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Customer reviews: Privy

Develop by privy.com
<h3>What Merchants Think</h3> <p>Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface with easy setup and customization.</li> <li>Great customer service and support, with staff frequently mentioned by name.</li> <li>Effective features for increasing sales, such as pop-ups and email captures.</li> <li>Integration with other platforms like BigCommerce and Constant Contact.</li> <li>Offers valuable free tools that are beneficial for startups and small businesses.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with features on mobile devices.</li> <li>Challenges with multi-site functionality and certain platform integrations.</li> <li>Some users experienced unexpected costs despite the app being advertised as free.</li> <li>Challenges with abandoned cart setup and other email marketing features.</li> <li>Concerns about the quality and timeliness of customer support.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.</p>
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Reviews (111)

Overall rating
4.3

What Merchants Think

Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.

Key Strengths

  • User-friendly interface with easy setup and customization.
  • Great customer service and support, with staff frequently mentioned by name.
  • Effective features for increasing sales, such as pop-ups and email captures.
  • Integration with other platforms like BigCommerce and Constant Contact.
  • Offers valuable free tools that are beneficial for startups and small businesses.

Common Concerns

  • Issues with features on mobile devices.
  • Challenges with multi-site functionality and certain platform integrations.
  • Some users experienced unexpected costs despite the app being advertised as free.
  • Challenges with abandoned cart setup and other email marketing features.
  • Concerns about the quality and timeliness of customer support.

Final Thoughts

Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.

not...com

Apr 02, 2022  on Bigcommerce

Don't waste your time or money - I have a list of customers who opted in to receive newsletters and their "compliance team" stated they are unmailable. i even put in my own personal email address, selected the newsletter and privy is stating my email address in "not mailable". SCAM! DON'T WASTE YOUR TIME OR MONEY!

pan...com

May 15, 2021  on Bigcommerce

Too Expensive - Too expensive for small businesses

eco...com

Nov 18, 2020  on Bigcommerce

Broken Features / No Multi-Site - After questioning numerous times with the sales rep that the app would work with a multi-store BigCommerce account, we were repeatedly told there would be no problems.After several weeks of vetting marketing partners, several weeks setting up our first store, and then several more weeks with support (and then escalated support) not being able to get multi-site functionality working, we're back to square one.Despite our early-on expressed concerns, and many, many hours of time wasted, customer support did not do the right thing and refund us our entire billings for the time it was not fully functional.Also, several OTHER things don't work with BigCommerce, despite being stated to do so. Some examples include adding coupons, dynamic coupon tags, and even dynamic product grids in emails. So even if multi-site was working, we'd STILL be taking a step back compared to our previous partner, or many other options for BigCommerce.Find a proper company and put their simple script on your site instead of wasting time with cheap repurposed apps like this.

tre...com

Mar 09, 2020  on Bigcommerce

RIP-OFF AND DECEPTIVE COMPANY - Claims the app is free but you get what you pay for - NOTHING! Kills most of your email list of valid subscribers from other apps, then wants to charge you to send an email when it says it is free! I wasted too much time to learn this ridiculous garbage. If I am going to pay, I will use a REAL app like Constant Contact that is reliable and professional. I have a small email list and wanted to send a single update to a couple dozen clients and cannot justify paying for this garbage. Will UNINSTALL!

pic...com

Jan 30, 2020  on Bigcommerce

Not Impressed - Not even impressed with this app. You claim free but no email newsletter can get sent without paying for it. You allow pop up discounts but then when a customer replies there is absolutely no way to even send them the code?? I spent 3 hours setting all of this up for my store and then try to test the email and NOPE.. impossible without having to pay. Rip off I say and also very frustrating. Total waste of my time. Definitely not impressed in the least.

1ni...com

Nov 30, 2019  on Bigcommerce

Em.... - Not sure about it, I need more time to figure it out.

ton....fr

Nov 30, 2019  on Bigcommerce

Extremely dissapointed - Don't trust these reviews. The newsletter won't be sent to anyone listed under the contact tab and no abandonned cart mail is ever sent to anyone. You can't manually add more than 5 contacts without an error popping. Basically a scam on BigCommerce, I wonder how I can get the $10 I paid to them refunded. The support is also terrible.

adm...com

Nov 07, 2019  on Bigcommerce

App Not Loading - Can't open the app in the backend.

inf...com

Jan 12, 2019  on Bigcommerce

Terrible Support - Could be a great app but our support experience was awful

sim...com

Aug 06, 2018  on Bigcommerce

New - Loving this app

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