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Customer reviews: Product Review Importer & Exporter

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Reviews (36)

Overall rating
3.1

What Merchants Think

Merchants using the "Product Review Importer & Exporter" app have mixed feelings. Many appreciate its functionality when formatted correctly, emphasizing the time efficiency and being free. However, some users experience technical difficulties and have noted a lack of support, making the overall experience dependent on the user's technical proficiency and patience.

Key Strengths

  • Efficient import and export of reviews when data is formatted correctly.
  • Automatic approval of uploaded reviews, saving considerable time.
  • Free to use, offering cost-effective solutions for businesses.
  • Simple process once the merchants understand the requirements and guidelines.
  • Ability to handle large volumes of data, allowing seamless transition between platforms.

Common Concerns

  • Difficulties with data formatting requirements, such as date and character encoding.
  • Lack of guidance and support leading to user frustration.
  • Issues in recognizing product identifiers like SKU or product ID.
  • Persistent errors with no clear guidance on resolution.
  • Reports of compatibility issues and the app sometimes not functioning as expected.

Final Thoughts

The "Product Review Importer & Exporter" app is a potentially powerful tool for merchants looking to import and export reviews efficiently. Its effectiveness highly relies on user's diligence in data preparation and format compliance. While it is resourceful for those who manage to utilize it properly, improvements in user support and clearer instructional resources are necessary for wider, frustration-free adoption.

sal...com

Nov 19, 2024  on Bigcommerce

APP STOPPED WORKING! - App used to be great. Now DEAD.

it-...com

Nov 03, 2024  on Bigcommerce

Doesn't work AT ALL. - Doesn't work AT ALL.

sal...com

May 18, 2023  on Bigcommerce

not work - not work

dog...com

Feb 23, 2023  on Bigcommerce

Does not work - Does not work! Even customer support does not work. Even Big Commerce support could not get the app to work and could not find any way to contact their customer support.

kev...com

Sep 20, 2022  on Bigcommerce

Doesn't Work - Terrible app. Just gives error messages and doesn't upload anything.

ken...com

May 11, 2022  on Bigcommerce

Can't export - I installed the app to be able to EXPORT my reviews for Stamped.io, but when I go to the page to export, it just presents the page to export.

ger....uk

Nov 18, 2021  on Bigcommerce

Stopped working - Using the provided csv template the import fails due to header errors

soh...com

Jul 08, 2021  on Bigcommerce

trash - deadbeat

cus...com

Apr 20, 2021  on Bigcommerce

doesn't work - Simply get an error stating the headers are improper format. They are the template headers.

eco....nl

Mar 22, 2021  on Bigcommerce

no guide - despite following the structure, getting the same error - There's no template with example for the review imports. Despite following the same header naming convention, using CSV with UTF-8, always getting the same outcome - error

cha...com

Aug 13, 2019  on Bigcommerce

Not working - I followed the template format they tell you to follow. YET DOES NOT WORK! ukh

bob...com

Feb 08, 2019  on Bigcommerce

Ap doesn't work - I've spent about 4 hours trying to make the product review importer work. Nothing whatsoever that I have tried has worked. I can't get the App to recognize a product by SKU, product ID, or product name.Nothing works. I was forced to give a 1 star rating for this App, but my real rating is Zero.

pet...net

Jul 02, 2017  on Bigcommerce

Somewhat broken and unsupported - This app is promising, but is broken in several ways and unsupported by Big Commerce:1. Trying to import a large number of reviews (1,500 in our case) results in large numbers of "429 Too Many Requests," presumably because of rate-limiting on the Big Commerce API. (Possible work around: import reviews in smaller batches).2. When matching against product name, any products that have a "&" in the product nme will fail.3. There's a conflict if you try connect reviews to products via SKU, and the SKUs are numeric: the app interprets numeric values as Big Commerce product IDs, not as SKUs, and the connection doesn't happen (workaround: use the product name, not the SKU).We were told by Big Commerce support that this app was coded by an employee who's since left the company. Several attempts to request support failed. In other words, you're on your own.a

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