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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

con...net

Apr 29, 2021  on Bigcommerce

Great app! - Doofinder has definitely helped our customers find what they want. Carlos was very helpful and got us up and running very quick!

lde...com

Apr 28, 2021  on Bigcommerce

Affordable and Effective! - We just completed our 30 day trial and saw an influx of orders and overall visitors to our page. This app is very affordable and effective. We have decided to continue with Doofinder and continue comparing statistics from previous months. We are certain it will all be good! Alistair our Specialist, has been incredibly kind, patient and has offered superb customer service! We are happy so far and best of all no contract! That's how you know it's an effective app, when they don't have to lock you in a contract to keep you!

jhe...com

Apr 12, 2021  on Bigcommerce

Awesome app. Great service - Doofinder is amazing. Chris was first-class and extremely helpful. This is a no-brainer for anyone in the e-commerce space!

sho...com

Apr 12, 2021  on Bigcommerce

Awesome Implementation - Fast Support - The new view is slick - super fast and much easier for our large category searches. Works great on mobile too! With affordable pricing packages, you can't go wrong!

asw...com

Apr 12, 2021  on Bigcommerce

Fantastic App - The support is great and within a couple of weeks I am seeing higher retention for customers on my site. I highly recommend this app for your ecommerce store.

chr...com

Apr 09, 2021  on Bigcommerce

Great App - This app has made my website more user friendly, mobile friendly as well. The customer service is five star. Pricing is very affordable for a small business

dea...com

Apr 06, 2021  on Bigcommerce

Love this app - I love this app. Customers have a hard time finding items on my site and Doo Finder makes it easy for prospect's to search items on the website. It has increased traffic and conversion rate. I've also been able to use the information based on customer searches to improve the item search.

kim...com

Apr 03, 2021  on Bigcommerce

Big difference in order conversions after we started with them - We are so happy with their customer service and the product itself. Chris calls to check in every other week to go over results and things we can do to improve and new features they added. After we started using them, We immediately noticed a higher conversion rate and less phone calls of people who have a hard time finding things on our site. Their system is impressive. We are able to organize how the results are laid out and organized when people search. I highly recommend Doofinder. You won’t be sorry.

pcg...com

Apr 01, 2021  on Bigcommerce

pcgiwholesale.com - Excellent and consistent service by Luis Rojas 10 stars, five not sufficient!!!!!!

gsh...com

Apr 01, 2021  on Bigcommerce

DooFinder - Luis Rojas at DooFinder is the man!! He has shown me the light on how to drive traffic and convert sales! Super helpful with the setup and all my questions. Thank you

sal...com

Mar 30, 2021  on Bigcommerce

Excellent Search & Customer Service - Kiran and the Doofinder team have made this app very easy to install and get set up. I'm happy with the results as well. The search looks great, functions well, and is a great asset to our website. The API calls do add up quickly but I guess that's all dependent on how much traffic you have!

mar...com

Mar 29, 2021  on Bigcommerce

Where user experience & findability intersect... - We wanted to help our customers find the correct product as quickly as possible. There are so many ways to mess that up, but this app does not overcomplicate the process, or clutter anything. Setup was EXTREMELY easy, Imanol our sales rep was fantastic, and we're very happy to enter a longterm partnership after the free trial with zero hesitations. Give it a try for yourself.

inf...com

Mar 25, 2021  on Bigcommerce

10/10 Superb product - Just recieved a call from Matthew, best sales call I have ever had. I hate taking cold calls. However it was a superb well informed call. Most importantly is a great product. If you get a call get this app without a doubt it will help your business. Thankyou

gon...com

Mar 24, 2021  on Bigcommerce

just get it !!! you won't regret! - We have used many search sites, including the most popular one!!! and have paid more but this App is next level app. I have not seen anything better then this APP and there sales rap Carlos is the real deal! Not only he knows the product well but the service is TOP NOTCH! I'm very very satisficed with this transaction.

inf...com

Mar 24, 2021  on Bigcommerce

Want better search from your Bigcommerce store get Doofinder - Best sales call ever we got a call from Alistair at doofinder about the no credit card trial. Since Bigcommerce native search produces to many results that are not relevant we tried it out and are very impressed with the search results. We are now customer of the app and have seen a increase in orders. I have never been so happy with a sales call thanks Doofinder.

web...com

Mar 23, 2021  on Bigcommerce

Great App and support - Worked w Luis from this App company, very professional, knowledgeable and easy going, no pressure. The App is very nice, defiantly worth looking into and get it

sal...ife

Mar 23, 2021  on Bigcommerce

Love it - Greatly improved the appearance and functionality of the site. With so many products, customers have said it's easier to find what they are looking for. They call and make sure everything is working well. Best customer service of any app on here!

bil...com

Mar 19, 2021  on Bigcommerce

Great Search Functionality - Had been using a competitive product, DOOFINDER was less expensive with a better interface, and took only a few minutes to set up vs. weeks for the other guys. 100% recommended!

jon...com

Mar 17, 2021  on Bigcommerce

Great app with extra features - Have been using Doofinder for about a month now and loving all the features. Luis walked me through all the features and followed up several times throughout the trial to see how things were going and review the statistics with me. I need to carve out time to sit down and actually customize the look so it matches our store theme. Definitely worth the price, highly recommend trying it out.

val...com

Mar 12, 2021  on Bigcommerce

Great Search App - Inexpensive and definitely an improvement - This app gives some good marketing ability to you as a website operator allowing you to boost certain products in search queries. It also provides a more intelligent search experience with better search results. I saw a revenue increase since implementation. Strongly recommend.

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