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Customer reviews: Product Review Importer & Exporter

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Reviews (37)

Overall rating
3

What Merchants Think

Merchants using the "Product Review Importer & Exporter" app have mixed feelings. Many appreciate its functionality when formatted correctly, emphasizing the time efficiency and being free. However, some users experience technical difficulties and have noted a lack of support, making the overall experience dependent on the user's technical proficiency and patience.

Key Strengths

  • Efficient import and export of reviews when data is formatted correctly.
  • Automatic approval of uploaded reviews, saving considerable time.
  • Free to use, offering cost-effective solutions for businesses.
  • Simple process once the merchants understand the requirements and guidelines.
  • Ability to handle large volumes of data, allowing seamless transition between platforms.

Common Concerns

  • Difficulties with data formatting requirements, such as date and character encoding.
  • Lack of guidance and support leading to user frustration.
  • Issues in recognizing product identifiers like SKU or product ID.
  • Persistent errors with no clear guidance on resolution.
  • Reports of compatibility issues and the app sometimes not functioning as expected.

Final Thoughts

The "Product Review Importer & Exporter" app is a potentially powerful tool for merchants looking to import and export reviews efficiently. Its effectiveness highly relies on user's diligence in data preparation and format compliance. While it is resourceful for those who manage to utilize it properly, improvements in user support and clearer instructional resources are necessary for wider, frustration-free adoption.

big...com

Feb 09, 2025  on Bigcommerce

Perfect job. All reviews imported successfully! - All reviews from our previous provider were imported flawlessly.We first downloaded the template and then added all the previous reviews from our old site.Finally imported the file to bigcommerce to have all reviews posted on site.

inf...com

Jul 17, 2024  on Bigcommerce

Works Great! - Download their template and populate your reviews data to upload. Keep in mind , you will have to format the date to match the import formats available as they want the date to have \ in the format. Uploaded reviews are automatically approved , saving 1000s of hours.

inf...com

Jul 17, 2024  on Bigcommerce

Works Great! - Download their template and populate your reviews data to upload. Keep in mind , you will have to format the date to match the import formats available as they want the date to have \ in the format. Uploaded reviews are automatically approved , saving 1000s of hours.

bca...com

May 24, 2023  on Bigcommerce

Very Simple & Worked Great - We are in the process of moving to BigCommerce from another platform and wanted to import our reviews. This tool worked great! We were a little skeptical after reading the reviews, but we just made sure the data was clean and the date was the right format (you choose the format on the app import page). Clean data means no emojis and no special characters. We did a test with a few reviews and it worked great. Had no issue importing several hundred reviews. It was easy and fast. Great app and Free! Note: Our site above isn't live yet on BigCommerce, but will be soon.

bca...com

May 24, 2023  on Bigcommerce

Very Simple & Worked Great - We are in the process of moving to BigCommerce from another platform and wanted to import our reviews. This tool worked great! We were a little skeptical after reading the reviews, but we just made sure the data was clean and the date was the right format (you choose the format on the app import page). Clean data means no emojis and no special characters. We did a test with a few reviews and it worked great. Had no issue importing several hundred reviews. It was easy and fast. Great app and Free!Note: Our site above isn't live yet on BigCommerce, but will be soon.

ord...com

May 22, 2023  on Bigcommerce

Export: Simple and Worked Perfectly - Wanted to export all our reviews into Excel. Added the app to our store, followed the directions to export reviews, and had them all in Excel in .csv format within minutes. No idea why there are so many poor reviews, maybe it's with the importing?

dog...com

Feb 23, 2023  on Bigcommerce

Does not work - Does not work! Even customer support does not work. Even Big Commerce support could not get the app to work and could not find any way to contact their customer support.

ken...com

May 11, 2022  on Bigcommerce

Can't export - I installed the app to be able to EXPORT my reviews for Stamped.io, but when I go to the page to export, it just presents the page to export.

sgo...com

Nov 04, 2021  on Bigcommerce

App needs an update for Google to be able to read the reviews - Google console error Invalid object type for field "author" The contact link for the developer does not work.

sgo...com

Nov 04, 2021  on Bigcommerce

App needs an update for Google to be able to read the reviews - Google console error Invalid object type for field "author"The contact link for the developer does not work.

vid...com

Sep 04, 2021  on Bigcommerce

Works Just Fine - This Product works Great! However, to get it to work, you must be extremely careful about making sure the Reviews are Clean of Strange Characters that may cause the program to choke. 1. Open a FREE Big Commerce Trial Site 15 day to practice on. 2. Get your date, names and comments clean and in the correct format. 3. Use the Product Title to Identify the Review, NOT product ID. 4. Use Excel function =Clean() to Cleanse the Product Review of unprintable characters. 5. Remove Emojis, Ampersand "&", Sometimes apostrophe's can have a different character under different keyboards - replace those with the correctly displayed one. You can use find and replace in Excel. 6. At first, load up only 3 reviews, just to test the system.

vid...com

Sep 04, 2021  on Bigcommerce

Works Just Fine - This Product works Great! However, to get it to work, you must be extremely careful about making sure the Reviews are Clean of Strange Characters that may cause the program to choke. 1. Open a FREE Big Commerce Trial Site 15 day to practice on.2. Get your date, names and comments clean and in the correct format.3. Use the Product Title to Identify the Review, NOT product ID.4. Use Excel function =Clean() to Cleanse the Product Review of unprintable characters.5. Remove Emojis, Ampersand "&", Sometimes apostrophe's can have a different character under different keyboards - replace those with the correctly displayed one. You can use find and replace in Excel.6. At first, load up only 3 reviews, just to test the system.

Jim McDonell

Sep 02, 2021  on Bigcommerce

Works well - Worked very well. The reason I gave it 4 stars is because it didn't import the rating value. But I was able to add that in on the CSV file. I think everyone needs to understand that every app has their own template requirements, so what you do is use this app to export the raw data, then copy it into the template required by the app you are using.

Jim McDonell

Sep 02, 2021  on Bigcommerce

Works well - Worked very well. The reason I gave it 4 stars is because it didn't import the rating value. But I was able to add that in on the CSV file.I think everyone needs to understand that every app has their own template requirements, so what you do is use this app to export the raw data, then copy it into the template required by the app you are using.

ste....uk

Aug 16, 2021  on Bigcommerce

Great! - Works how it states, 6000 product reviews from trustpilot and feefo - all upload in batches, some errors but that was explained and easy to fix, took about an hour to do, very easy and simple, so happy!

tan...com

Jul 09, 2021  on Bigcommerce

Easy and fast. - I accidentally deleted a product listing but we had a csv back-up of our reviews. My team and I figured out how to use this app in minutes, and it works. It saved us a ton of time. I would be willing to pay a one-time fee for this app. It's great.

tan...com

Jul 09, 2021  on Bigcommerce

Easy and fast. - I accidentally deleted a product listing but we had a csv back-up of our reviews.My team and I figured out how to use this app in minutes, and it works.It saved us a ton of time.I would be willing to pay a one-time fee for this app. It's great.

cus...com

Apr 20, 2021  on Bigcommerce

doesn't work - Simply get an error stating the headers are improper format. They are the template headers.

eco....nl

Mar 22, 2021  on Bigcommerce

no guide - despite following the structure, getting the same error - There's no template with example for the review imports. Despite following the same header naming convention, using CSV with UTF-8, always getting the same outcome - error

alp...com

Jul 21, 2020  on Bigcommerce

Gets the job done! - The previous reviews for this app were too harsh. The app gets the job done if you follow their instructions. The best part is that this app free. It took me less than 5 minutes to figure it out. Thank you!

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