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Customer reviews: Privy

Develop by privy.com
<h3>What Merchants Think</h3> <p>Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface with easy setup and customization.</li> <li>Great customer service and support, with staff frequently mentioned by name.</li> <li>Effective features for increasing sales, such as pop-ups and email captures.</li> <li>Integration with other platforms like BigCommerce and Constant Contact.</li> <li>Offers valuable free tools that are beneficial for startups and small businesses.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with features on mobile devices.</li> <li>Challenges with multi-site functionality and certain platform integrations.</li> <li>Some users experienced unexpected costs despite the app being advertised as free.</li> <li>Challenges with abandoned cart setup and other email marketing features.</li> <li>Concerns about the quality and timeliness of customer support.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.</p>
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Reviews (111)

Overall rating
4.3

What Merchants Think

Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.

Key Strengths

  • User-friendly interface with easy setup and customization.
  • Great customer service and support, with staff frequently mentioned by name.
  • Effective features for increasing sales, such as pop-ups and email captures.
  • Integration with other platforms like BigCommerce and Constant Contact.
  • Offers valuable free tools that are beneficial for startups and small businesses.

Common Concerns

  • Issues with features on mobile devices.
  • Challenges with multi-site functionality and certain platform integrations.
  • Some users experienced unexpected costs despite the app being advertised as free.
  • Challenges with abandoned cart setup and other email marketing features.
  • Concerns about the quality and timeliness of customer support.

Final Thoughts

Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.

min...com

Jan 31, 2025  on Bigcommerce

Good App for email Marketing. Privy's Staff Really Care - We have been using the app for over six months. The interface is user-friendly, and there are plenty of templates available for different purposes.We reached out to the tech team several times, and they handled our issues promptly and patiently. However, the abandoned cart email automation requires an active pop-up or form from Privy, which doesn’t meet our needs. Despite their efforts, the technical team determined that there was no viable solution.Although the issue remains unresolved, we appreciate their dedication and support, as it shows that the Privy team genuinely cares a lot about its users.

inf...com

Mar 03, 2020  on Bigcommerce

Does its jon -

eba....ca

Feb 12, 2020  on Bigcommerce

review - Pretty easy to use, not sure if "the best" out there. But good to start with.

kiy...com

Dec 18, 2019  on Bigcommerce

Great app - Great experience with privy. Would surely recommend

bel...com

Apr 13, 2019  on Bigcommerce

PRETTY COOL APP -

gar....ca

Mar 10, 2019  on Bigcommerce

Overall - So far so good

be....com

Feb 22, 2019  on Bigcommerce

Works great on the tablet. - Works great on the computer and tablet. The 4 star rating is due to the glitches on mobile.

cal...com

Nov 16, 2018  on Bigcommerce

Great - great

sal...com

Oct 04, 2018  on Bigcommerce

Great app - Easy to install

tca...com

Sep 20, 2018  on Bigcommerce

We LOVE Privy - Privy is great for missed email capture and leads that we would have missed. We like that you can set when the pop-up occurs. Its a part of our regular marketing efforts. Suggestions: would be 5 stars if If it were just a bit more intuitive (which form, how to edit...)

nat...com

Aug 18, 2018  on Bigcommerce

Awesome -

kin...com

Aug 11, 2018  on Bigcommerce

New User - I just downloaded the app and so far so good. It is very simple to use but gives off a very professional look. Only gave 4 stars because I just downloaded it and haven't had much time to experience it. But I especially like the pop up feature. Currently trying out that feature. Will update my feedback once I have more information.

the...com

Aug 01, 2018  on Bigcommerce

Don't know yet... - Haven't had a minute to try it out before I have to rate it?!?

mar...com

Jul 26, 2018  on Bigcommerce

Seems ok right now - I have just been working with it. We will see how it goes, may have to update.

bag...com

Jul 11, 2018  on Bigcommerce

New to Privy - I'm just getting started with Privy, however, I would like to say that I LOVE that it integrates with my BigCommerce store. I was able to import my customers with little to no difficulty. I also like the newsletter signup being a pop-up on the site and you can control the time at which the customer sees it. Looking forward to great things with Privy!!

asa....uk

Jun 19, 2018  on Bigcommerce

Great - Lovely Marketing find!

sal...com

Jun 14, 2018  on Bigcommerce

Nice - Great

bkm...com

Mar 14, 2018  on Bigcommerce

Good so far - So far I like this app. It's sort of hard to give a rating at this point as I haven't had the opportunity to get a real feel whether or not it works and makes a difference. I can assume it will. The features are pretty nice, and the customization is good. I would have rather waited a while to leave a review, but I can't get past step 4 of 5 without doing it now! I don't like seeing pop-ups every time I log into my account.

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