Taranker.Com Logo
Doofinder Search & Discovery logo

Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

inf...com

Jun 30, 2022  on Bigcommerce

Great search feature! - Nicholas S. really went above and beyond to explain everything and all the features! He's been there to answer every question we've had and guide us through the platform. So far we've been impressed with the ease of setup, personalizing, and usage of the search function on our website. DooFinder integrates well with BigCommerce and gathers a lot of helpful data.

Ladislao Slepowron

Jun 10, 2022  on Bigcommerce

DooFinder - Great support from Kate Keigler. It was first time I got a call with great offer , for a great product. It generate results from the very beginning. I am very happy with this APP, with a very reasonable price. Ladislao Slepowron.-

sal...com

May 10, 2022  on Bigcommerce

Works great, but be aware! - The app works very well and improves massively on the (useless) standard BC search function - BUT - and it's a fairly big BUT honestly....I find between BC and Doofinder, the pricing is misleading. The app page states free trial, then USD$35.00 per month....but that's just the basic, lowest possible charge. It absolutely should state that the monthly charge could be a LOT more than that, as it is based on the number of searches done each month - or actually, the number of searches done by your customers + the number times per day the app indexes your site, and the number of products you have online. That USD$35 quickly enters the USD$100+ range. Also be aware that the "non stop service" function that you can tick a box to have when first signing up for a package (after the trial period) has no details of any costs, but they absolutely will charge you the moment that function kicks in - yet another surprise amount. Great app, works really well, but be aware of costs. I think BC and Doofinder could do a lot better with regards to costs transparency.

lee...com

May 04, 2022  on Bigcommerce

Great App & Awesome Customer Service! - Nicholas contacted me about trying out the app for a trial period. He was extremely helpful in answering my questions and helping me set things up. I was pretty surprised how much information you can get on searches, how you can guide people to the products you want seen and the speed of the app.After the trial period I decided to sign on to get all the available features they offer. I am still new at learning and applying all the technology and I will review the metrics again in a month. From what I've seen so far, I think it will definitely boost my conversion rate. I am very impressed with the app and the great customer service from Nicholas.

adm...com

Apr 29, 2022  on Bigcommerce

Daniel - Customer Service at it's Best ! - I would hire Daniel to work at my company if he didn't already have a great job. He helped us understand, and on-board the DooFinder application with ease. The application approaches the solution of solving BigCommerce's weak search engine capabilities with really great technology. This product is solid and the support I received has been exceptional.

mik...com

Apr 27, 2022  on Bigcommerce

Peter was Incredible! - Peter was an incredible help - and their search solution was just what we needed.

bir...com

Apr 08, 2022  on Bigcommerce

Subsrciption - Frank helped me through the process and was very knowledgeable and helpful. Recommend this app. Helps customer to find what they need quickly and helps conversions. Thanks Doofinder!

hea....uk

Mar 30, 2022  on Bigcommerce

A Winner - I was approached by Doofinder to integrate the app into 2 of my online stores and the 30 day free demo was very useful to learn about all its features and functionality. It has been a great addition and enhances the customer experience greatly, especially for stores with large catalogues - it saves time and irrelevant search results which can cause too many bounces as people want quick results. The customer care and communication from Lennon was amazing and he couldn't do enough to support me through the set up and installation and fixed a minor issue straight away. Highly recommend to all online retailers and i am sure will contribute to generating more sales. Great job.

all...net

Mar 17, 2022  on Bigcommerce

DOOFINDER EXCELLENT APP - Our BC product search was one of our biggest complaints from customers. We chose doofinder to fix this issue and it was an instant success. We are working with Christian and the service has been excellent. The ap is easy to use and very customizable. They have been very fast in responding and fixing any startup issues. Extremely impressed with thier professionalism and their product.

inf...com

Mar 15, 2022  on Bigcommerce

Excellent Product and Service - We have been using Doofinder for 2 months now and we are very happy with the product and all its features. We have been working with Efiba who has been truly amazing and had made this transition to using their product as easy as I could ever imagine. We were very nervous about making a switch as search is such an important facet of our store but she made this a no brainer!

dea...com

Mar 07, 2022  on Bigcommerce

doofinder agent - Daniel did a wonderful job of walking me through the Doofinder app and explaining the benefits and how to use the program.

seg...net

Mar 02, 2022  on Bigcommerce

Great APP to use - I've been using Doofinder for a month and find that the response on my website to be really great!

rbf...net

Feb 24, 2022  on Bigcommerce

Excellent Product - This is a great upgrade to the search function. It takes much of the frustration of finding products for our customers. The support team at DooFinder is unmatched. Tau has been very promptly proactive with all my needs. I have not had this level of support from any other app. I'm looking forward to exploring all the options available with my subscription. Thank you Tau, and team!!

col...com

Feb 22, 2022  on Bigcommerce

Amazing Search - This is the best search feature i've ever seen. Our Rep Peter Aron was the best and his onboarding skills were next level. This is a must have app!

sal...com

Feb 21, 2022  on Bigcommerce

DooFinder - Great addition so far. Inexpensive and showing ROI in short few weeks. Tau has been great support.

gab...com

Feb 17, 2022  on Bigcommerce

Awesome App & Staff! - New to Doofinder but love everything I've seen about it so far! And the support has been incredibly responsive and helpful every time I have a question! Daniel has been awesome to work with and has helped make it a very easy transition! Thank you!

and...com

Feb 10, 2022  on Bigcommerce

Fast & Accurate Search Engine. Top notch support. TY Frank - Let me start with the default Bigcommerce search engine is below average at best. After getting a taste of everything Doofinder can do for my business, I never looked back. To top it off, my Rep Frank was top notch. He was almost always reachable on the phone (During work hours) or got back to me promptly via email. Made our transition as painless as possible. Must have App if you have a large portfolio of products.

jen...com

Feb 10, 2022  on Bigcommerce

Knowledgeable Staff - Jovil was very helpful with getting Doofinder set up and explaining the functions of the app. The additional options available for customizing the search function should help our customer's shopping experience. Jovil was extremely helpful and his assistance was great! A++++

jac...com

Feb 03, 2022  on Bigcommerce

Great App with Amazing Customer Service! - We are fairly new to Doofinder, but we can already tell it's a much better app than what we had been using. What's most impressive about this company is their customer service. Efiba has been so unbelievably helpful with showing the ins and outs of the app and how to utilize it's capabilities...probably the best customer service we've ever experienced in ecommerce. We give Doofinder our highest recommendation!

inf...com

Feb 02, 2022  on Bigcommerce

Best Customer Service Ever! Thanks Jovil! - Jovil was instrumental in getting Doofinder set up, optimized and perfect for our website and wholesale portal. I haven't been this satisfied with a third party agency and seen such fast results and tech support in my entire life. 10/10!

Scroll to Top