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Customer reviews: Survey

Develop by POWR
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Reviews (774)

Overall rating
4.4

What Merchants Think

"Polls & Surveys" is generally appreciated for its flexibility and the richness of its features. Many users find it easy to use and highly customizable, with excellent customer support that enhances the overall experience. However, some users encounter issues with instructions, setup, and service reliability, leading to a mixed overall impression.

Key Strengths

  • User-friendly interface with diverse options.
  • Excellent and responsive customer support.
  • Good integration with platforms like WIX.
  • Stable and versatile functionality for conducting surveys and polls.
  • Ability to customize and limit responses effectively.

Common Concerns

  • Need for clearer instructions and guidance on app usage.
  • Technical issues with login and subscription recognition.
  • Concerns with app reliability and maintenance.
  • Limited functionality in the free version.
  • Issues with data retention and survey analytics access.

Final Thoughts

While "Polls & Surveys" offers a robust set of features and strong customer support, it encounters usability and technical issues that may deter some users. Those looking for a flexible and feature-rich polling and survey solution might find it suitable, especially if they are willing to work through initial hurdles with the help of a responsive support team.

Nicolobe24

Feb 18, 2025  on Wix

A little tricky to set up integrations, but great customer service!I use Safari mostly, and it seems to cause issues with many of the integrations. Luckily switching to Chrome fixes most of it. The customer service was great since Irina always tried her...

Audiobookspecialist

Feb 13, 2025  on Wix

Not workingInstalled a paid version on site. Won't let me edit the window, just keeps looping back to sign in and nothing happens. Finally had to delete it as it was sitting on my...

Audiobookspecialist

Feb 13, 2025  on Wix

BewareUPDATE; refuses to refund the pro version we paid for and sent me another of his customers private data by mistake, Installed a paid version on site. Won't let me edit the window,...

M00377

Jan 28, 2025  on Wix

Versatile, aesthetic and affordable choiceThis plugin is easy to use and has enough setup options necessary to start almost any type of surveys. It is integrated well with WIX, which means surveys/polls I created blend in naturally...

Robmbell8

Jan 19, 2025  on Wix

I liked the installation. Haven't used it just yet.The support from powr was excellent. Luis was lightening fast and everything he told me was clear... and worked!

Designbiscuit

Jan 10, 2025  on Wix

They need to add more to the free version before you purchase.I have spent weeks trying to find a survey app that works in wix. Have not found one yet. This app seems to work but needs to have the ability to add a...

Lynndeehamilton

Dec 04, 2024  on Wix

Excellent Customer Service in ChatI had the most helpful person help me in the chat. Luiz Campos was friendly, efficient and went above and beyond to help me fix my issues. Thank you!

Atlanterhave0

Oct 27, 2024  on Wix

Did not quite fit our needs I discovered the app was not what we needed and had some trouble cancelling it. A good support from powr helped me solve the issue.

Gocdl9

Oct 08, 2024  on Wix

Surveys disappear after the month ends You don't have access to your previous month's analytics all your completed surveys delete after each month.

Mortenbrando

Sep 07, 2024  on Wix

Bad user experienceAfter upgrading twice to Pro the system still doesn't recognize it. Instead it limits my possibilities of adding elements to my survey to only 20! The support is missing. Very bad impression. Will...

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