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Customer reviews: InStockNotify

Develop by freshdesk.com

Reviews (47)

Overall rating
4.5

What Merchants Think

Merchants generally have a positive view of "InStockNotify" based on customer feedback. The app is praised for its simplicity in setup, effectiveness in increasing sales, and strong support service. Many users view it as an essential tool for managing stock notifications efficiently and helping capture sales that might otherwise be lost. However, some users have noted issues with pricing and occasional bugs, particularly relating to integration with certain ecommerce platforms.

Key Strengths

  • Easy to set up and use
  • Significant return on investment (ROI)
  • Responsive and helpful support team
  • Efficient at automating stock notifications, reducing manual customer inquiries
  • Useful for inventory management and understanding customer demand

Common Concerns

  • Occasional bugs and integration issues, especially with newer themes
  • Pricing perceived as high by some users
  • Some features, like email notifications or reporting, need improvement
  • Concerns about automatic email timings and customer confusion

Final Thoughts

Overall, "InStockNotify" is well-received by merchants who appreciate its straightforward functionality and effectiveness in boosting sales and managing inventory. Despite some concerns about the cost and technical glitches, its benefits in automating the stock notification process and supporting customer communication are widely acknowledged, making it a valuable tool for ecommerce businesses.

inf...com

May 08, 2018  on Bigcommerce

Doesn't Work - The app worked fine - a little buggy sure, but it did the trick. Then we updated our theme and the app stopped working.

petra cameron

Sep 21, 2017  on Bigcommerce

Was so good, but now causing REAL problems - This product has been FANTASTIC, but since the beginning of the year (when we switched to a Stencil theme) it has been a disaster and have lost us loads of sales.It now causes the store's "Out of stock" message to pop up on EVERY product as you press the "Add to cart" button. Usually it is just briefly, it flashes up for a second or two, and then disappears, followed by the "The product has been added to your cart" message. But on too-many-to-be accepted occasions does the message stay on screen much much longer (slow internet?) and the customer just clicks away. And we have seen too many messages from customers on social media complaining that a brand new product is out of stock, when we're sitting on shelves full of stock, hoping to sell them. Sadly, I will have to uninstall this app.

man...com

Jul 21, 2014  on Bigcommerce

I like the idea, but not ready yet.. -

I had to uninstall due to it being a buggy app.  I wrote their support asking for help troubleshooting, I didn't receive a response. 

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