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Customer reviews: Product Review Importer & Exporter

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Reviews (37)

Overall rating
3

What Merchants Think

Merchants using the "Product Review Importer & Exporter" app have mixed feelings. Many appreciate its functionality when formatted correctly, emphasizing the time efficiency and being free. However, some users experience technical difficulties and have noted a lack of support, making the overall experience dependent on the user's technical proficiency and patience.

Key Strengths

  • Efficient import and export of reviews when data is formatted correctly.
  • Automatic approval of uploaded reviews, saving considerable time.
  • Free to use, offering cost-effective solutions for businesses.
  • Simple process once the merchants understand the requirements and guidelines.
  • Ability to handle large volumes of data, allowing seamless transition between platforms.

Common Concerns

  • Difficulties with data formatting requirements, such as date and character encoding.
  • Lack of guidance and support leading to user frustration.
  • Issues in recognizing product identifiers like SKU or product ID.
  • Persistent errors with no clear guidance on resolution.
  • Reports of compatibility issues and the app sometimes not functioning as expected.

Final Thoughts

The "Product Review Importer & Exporter" app is a potentially powerful tool for merchants looking to import and export reviews efficiently. Its effectiveness highly relies on user's diligence in data preparation and format compliance. While it is resourceful for those who manage to utilize it properly, improvements in user support and clearer instructional resources are necessary for wider, frustration-free adoption.

kir...com

Sep 22, 2022  on Bigcommerce

Works but be aware... - This DOES work but you have to follow their template and clean your data!

sgo...com

Nov 04, 2021  on Bigcommerce

App needs an update for Google to be able to read the reviews - Google console error Invalid object type for field "author" The contact link for the developer does not work.

sgo...com

Nov 04, 2021  on Bigcommerce

App needs an update for Google to be able to read the reviews - Google console error Invalid object type for field "author"The contact link for the developer does not work.

Jim McDonell

Sep 02, 2021  on Bigcommerce

Works well - Worked very well. The reason I gave it 4 stars is because it didn't import the rating value. But I was able to add that in on the CSV file. I think everyone needs to understand that every app has their own template requirements, so what you do is use this app to export the raw data, then copy it into the template required by the app you are using.

Jim McDonell

Sep 02, 2021  on Bigcommerce

Works well - Worked very well. The reason I gave it 4 stars is because it didn't import the rating value. But I was able to add that in on the CSV file.I think everyone needs to understand that every app has their own template requirements, so what you do is use this app to export the raw data, then copy it into the template required by the app you are using.

ord...com

Mar 24, 2019  on Bigcommerce

Need to clean your file - Took a while to get this to work. Key was to use the CLEAN() function in Excel to strip out extraneous characters from review text and title, and also saved it as MSDOS encoded CSV file, just to be even stricter. That still pulled a bunch of errors because the dates from Yotpro export were in UTC format. So used Excel to convert these to normal mm/dd/yy dates and import finally worked. Would be asier if there was some field mapping during import and if it automatically stripped non ascii characters.

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