Good App for email Marketing. Privy's Staff Really Care - We have been using the app for over six months. The interface is user-friendly, and there are plenty of templates available for different purposes. We reached out to the tech team several times, and they handled our issues promptly and patiently. However, the abandoned cart email automation requires an active pop-up or form from Privy, which doesn’t meet our needs. Despite their efforts, the technical team determined that there was no viable solution. Although the issue remains unresolved, we appreciate their dedication and support, as it shows that the Privy team genuinely cares a lot about its users.

Good App for email Marketing. Privy's Staff Really Care - We have been using the app for over six months. The interface is user-friendly, and there are plenty of templates available for different purposes.We reached out to the tech team several times, and they handled our issues promptly and patiently. However, the abandoned cart email automation requires an active pop-up or form from Privy, which doesn’t meet our needs. Despite their efforts, the technical team determined that there was no viable solution.Although the issue remains unresolved, we appreciate their dedication and support, as it shows that the Privy team genuinely cares a lot about its users.

Best Tech Service EVER! - David Sanchez was right on time for the Zoom call and walked me through setting up my Custom Sending Domain. He was so detailed and knowledgable -- it was amazing. He was so thorough that I can do this myself now should the need ever arise. Also, Uri E. (email support) is a first rate rep for the company. He answered my email questions right away and was very clear in his answers without much tech jargon. I give Privy 5 stars.

Best Tech Service EVER! - David Sanchez was right on time for the Zoom call and walked me through setting up my Custom Sending Domain. He was so detailed and knowledgable -- it was amazing. He was so thorough that I can do this myself now should the need ever arise. Also, Uri E. (email support) is a first rate rep for the company. He answered my email questions right away and was very clear in his answers without much tech jargon. I give Privy 5 stars.

Best Platform Hands Down - Privy provides the same functionality as Klaviyo (we just switched) for less money and offers magnitudes more firepower to aid in sales. Privy has exit intent (when your customer leaves your site, they have a popup flash with a discount code trying to save otherwise lost sales), they have the Spin to Win, which people like to use to win discounts and you can capture their email that way, they have a countdown timer to give the customers a sense of urgency and much more. They have segmented emails just like Klaviyo, but why pay a higher price for emails only? Also, Privy actively helps you set up your campaigns so you don't have to fear the learning curve of a new platform

Best Platform Hands Down - Privy provides the same functionality as Klaviyo (we just switched) for less money and offers magnitudes more firepower to aid in sales. Privy has exit intent (when your customer leaves your site, they have a popup flash with a discount code trying to save otherwise lost sales), they have the Spin to Win, which people like to use to win discounts and you can capture their email that way, they have a countdown timer to give the customers a sense of urgency and much more. They have segmented emails just like Klaviyo, but why pay a higher price for emails only?Also, Privy actively helps you set up your campaigns so you don't have to fear the learning curve of a new platform

Excellent Product - I have been using Privy for about 3 years and am very satisfied with their product and customer service. They strive to satisfy the needs of e-commerce companies, and have done so for us without fail. We recommend them unconditionally.

THE BEST COMAPNY - Privy is the best company I have worked with. The best Customer Service and Support I have ever had. My account rep Carley Palm goes above and beyond so much I wanted to hire her. My sales have doubled because of this app. Highly recommend them. Thank you, Carley and Erin

Don't waste your time or money - I have a list of customers who opted in to receive newsletters and their "compliance team" stated they are unmailable. i even put in my own personal email address, selected the newsletter and privy is stating my email address in "not mailable". SCAM! DON'T WASTE YOUR TIME OR MONEY!

Works Well - We use the free version for the cart saver, and it is working well. The interface could be a bit more user friendly as it relates to creating your campaigns. The customer support has strange hours, so you may find yourself emailing or submitting a chat and waiting for a response. They do respond and its consistent, and they solve the problem.