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Customer reviews: Privy

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<h3>What Merchants Think</h3> <p>Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface with easy setup and customization.</li> <li>Great customer service and support, with staff frequently mentioned by name.</li> <li>Effective features for increasing sales, such as pop-ups and email captures.</li> <li>Integration with other platforms like BigCommerce and Constant Contact.</li> <li>Offers valuable free tools that are beneficial for startups and small businesses.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with features on mobile devices.</li> <li>Challenges with multi-site functionality and certain platform integrations.</li> <li>Some users experienced unexpected costs despite the app being advertised as free.</li> <li>Challenges with abandoned cart setup and other email marketing features.</li> <li>Concerns about the quality and timeliness of customer support.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.</p>

Reviews (111)

Overall rating
4.3

What Merchants Think

Merchants generally find the "Privy" app to be an effective tool for email marketing and sales, with many highlighting its ease of use and integration capabilities. The app is praised for its customer support and dedication to resolving issues, although some users report specific technical difficulties, particularly with integration on certain platforms and unexpected costs associated with plans that are marketed as free.

Key Strengths

  • User-friendly interface with easy setup and customization.
  • Great customer service and support, with staff frequently mentioned by name.
  • Effective features for increasing sales, such as pop-ups and email captures.
  • Integration with other platforms like BigCommerce and Constant Contact.
  • Offers valuable free tools that are beneficial for startups and small businesses.

Common Concerns

  • Issues with features on mobile devices.
  • Challenges with multi-site functionality and certain platform integrations.
  • Some users experienced unexpected costs despite the app being advertised as free.
  • Challenges with abandoned cart setup and other email marketing features.
  • Concerns about the quality and timeliness of customer support.

Final Thoughts

Overall, "Privy" is well-regarded for its role in enhancing email marketing efforts and is particularly appreciated by smaller businesses for its free offerings. However, certain limitations and costs should be noted by potential users, particularly those requiring advanced functions and robust technical support. Continued improvements in customer service and technical resolution could further enhance its reception.

rob...com

Aug 16, 2023  on Bigcommerce

Best Tech Service EVER! - David Sanchez was right on time for the Zoom call and walked me through setting up my Custom Sending Domain. He was so detailed and knowledgable -- it was amazing. He was so thorough that I can do this myself now should the need ever arise. Also, Uri E. (email support) is a first rate rep for the company. He answered my email questions right away and was very clear in his answers without much tech jargon. I give Privy 5 stars.

zac...com

Sep 30, 2022  on Bigcommerce

Best Platform Hands Down - Privy provides the same functionality as Klaviyo (we just switched) for less money and offers magnitudes more firepower to aid in sales. Privy has exit intent (when your customer leaves your site, they have a popup flash with a discount code trying to save otherwise lost sales), they have the Spin to Win, which people like to use to win discounts and you can capture their email that way, they have a countdown timer to give the customers a sense of urgency and much more. They have segmented emails just like Klaviyo, but why pay a higher price for emails only?Also, Privy actively helps you set up your campaigns so you don't have to fear the learning curve of a new platform

tom...com

Jul 16, 2022  on Bigcommerce

Excellent Product - I have been using Privy for about 3 years and am very satisfied with their product and customer service. They strive to satisfy the needs of e-commerce companies, and have done so for us without fail. We recommend them unconditionally.

sal...com

Apr 26, 2022  on Bigcommerce

THE BEST COMAPNY - Privy is the best company I have worked with. The best Customer Service and Support I have ever had. My account rep Carley Palm goes above and beyond so much I wanted to hire her. My sales have doubled because of this app. Highly recommend them. Thank you, Carley and Erin

cus...com

Nov 02, 2021  on Bigcommerce

Works Well - We use the free version for the cart saver, and it is working well. The interface could be a bit more user friendly as it relates to creating your campaigns. The customer support has strange hours, so you may find yourself emailing or submitting a chat and waiting for a response. They do respond and its consistent, and they solve the problem.

mia...com

Mar 31, 2020  on Bigcommerce

GOOD - asasa

asi...com

Jan 17, 2020  on Bigcommerce

Summer - exellent

jrs...com

Jan 17, 2020  on Bigcommerce

Great Service - Great service that's easy to use and actually works. We already had an email list with ZERO poeple on it, so we really wanted something different. Privy is starting to bring in the people, so we upgraded. You should def upgrade. It's super cheap and really slick

gra...com

Jan 07, 2020  on Bigcommerce

AWESOME! - Finally Taking my business to the next level. Thank you!

sal...com

Dec 17, 2019  on Bigcommerce

Privy Product and Customer Service - We started with privy pop-up campaigns about 6 months ago when we moved our website platform form volusion to BC. Results have been great. We recently decided to change our email campaigns from the expensive MailChimp platform to Privy. We were assigned a Customer Success Manager, Simone, to help guide us and create successful campaigns. Simone has had a few call with us already and helped us out tremendously! She had helped us set-up new pop-up campaigns and email newsletters that are far superior to what we did ourselves. Simone is one awesome representative of the company. Thanks Simone!

new...com

Dec 09, 2019  on Bigcommerce

Love it - Privy is pretty straight forward and easy to use.

dli...com

Nov 13, 2019  on Bigcommerce

Privy Review - This is my first ecommerce store and trying to operate a store and learn at the same time is very difficult. Adding Privy to my account which was a blessing because it is free until I reach I think 5000 emails/customer sign-ups. Also, the tutorials and step by step helps me to create campaigns and coupons. Thanks for the Help!

cur...com

Aug 28, 2019  on Bigcommerce

Went from "Love this app!!" to "Will not keep this app" - Initially this is what I said: "I needed help getting the app set up and then producing several campaigns and I got all the help I needed! I love working in the app and can't wait to use everything they offer."Well, a few months later, early in the month, their system calculated my "views" as PROBABLY going beyond the limit for the free app (it doesn't even wait until you go beyond the 5,000 limit). So, I removed some campaigns thinking I would just have their app load with certain pages. Today I was notified that my account would be inactive this month unless I opted for a paid plan. So I contacted them and this is their response: "Privy counts page views every time our app loads (not to be confused with campaign views) - so even if a campaign doesn't actually display, it can still count towards a 'page view' as the app itself loaded in the background. Our page view metric is not intended to match with other site reporting or google analytics."I will look for a better app that hopefully is more transparent.

upp...com

Jul 21, 2019  on Bigcommerce

Great - Very easy to use and helpful

mad...com

Apr 27, 2019  on Bigcommerce

Recommended - Easy to use for small businesses!

ski...com

Dec 22, 2018  on Bigcommerce

Skin Beauty with Privy - Integration was easy and straight forward. Happy with service. Thank you.

hei...com

Dec 22, 2018  on Bigcommerce

Just installed it, -

jon...com

Dec 13, 2018  on Bigcommerce

Privy - Awesome app to add to your store simple as well just add script and keep updated. Love it, thanks Privy

kes...com

Dec 01, 2018  on Bigcommerce

coupons - Check it out ... Good is good.

big...com

Nov 30, 2018  on Bigcommerce

Coupon codes - Very easy to set up.

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