightning-fast search functionality
  • Responsive and exceptional customer service
  • Affordable solution compared to BigCommerce plan upgrades

Common Concerns

  • Lack of bulk editing features within the app
  • Occasional technical issues requiring customer support
  • Price considered high by some, especially for large catalogs
  • Limited options for multi-storefronts
  • Reliance on spreadsheet CSVs for managing filters

Final Thoughts

"Search & Filters by FreshClick" emerges as a powerful and user-acclaimed app, effectively addressing the deficits of BigCommerce's native filtering features. While a few merchants identified areas for improvement, particularly regarding ease of bulk filtering management, the app's customizability, customer support, and affordability make it a standout choice for online retailers aiming to enhance their website’s usability and search accuracy. Overall, it is highly valued by its users, contributing significantly to improving their online shopping experience.

sal...com

May 08, 2023  on Bigcommerce

Best paid app - edited, support response time is flawed - So many great things to say about this product. It's too bad that BC doesn't have this feature but luckily these guys nail it. Ability to edit custom fields en masse has saved a ton of time. Website looks better with the product filter and my customers can find products much faster. Support has been responsive when called upon and so far I haven't had an issue they couldn't fix.- edit -Once you utilize the full potential of this app and realize that your site cannot operate without this plugin it is detrimental when the app goes down. I've lost out on a day (and counting) of sales because my site is practically unusable without a filtering system. On 10/28/24 I was experiencing issues and decided to clear the cache, resync products and whilst doing so I enabled a recommended feature (search functions). Seemed harmless enough since I had to resync/clear cache anyway. Despite turning the recommended search features off, the filter is completely blanking out every category page or page in which the filter is enabled. No phone support, email support is generally 12-24 hours from responding due to my location. I pay nearly $100 a month for this service. Phone support would go a long ways, especially when your store is established and getting frequent orders. It would make more sense to pay for the upgraded bigcommerce plan that has this feature by default because at least I can get a hold of someone within 5 minutes due to bigcommerce being a large enough of an organization to feature live support.

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