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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

mic...com

Oct 04, 2022  on Bigcommerce

The Onsite Search Functionality My Website Needed - I always thought the onsite search with BC was lacking but never bothered to figure out how to make it better. Then Nick called. He explained the software and we did a trial run. He was very thorough and explained things in detail then followed up each week. We signed up and so far so good. Hoping it will lead to more sales in the 4th quarter this year. It's a great tool and I'd recommend this to others looking to improve their onsite search.

kel...com

Sep 27, 2022  on Bigcommerce

An answer to our search problems - BigCommerce search feature would not work even after calling them to fix it but DooFinder works great for us now!

eth...com

Sep 22, 2022  on Bigcommerce

The Best Out There - This app has everything you are looking for - and then some. The features are endless - if you use this correctly, you can customize and enhance every single aspect of search and navigation. Support has been awesome - Johanna has answered all our questions extremely quickly and offered solutions or alternatives.Doofinder will be an asset to our website for years to come.

wca...com

Sep 21, 2022  on Bigcommerce

Incredible App & Support - Doofinder offers so many features that you can customize to really enhance your search results that benefit both your business and the customer. Kate reached out to me and explained all of the features, ways that you can utilize them to benefit your business, and when I had a question about styling our search engine embedded layer, she immediately got a developer named Mario on the call who solved my concerns in minutes. I can't thank Kate and her team enough for their help and I am looking forward to bettering our user experience and conversion rates on our site with Doofinder.

sal...com

Sep 19, 2022  on Bigcommerce

So Far So Good - We allowed the full length of the trial to elapse so we could see the data and get a grasp of what this thing is all about. We're pretty impressed overall. I like how easy it is to use the back end. It's very clear and intuitive. Seems to be pretty feature rich with what you can customize and how you can direct a customer to what you want them to see. The search itself is very cool and probably the most predictive type of searching I've ever seen. So far so good and we're really looking forward to using it more. Dealt with Peter and he was super helpful along the way.

adm...com

Sep 15, 2022  on Bigcommerce

Best Search Experience on Bigcommmerce - This search tool is a game changer. It allows you to help customers find what they need on your website very fast. You will be stunned at the speed of which the search tool finds items and the accuracy. It also has some amazing features like being able to redirect searches for some phrases so you can sell different products to potential customers if they are looking for items you might not carry. So far the experience has been amazing. Now when it comes to the setup process, Juan Pablo was amazing at helping me demo the product and helping me set it up for our store. The expertise he brings makes learning about the product a breeze. He also follows up with you consistently to make sure everything is working ok. Thanks for the great experience. -- Daniel M

css...com

Sep 15, 2022  on Bigcommerce

Doofinder setup - Such an amazing tool, really helps our site POP. Juan Pablo helped me at 8 p.m., so I could try to FOCUS and we stayed live over 2 hours. WHAT a huge help!

bry...com

Sep 12, 2022  on Bigcommerce

Very nice - We are loving the function of this search app. Sara Diaz helped us and we are excited about the information we can gather for this.

flo...com

Sep 09, 2022  on Bigcommerce

Doofinder - Wonderful product. Daniel helped us a lot navigating through the tool and getting familiar with all the bells and whistles. We are looking forward to doing even more. You cant beat the price. The customer service was exceptional. Daniel was very patient with us and helped us understand the logistics of it all and explained it in an easy to understand way. He is the best!

hel...com

Sep 08, 2022  on Bigcommerce

Great Product and awesome service from Matheus - Doofinder is pretty freakin' sweet. Big upgrade from the standard search box. Still only about a month in and learning the ins/outs, but it is looking worth it. Make sure you work with Matheus C - A Huge Help!

gle...com

Sep 06, 2022  on Bigcommerce

Easy to use, comprehensive search tool - Doofinder is a big improvement over the stock big commerce search engine. Lots of ways to customize your search results. Ferrán was very helpful in getting this all set up and guiding me through the options. Quick responses to all questions, and help with customization. Highly recommended if you're using the stock big commerce search tool and you're not getting the results you were hoping for.

pat...com

Sep 02, 2022  on Bigcommerce

Total Game Changer! - Wow! We are onboard with Peter and Doofinder. As an online haberdashery we have a very large and varied inventory. Doofinder has revolutionised the search ability on our website. The set up with Peter was incredibly easy and in less than 5 minutes or so, we were amazed at the potential this app could bring. Peter called weekly to discuss the activity and was always interested to see if we wanted to make any changes at all. One month on - we have signed up. Our click thru rates are great and we have definitely seen stats that prove buyer frustration and quick exits have declined dramatically. We love the adaptability available to us and the cost... well, it's more than paying for itself! If you are lucky enough to get Peter as your guide - he is brilliant, friendly and very professional!

int...com

Aug 31, 2022  on Bigcommerce

Detailed Analytical App - Nicholas introduced us to the app and was a great help in assisting and following through in detail the functionality of the app. Doofinder involves great detail results and places in a easy to view/use, comprehensive analytical format.

sal...com

Aug 25, 2022  on Bigcommerce

Great customer service - Daniel has been very helpful and the click through rate has improved. Good app.

ind...com

Aug 23, 2022  on Bigcommerce

Greatly improved our website! - Matheus Cortez reached out to me with a sales pitch, normally we turn all sales calls down. Im glad to say that we gave him a chance to better our website and it worked phenomenally! Sales went up within the first day of our trial, and Matheus consistently checked up on us and went over all reports showing how well Doofinder improved our website. Even after being subscribed now, he continues to make sure he is available to help us in any way, by doing screen shares, video chats, and phone calls. I highly recommend Doofinder and Matheus!

jis...com

Aug 17, 2022  on Bigcommerce

Completely cut out any searches - Revised: We tried it and just kept noticing that some items were not showing up in the search bar. People couldn't find certain items. Doesn't do any good for a fancy search bar that can't find products. To many problemsRevised: Lauren called us back and we had to write the script in, but was an easy fix, so we will try it out for the month. We like it so far, just not sure if $35 a month is going to be worth the change, but we will see. Good Customer service!A nice rep called me and offered to try this. I activated, but it cut out any searches. Maybe this can be fixed, but I had to deactivate so the search bar could be used

cen...com

Jul 28, 2022  on Bigcommerce

Great addition to the search feature - Cen-Tec Systems - The search options are great and it can learn from what customers are choosing. Our conversion rate went up a decent amount just by adding this.

sal...com

Jul 11, 2022  on Bigcommerce

Works Well - Great way to see how our customers are navigating our site and finding which keywords need updating.

sal...com

Jul 07, 2022  on Bigcommerce

Highly Recommended!! - DooFinder is the best search engine on the market today! DooFinder is able to take the basic search feature that comes with BigCommerce and turn it into a highly advanced search feature leaving you with little work to do in order to get the search results you need making your website much more user friendly. We worked with Rocco and Frank and they made the setup process as easy as possible for us! Highly recommend this company!!

eba...com

Jun 30, 2022  on Bigcommerce

Doofinder Onboarding/Trial - Ekaterina was a great help on setting up Doofinder, helping us realize the full potential of this app, the amount of customization you can control on your site's search bar, and how the analytics of your search bar can be shown directly in the dashboard. I really like this app and can't wait for how it's going to grow and get even better.

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