Taranker.Com Logo
Doofinder Search & Discovery logo

Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

inf...com

Nov 01, 2021  on Bigcommerce

Excellent Service - Not going to lie, this was a cold call from Doofinder to us and offered us a free trial. We were very surprised and extremely happy with the results and we have signed up for their most extensive package along with all of the extra features available. These search results not only help our customers find products on our store easier, but they help our employees as well.

jrh...com

Oct 29, 2021  on Bigcommerce

Ivan is your guy! - We had just started talking about looking into improving our search function of our website. Our search had been the number one negative feedback from our customers for quite some time. It was perfect timing that Iván gave us a call, and gave us a demo of Doofinder. As soon as we finished the demo we knew we wanted it right away. It was a great add and really improved our website. Additionally, it had a lot of great and insightful features that can help for growth opportunities of the business. Iván was also a great guy to work with. He gave a very good and clear demo of the service, and wasn't over pushy to just make a sale. He was patient with us as we ended up needing to delay the testing period and implementation as we had other projects we were trying to get up and running. He was always able to quickly answer any of our questions or concerns. Best out-of-the-blue phone cold call ever.

yob...com

Oct 21, 2021  on Bigcommerce

Frank - Frank is the man - this is a great full featured search engine for customers to find what they're looking for.

cra...com

Oct 21, 2021  on Bigcommerce

Fantastic Addition to BC - Huge fan of DooFinder, works perfectly out of the gate, the 30 day trial period really shows off what DooFinder can do and Frank U. with DooFinder has shown what true customer service is all about. Upgraded to paid version and worth every single penny for what is delivers. A+++++++++

kyl...com

Oct 14, 2021  on Bigcommerce

Works great, right out of the box - The metrics it provides are really helpful and the trial was long enough to begin seeing positive results. Shout out to Christian A. who was a great resource and super helpful throughout the install and trial period. The app does what it promises to do!

Oct 12, 2021  on Bigcommerce

Looks like a great add on.. - Jovil was a big help and the app seems to be a real improvement to the stock search feature. Nothing need for installation, quite simple.

bil...com

Oct 07, 2021  on Bigcommerce

Works well right off the bat - This app works well right from the start. The metrics provided are very helpful, and I'm seeing results after only a few week. My sales rep Frank was awesome and very helpful. I highly recommend this app.

ric....uk

Oct 06, 2021  on Bigcommerce

Excellent Add On - This is a great app. It provides a much improved search facility that I'm sure will increase sales. Frank's a very helpful guy and a pleasure to deal with. It's well worth trying the free trial.

mar...com

Oct 04, 2021  on Bigcommerce

Great Experience - Just completed our 30 day trial of Doofinder. I found it very helpful in tracking customer searches and what they were looking for. My adviser from Doofinder, Carlos, was very helpful, pointing all the information that was displayed. We had a small issue on our end and he jumped right in and got it fixed. He was very courteous and patient with all my questions. I think this is going to be a big help. You should give it a try.

der...com

Oct 01, 2021  on Bigcommerce

simple to set up, intelligent interface - The customer service has been very good and the app has been easy to set up. Started with one website and have now added to our second website. We like the option of no contract and the easy set-up is great. Service from Kiran has been great and always timely. They always care that the results are there for our website and that we are paying only for the services that will be used. I would recommend this to any website for a robust search options as the default search through BigCommerce doesn't provide nearly as many options.

inf...com

Aug 20, 2021  on Bigcommerce

Excellent App and Support - Excellent Search Advance funtion for Bigcommerce, I had the support for Christian that kind help us during the setup and first month of test. I recommend this App.

sjb...com

Jul 28, 2021  on Bigcommerce

Great Search Upgrade - Got a call out of the blue, but glad I took the call to Listen. This was super easy to setup and Chris was VERY helpful. Big upgrade in terms of what we can do, and marketing tools, too.

hor...com

Jul 20, 2021  on Bigcommerce

Very nice App - We've been testing this app for the last 30 days and not only it has worked fast and smooth, but their support has been excellent! We still have kinks to work out due to the nature of our business, but we are very impressed with the search data collection it contains. This app has great potential!

aga...com

Jul 08, 2021  on Bigcommerce

Very Happy - We installed the Doofinder app about 6-8 weeks ago on one of our websites. Immediately we saw the benefits and the improvement in searches. The app was very easy to instal and Alistar was extremely helpful answering all our questions and helping us customize the app to our satisfaction. We liked the app so much that several weeks later we installed it on our other website. I highly recommend it. Great app and great service.

der...com

Jul 08, 2021  on Bigcommerce

Superior Search - Results are superior to native search and Chris was extremely thorough in helping get set up and optimized.

wha...com

Jun 22, 2021  on Bigcommerce

Great App!!! - The Doofinder app is fantastic and really highlights the search results so the customer can click on the item of their choice. We had over 50,000 searches last month and increased revenue because of the features that this app offers. It is a must have for any small business. John was very knowledgeable and helped us get the app set up in minutes. Highly recommend.

enq....uk

Jun 11, 2021  on Bigcommerce

Amazing Search Tool for Big Commerce - Doofinder provides an amazing tool for searching and the results are great. Customers are finding more products, sales have increased. The average order value is higher too.The team at Doofinder is great too and very helpful when it came to integration, customisation and technical support.Great app, great service, great price.Thank you for helping us grow.Anguel

chr...com

Jun 02, 2021  on Bigcommerce

Works great - Instant increase in conversions from search. Great support from Luis and very easy to setup.

whi...com

May 28, 2021  on Bigcommerce

Doofinder is a game changer! - We had no idea how much Doofinder would take our website to the next level. We really aren't sure why we waited so long to commit. DEFINITELY worth it! Thanks so much to Chris!

box...com

May 26, 2021  on Bigcommerce

Doofinder! - Chris, thanks so much for all your help and support setting up Doofinder on my website. This is a great tool for my business. I'm already thrilled with the results!

Scroll to Top