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Customer reviews: InStockNotify

Develop by freshdesk.com

Reviews (47)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "InStockNotify" based on customer feedback. The app is praised for its simplicity in setup, effectiveness in increasing sales, and strong support service. Many users view it as an essential tool for managing stock notifications efficiently and helping capture sales that might otherwise be lost. However, some users have noted issues with pricing and occasional bugs, particularly relating to integration with certain ecommerce platforms.

Key Strengths

  • Easy to set up and use
  • Significant return on investment (ROI)
  • Responsive and helpful support team
  • Efficient at automating stock notifications, reducing manual customer inquiries
  • Useful for inventory management and understanding customer demand

Common Concerns

  • Occasional bugs and integration issues, especially with newer themes
  • Pricing perceived as high by some users
  • Some features, like email notifications or reporting, need improvement
  • Concerns about automatic email timings and customer confusion

Final Thoughts

Overall, "InStockNotify" is well-received by merchants who appreciate its straightforward functionality and effectiveness in boosting sales and managing inventory. Despite some concerns about the cost and technical glitches, its benefits in automating the stock notification process and supporting customer communication are widely acknowledged, making it a valuable tool for ecommerce businesses.

Vinny N

Jan 19, 2015  on Bigcommerce

GOOD -

I wanted a way to notify my customers when something was out of stock. This app does exactly that, and you can view the emails sent, and opened. It's reporting is very basic, but you will get return customers, and it pays for itself in no time. I recommend this app.

adm...com

Oct 29, 2014  on Bigcommerce

awesome! -

I'm still on the trial but I have to say that this is by far the best option available on big commerce. Very easy to install, no coding which is always a plus, and it had one pricing plan with all the features.  Everything is customizable which gives users the look and feel of your store and not a third party app. Very excited to see how this product helps or sales. 

sal...com

Oct 21, 2014  on Bigcommerce

Works as intended! -

Works well. Have been using for about 5 years now and no issues.   Great customer service as well which is hard to find these days.

man...com

Jul 21, 2014  on Bigcommerce

I like the idea, but not ready yet.. -

I had to uninstall due to it being a buggy app.  I wrote their support asking for help troubleshooting, I didn't receive a response. 

Rebecca Germain

Jul 10, 2014  on Bigcommerce

A must have app -

Easy to install and allows our customers to automatically be emailed when products are back in stock. This has virtually eliminated the flood of emails we used to get from customers asking when products will be back in stock. 

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