1. Home
  2. Bigcommerce
  3. Customer reviews: InStockNotify
InStockNotify logo

Customer reviews: InStockNotify

Develop by freshdesk.com
View info

Reviews (47)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "InStockNotify" based on customer feedback. The app is praised for its simplicity in setup, effectiveness in increasing sales, and strong support service. Many users view it as an essential tool for managing stock notifications efficiently and helping capture sales that might otherwise be lost. However, some users have noted issues with pricing and occasional bugs, particularly relating to integration with certain ecommerce platforms.

Key Strengths

  • Easy to set up and use
  • Significant return on investment (ROI)
  • Responsive and helpful support team
  • Efficient at automating stock notifications, reducing manual customer inquiries
  • Useful for inventory management and understanding customer demand

Common Concerns

  • Occasional bugs and integration issues, especially with newer themes
  • Pricing perceived as high by some users
  • Some features, like email notifications or reporting, need improvement
  • Concerns about automatic email timings and customer confusion

Final Thoughts

Overall, "InStockNotify" is well-received by merchants who appreciate its straightforward functionality and effectiveness in boosting sales and managing inventory. Despite some concerns about the cost and technical glitches, its benefits in automating the stock notification process and supporting customer communication are widely acknowledged, making it a valuable tool for ecommerce businesses.

ang....au

Oct 23, 2020  on Bigcommerce

Handy App - Over all, a great app to capture potentially lost sales when products come back in stock. Also handy for seeing which products are popular with customers. Took one star off as sometimes I find I need to run a stock check to get it to send off the emails to customers when I would have expected the stock check to have already happened automatically and picked up items back in stock.

rad...com

Oct 22, 2020  on Bigcommerce

expensive - I had no e-mails sent in the past 90 days. And when we had inventory issues, no more than 3-4 e-mails in a 90 days timeframe.Way too expensive and if price is not reduced, we'll give up the feature.We need a price of $9 instead of $18 to keep using it.Thank you!

chr....au

Apr 24, 2016  on Bigcommerce

It has boosted our sales through Pre-Orders - Signed up for In Stock Notify in January. It has been a god send. Giving customer the option to be notified when a product is back in stock is great for an importing business like ours.It enables us to fine tune each shipment to meet customer demand with ease. Love the fact that when we place an order for our next shipment our accounting system updates our website's inventory then all we need to do is enable "Pre-Orders" for each product. We end up with a bunch of pre-orders before the next shipment arrives.I would give it five stars however we do find customizing the email templates a little challenging. As yet have not contacted support about this. Otherwise happy to recommend.Gear Campus

mar...com

Mar 31, 2015  on Bigcommerce

Essential App, needs some work. -

This feature is absolutely clutch for us. We have a lot of products running out of stock (too often, but that's a whole different issue!) and a large number of customers signing up to be notified. We have already sent out tens of thousands of emails using this without having to put together email campaigns manually. We had a similar app when our store was on Magento but it would always time out and fail to send emails. This one takes a while to kick out all the emails but it gets them out eventually. It's a little slow, but not debilitating. Could use a more robust dashboard for reports. 

Scroll to Top