<h3>What Merchants Think</h3> <p>Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface with easy setup and customization.</li> <li>Great customer service and support, with staff frequently mentioned by name.</li> <li>Effective features for increasing sales, such as pop-ups and email captures.</li> <li>Integration with other platforms like BigCommerce and Constant Contact.</li> <li>Offers valuable free tools that are beneficial for startups and small businesses.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with features on mobile devices.</li> <li>Challenges with multi-site functionality and certain platform integrations.</li> <li>Some users experienced unexpected costs despite the app being advertised as free.</li> <li>Challenges with abandoned cart setup and other email marketing features.</li> <li>Concerns about the quality and timeliness of customer support.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.</p>