Good App for email Marketing. Privy's Staff Really Care - We have been using the app for over six months. The interface is user-friendly, and there are plenty of templates available for different purposes.We reached out to the tech team several times, and they handled our issues promptly and patiently. However, the abandoned cart email automation requires an active pop-up or form from Privy, which doesn’t meet our needs. Despite their efforts, the technical team determined that there was no viable solution.Although the issue remains unresolved, we appreciate their dedication and support, as it shows that the Privy team genuinely cares a lot about its users.

Best Tech Service EVER! - David Sanchez was right on time for the Zoom call and walked me through setting up my Custom Sending Domain. He was so detailed and knowledgable -- it was amazing. He was so thorough that I can do this myself now should the need ever arise. Also, Uri E. (email support) is a first rate rep for the company. He answered my email questions right away and was very clear in his answers without much tech jargon. I give Privy 5 stars.

Best Platform Hands Down - Privy provides the same functionality as Klaviyo (we just switched) for less money and offers magnitudes more firepower to aid in sales. Privy has exit intent (when your customer leaves your site, they have a popup flash with a discount code trying to save otherwise lost sales), they have the Spin to Win, which people like to use to win discounts and you can capture their email that way, they have a countdown timer to give the customers a sense of urgency and much more. They have segmented emails just like Klaviyo, but why pay a higher price for emails only?Also, Privy actively helps you set up your campaigns so you don't have to fear the learning curve of a new platform

Excellent Product - I have been using Privy for about 3 years and am very satisfied with their product and customer service. They strive to satisfy the needs of e-commerce companies, and have done so for us without fail. We recommend them unconditionally.

THE BEST COMAPNY - Privy is the best company I have worked with. The best Customer Service and Support I have ever had. My account rep Carley Palm goes above and beyond so much I wanted to hire her. My sales have doubled because of this app. Highly recommend them. Thank you, Carley and Erin

Don't waste your time or money - I have a list of customers who opted in to receive newsletters and their "compliance team" stated they are unmailable. i even put in my own personal email address, selected the newsletter and privy is stating my email address in "not mailable". SCAM! DON'T WASTE YOUR TIME OR MONEY!

Works Well - We use the free version for the cart saver, and it is working well. The interface could be a bit more user friendly as it relates to creating your campaigns. The customer support has strange hours, so you may find yourself emailing or submitting a chat and waiting for a response. They do respond and its consistent, and they solve the problem.

Broken Features / No Multi-Site - After questioning numerous times with the sales rep that the app would work with a multi-store BigCommerce account, we were repeatedly told there would be no problems.After several weeks of vetting marketing partners, several weeks setting up our first store, and then several more weeks with support (and then escalated support) not being able to get multi-site functionality working, we're back to square one.Despite our early-on expressed concerns, and many, many hours of time wasted, customer support did not do the right thing and refund us our entire billings for the time it was not fully functional.Also, several OTHER things don't work with BigCommerce, despite being stated to do so. Some examples include adding coupons, dynamic coupon tags, and even dynamic product grids in emails. So even if multi-site was working, we'd STILL be taking a step back compared to our previous partner, or many other options for BigCommerce.Find a proper company and put their simple script on your site instead of wasting time with cheap repurposed apps like this.

not easy at all - the abandoned cart is not self explanatory and as such is hard to set up at the end you find out its $10 a month on a start up store $10 a month to recover 1 or 2 abandoned carts that may only make $10

RIP-OFF AND DECEPTIVE COMPANY - Claims the app is free but you get what you pay for - NOTHING! Kills most of your email list of valid subscribers from other apps, then wants to charge you to send an email when it says it is free! I wasted too much time to learn this ridiculous garbage. If I am going to pay, I will use a REAL app like Constant Contact that is reliable and professional. I have a small email list and wanted to send a single update to a couple dozen clients and cannot justify paying for this garbage. Will UNINSTALL!