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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

har...com

Mar 11, 2021  on Bigcommerce

Search Ap - The Doofinder search app is great. They cold called me and I was going to hang-up but I'm glad I didn't. I didn't like my current search ap and was just going start looking for a solution. I in stalled the free trial on another of our sites and liked it. Now I have a better search experience and the price is a 1/3 of the other AP and I have it on 2 sites. Also Imanol from Doofinder followed through on everything and still answers my questions or refers them to their help desk which is quick with a response.

pro...com

Mar 08, 2021  on Bigcommerce

Best search tool!! - We decided to try Doofinder just a few days ago and we immediately received the first positive feedbacks from our customers.The company assigned us a specialist, Luis, who kindly helped us with the first setup and showed us all the potential of the tool.Doofinder allowed us to have a powerful search tool ready to use in minutes.The application also provides access to an administration area where you can see all the search statistics and set all the rules in order to improve the search results.With Doofinder we can finally manage all searches without results and maximize the conversion rate.

inf...com

Mar 04, 2021  on Bigcommerce

Much Improved Aesthetic - Susmit got me to try this for a month, excellent improvement over Big Commerce's default. Customers have commented that they appreciate the change. I appreciate the effort Susmit put into getting us as a customer. I'd recommend this company and app add on to any website on bigcommerce.

bha...com

Mar 03, 2021  on Bigcommerce

Best search for small business - Doofinder is the best option for businesses on a small budget. Their support worked tirelessly getting the search to work on my site and Kiran Kumar and team made it do what it advertises. That's dedication.

Mar 03, 2021  on Bigcommerce

Great integration & simple to use - Many BC apps aren't very good but this one is great! Simple to use and Alistair did a great job helping me get set up and implementing. Searches are superfast and take my customers right where they need to be! Worth the $$.

man...com

Mar 02, 2021  on Bigcommerce

Game Changer - I'll admit I was skeptical when I got a cold call from one of their representatives, but he was very kind and helpful in showing me examples of other websites using DooFinder for their searches, and I was immediately won over. It is honestly SO much better than the native search features, with so much flexibility for how to optimize our customers' search results to show them what they're actually looking for. The synonyms are a life saver, the banners feature is awesome, and I love being able to change how our products rank in results based on keyword. The statistics and reporting on how our customers are searching on our site is so helpful for making sure others are seeing what they need. We won't go back to how we were handling searches before. Worth every penny.

cor...com

Feb 24, 2021  on Bigcommerce

Easiest App Integration & Fantastic Customer Service - DOOfinder takes your search experience to a whole new level with a simple integration. Kiran and his team did a fantastic job explaining the features and were blown away by our customer's and staff's feedback! The search banner feature is our favorite so far and the analytics are beneficial.We are looking forward to all the new updates that are sure to come from DOOfinder!

inf...com

Feb 12, 2021  on Bigcommerce

Excellent Customer Service and User Friendly Product - The process of adding and optimizing the Doofinder App couldn't have been easier or smoother. The product is reasonably priced and an excellent tool for increasing conversion. I am extremely happy with the customer service and follow through of the Doofinder team.

nei...com

Jan 12, 2021  on Bigcommerce

Outstanding Product & Company - I tried several other search tools and they either didn't do everything they stated, were too expensive, or did not really have a support team. This company and tool is different. You can easily tailor the tool to your needs. The support team responds very quickly and I have have had regular calls from the staff all during my trial period where I was not paying a dime! Last, but not least the tool is helping a great deal. I have over 200,000 products and some tools could not handle this volume, but Doofinder has had no issues. It is a very easy and great product. We will have a long term relationship with this team I am sure!

mmi...com

Dec 30, 2020  on Bigcommerce

Great Product - I tried a number of the highly rated and popular search options and none of them work as well as the doofinder app. It is a fraction of the price as others and provides much better search results.

mat...com

Dec 29, 2020  on Bigcommerce

Superior Search - Christian had called me one day and I didn't even consider swapping to a different search engine our our website. I spoke to him and installed doofinder within 5 minutes and had it on our site. It's very easy to use and intuitive. I really enjoy their boosting, synonym, custom results, and banner features. Each feature has it's own benefit and really help customize the search function. The native bigcommerce search engine is fine, but doofinder is fantastic. I would highly recommend doofinder and Christian to anyone.

ami....uk

Dec 01, 2020  on Bigcommerce

Much better search - Doofinder gives you a lot more control on you search and search bar results as well as ability to cross promote when searching. However for us the most important part has been seeing what customers are searching for so we can adapt search results and data.

ali...com

Nov 25, 2020  on Bigcommerce

Advanced Search Box - Doofinder is not a basic search tool, it gives you lots of flexibility what to show when your visitors search for something. It has some advanced features with extra money and some of them are not worth the money. If your site usage increases the cost of doofinder also increases by a lot. The only thing I don't like it is price but if you don't mind the price it's the perfect search tool that every e-commerce website should have.

ste...com

Oct 04, 2019  on Bigcommerce

At LAST! The Right Search App with Exact Phrase Match - We sell recorded church hymnal accompaniment. Many of our shoppers search for a song title to locate our product which has that title. Until now, results were returning for products that were not matches, but had at least one of the words in their search, which were returning the wrong products. Nothing more frustrating to see users search a title we have only to be shown a hundred products that do not have that title. I've tried several other apps on BigCommerce but none of them worked the way I needed it to. I was so happy and surprised when I tried doofinder and found that the search results return merely the products that with the titles they searched on. I could not be more thrilled to finally have found the right app. Thank you, doofinder!

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