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Customer reviews: Product Review Importer & Exporter

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Reviews (36)

Overall rating
3.1

What Merchants Think

Merchants using the "Product Review Importer & Exporter" app have mixed feelings. Many appreciate its functionality when formatted correctly, emphasizing the time efficiency and being free. However, some users experience technical difficulties and have noted a lack of support, making the overall experience dependent on the user's technical proficiency and patience.

Key Strengths

  • Efficient import and export of reviews when data is formatted correctly.
  • Automatic approval of uploaded reviews, saving considerable time.
  • Free to use, offering cost-effective solutions for businesses.
  • Simple process once the merchants understand the requirements and guidelines.
  • Ability to handle large volumes of data, allowing seamless transition between platforms.

Common Concerns

  • Difficulties with data formatting requirements, such as date and character encoding.
  • Lack of guidance and support leading to user frustration.
  • Issues in recognizing product identifiers like SKU or product ID.
  • Persistent errors with no clear guidance on resolution.
  • Reports of compatibility issues and the app sometimes not functioning as expected.

Final Thoughts

The "Product Review Importer & Exporter" app is a potentially powerful tool for merchants looking to import and export reviews efficiently. Its effectiveness highly relies on user's diligence in data preparation and format compliance. While it is resourceful for those who manage to utilize it properly, improvements in user support and clearer instructional resources are necessary for wider, frustration-free adoption.

woo...com

Jun 06, 2020  on Bigcommerce

yes it took a while but worked! - You have to use the template and input the info to the T! Be careful if you have any emoji it will give you an error! it took me 20 times to figure that out! also year needs not to be 2020. it needs to be 20. I hope this helps! good luck!

ric....uk

Apr 09, 2020  on Bigcommerce

It works but alot of guess work involved - AS most other have said its hit and miss and the problem is they don't really give you any solid quidence in what its failed on.It took me 30mins to work out and import 1780 reviews on one site and now I have another site todo approx 3500 reviews.From what I could tell you CAN'T ust SKU (even though this is the most reliable as it does not really change) I had to to use product name.I had to manually go through every review and remove any chars like these:It’s working!Ordered and delivered within 48 hrs—brilliant!"Quick and painless and cheaper than…Lovely👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍as some examples didn't take long - also noticed the & is not allowed so a quick find and replace In excel fixed that.Make sure there are no blanks it did not like that either It did not say you can't have blanks but on tests I done blanks are not good.Hope some of this may help others?Apart from this the app does a decent job once its working, just wish there were some kind of help file even explaining that you can't have the & symbol etc etc.

ved...com

Oct 30, 2019  on Bigcommerce

It is tricky, it works but you have to be very careful - It does not work for importing reviews. No matter what it gives this result: "Last import results: 'charmap' codec can't decode byte 0x8f in position 6463: character maps to "UPDATE (hours later):I was able to import my reviews from Trustspot. The trick is to make sure the data is clean. Clean of emojis and anything that is not simple text. I ran the data using "text wrangler" to clean everything, and then the import finally worked. A simple CSV archive in UTF-8 format, with the first row using the same names as the template.So it can work, the date was formatted to MM/DD/YY, make sure there are no extra spaces in the date format and make sure there are no weird characters. Also, I had to copy extracts from the existing reviews into the "title" category as the reviews I was importing lacked the title, but everything is now uploaded and working.

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