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Customer reviews: Product Review Importer & Exporter

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Reviews (37)

Overall rating
3

What Merchants Think

Merchants using the "Product Review Importer & Exporter" app have mixed feelings. Many appreciate its functionality when formatted correctly, emphasizing the time efficiency and being free. However, some users experience technical difficulties and have noted a lack of support, making the overall experience dependent on the user's technical proficiency and patience.

Key Strengths

  • Efficient import and export of reviews when data is formatted correctly.
  • Automatic approval of uploaded reviews, saving considerable time.
  • Free to use, offering cost-effective solutions for businesses.
  • Simple process once the merchants understand the requirements and guidelines.
  • Ability to handle large volumes of data, allowing seamless transition between platforms.

Common Concerns

  • Difficulties with data formatting requirements, such as date and character encoding.
  • Lack of guidance and support leading to user frustration.
  • Issues in recognizing product identifiers like SKU or product ID.
  • Persistent errors with no clear guidance on resolution.
  • Reports of compatibility issues and the app sometimes not functioning as expected.

Final Thoughts

The "Product Review Importer & Exporter" app is a potentially powerful tool for merchants looking to import and export reviews efficiently. Its effectiveness highly relies on user's diligence in data preparation and format compliance. While it is resourceful for those who manage to utilize it properly, improvements in user support and clearer instructional resources are necessary for wider, frustration-free adoption.

big...com

Feb 09, 2025  on Bigcommerce

Perfect job. All reviews imported successfully! - All reviews from our previous provider were imported flawlessly.We first downloaded the template and then added all the previous reviews from our old site.Finally imported the file to bigcommerce to have all reviews posted on site.

inf...com

Jul 17, 2024  on Bigcommerce

Works Great! - Download their template and populate your reviews data to upload. Keep in mind , you will have to format the date to match the import formats available as they want the date to have \ in the format. Uploaded reviews are automatically approved , saving 1000s of hours.

inf...com

Jul 17, 2024  on Bigcommerce

Works Great! - Download their template and populate your reviews data to upload. Keep in mind , you will have to format the date to match the import formats available as they want the date to have \ in the format. Uploaded reviews are automatically approved , saving 1000s of hours.

gcl...com

Jan 22, 2024  on Bigcommerce

Great -

bqr...com

Nov 15, 2023  on Bigcommerce

works perfect easy to use -

bca...com

May 24, 2023  on Bigcommerce

Very Simple & Worked Great - We are in the process of moving to BigCommerce from another platform and wanted to import our reviews. This tool worked great! We were a little skeptical after reading the reviews, but we just made sure the data was clean and the date was the right format (you choose the format on the app import page). Clean data means no emojis and no special characters. We did a test with a few reviews and it worked great. Had no issue importing several hundred reviews. It was easy and fast. Great app and Free! Note: Our site above isn't live yet on BigCommerce, but will be soon.

bca...com

May 24, 2023  on Bigcommerce

Very Simple & Worked Great - We are in the process of moving to BigCommerce from another platform and wanted to import our reviews. This tool worked great! We were a little skeptical after reading the reviews, but we just made sure the data was clean and the date was the right format (you choose the format on the app import page). Clean data means no emojis and no special characters. We did a test with a few reviews and it worked great. Had no issue importing several hundred reviews. It was easy and fast. Great app and Free!Note: Our site above isn't live yet on BigCommerce, but will be soon.

ord...com

May 22, 2023  on Bigcommerce

Export: Simple and Worked Perfectly - Wanted to export all our reviews into Excel. Added the app to our store, followed the directions to export reviews, and had them all in Excel in .csv format within minutes. No idea why there are so many poor reviews, maybe it's with the importing?

vid...com

Sep 04, 2021  on Bigcommerce

Works Just Fine - This Product works Great! However, to get it to work, you must be extremely careful about making sure the Reviews are Clean of Strange Characters that may cause the program to choke. 1. Open a FREE Big Commerce Trial Site 15 day to practice on. 2. Get your date, names and comments clean and in the correct format. 3. Use the Product Title to Identify the Review, NOT product ID. 4. Use Excel function =Clean() to Cleanse the Product Review of unprintable characters. 5. Remove Emojis, Ampersand "&", Sometimes apostrophe's can have a different character under different keyboards - replace those with the correctly displayed one. You can use find and replace in Excel. 6. At first, load up only 3 reviews, just to test the system.

vid...com

Sep 04, 2021  on Bigcommerce

Works Just Fine - This Product works Great! However, to get it to work, you must be extremely careful about making sure the Reviews are Clean of Strange Characters that may cause the program to choke. 1. Open a FREE Big Commerce Trial Site 15 day to practice on.2. Get your date, names and comments clean and in the correct format.3. Use the Product Title to Identify the Review, NOT product ID.4. Use Excel function =Clean() to Cleanse the Product Review of unprintable characters.5. Remove Emojis, Ampersand "&", Sometimes apostrophe's can have a different character under different keyboards - replace those with the correctly displayed one. You can use find and replace in Excel.6. At first, load up only 3 reviews, just to test the system.

ste....uk

Aug 16, 2021  on Bigcommerce

Great! - Works how it states, 6000 product reviews from trustpilot and feefo - all upload in batches, some errors but that was explained and easy to fix, took about an hour to do, very easy and simple, so happy!

tan...com

Jul 09, 2021  on Bigcommerce

Easy and fast. - I accidentally deleted a product listing but we had a csv back-up of our reviews. My team and I figured out how to use this app in minutes, and it works. It saved us a ton of time. I would be willing to pay a one-time fee for this app. It's great.

tan...com

Jul 09, 2021  on Bigcommerce

Easy and fast. - I accidentally deleted a product listing but we had a csv back-up of our reviews.My team and I figured out how to use this app in minutes, and it works.It saved us a ton of time.I would be willing to pay a one-time fee for this app. It's great.

alp...com

Jul 21, 2020  on Bigcommerce

Gets the job done! - The previous reviews for this app were too harsh. The app gets the job done if you follow their instructions. The best part is that this app free. It took me less than 5 minutes to figure it out. Thank you!

mik...com

Jul 17, 2020  on Bigcommerce

Takes Time but Works Great - It did take me a full day to go through the 4000+ reviews we were migrating, but other then my time, it was FREE! It IS very picky, but again... Free!

ebo...com

Sep 12, 2019  on Bigcommerce

app workss - app works fine. just make sure you format the date to DD/MM/YY in excel and save as CSV

cor...com

Jan 01, 2018  on Bigcommerce

Export Success - Due the the nature of our products, we wanted to have a single page that displayed all product reviews. This program successfully exported product reviews without any issues.

jus...com

Oct 04, 2017  on Bigcommerce

Quick and easy - I managed to import all of my reviews within 15min, thanks a lot!

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