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Customer reviews: InStockNotify

Develop by freshdesk.com

Reviews (47)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "InStockNotify" based on customer feedback. The app is praised for its simplicity in setup, effectiveness in increasing sales, and strong support service. Many users view it as an essential tool for managing stock notifications efficiently and helping capture sales that might otherwise be lost. However, some users have noted issues with pricing and occasional bugs, particularly relating to integration with certain ecommerce platforms.

Key Strengths

  • Easy to set up and use
  • Significant return on investment (ROI)
  • Responsive and helpful support team
  • Efficient at automating stock notifications, reducing manual customer inquiries
  • Useful for inventory management and understanding customer demand

Common Concerns

  • Occasional bugs and integration issues, especially with newer themes
  • Pricing perceived as high by some users
  • Some features, like email notifications or reporting, need improvement
  • Concerns about automatic email timings and customer confusion

Final Thoughts

Overall, "InStockNotify" is well-received by merchants who appreciate its straightforward functionality and effectiveness in boosting sales and managing inventory. Despite some concerns about the cost and technical glitches, its benefits in automating the stock notification process and supporting customer communication are widely acknowledged, making it a valuable tool for ecommerce businesses.

Sluggers

Apr 29, 2017  on Bigcommerce

Works well - but we had some issues - The app does what it says - but we have had some issues with it. We receive regular emails from customers who think something os out of stock because the email box appears after they add something to their cart and can take a while to disappear. Not sure if this is something to do with our 'Fortune' template or the app itself. It's as though it takes a while to work through the process of adding to cart and displays the 'out of stock' option for long enough to make customers think we have no stock. We aren't sure if we have lost customers because of this, but we have had great results once we add stock and customers come back to purchase their products. There's also an issue for product that we are never repeating, but it's worth keeping for the products that we plan on repeating.

ger...com

Mar 14, 2016  on Bigcommerce

Needs More Features -

Needs the ability to customize when a restock email is sent.  If we have 100 customers waiting for an item to be restocked, and we happen to receive 1 item back in the warehouse due to a return, then we end up with 99 angry customers who received an email and the item is gone already.  Need to customize email so it only goes out if we receive a certain minimum amount.  

cth...com

Dec 31, 2014  on Bigcommerce

Ehh -

It works, but it's definitely overpriced at $18/month

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