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Customer reviews: Survey

Develop by POWR

Reviews (774)

Overall rating
4.4

What Merchants Think

"Polls & Surveys" is generally appreciated for its flexibility and the richness of its features. Many users find it easy to use and highly customizable, with excellent customer support that enhances the overall experience. However, some users encounter issues with instructions, setup, and service reliability, leading to a mixed overall impression.

Key Strengths

  • User-friendly interface with diverse options.
  • Excellent and responsive customer support.
  • Good integration with platforms like WIX.
  • Stable and versatile functionality for conducting surveys and polls.
  • Ability to customize and limit responses effectively.

Common Concerns

  • Need for clearer instructions and guidance on app usage.
  • Technical issues with login and subscription recognition.
  • Concerns with app reliability and maintenance.
  • Limited functionality in the free version.
  • Issues with data retention and survey analytics access.

Final Thoughts

While "Polls & Surveys" offers a robust set of features and strong customer support, it encounters usability and technical issues that may deter some users. Those looking for a flexible and feature-rich polling and survey solution might find it suitable, especially if they are willing to work through initial hurdles with the help of a responsive support team.

Nicolobe24

Feb 18, 2025  on Wix

A little tricky to set up integrations, but great customer service!I use Safari mostly, and it seems to cause issues with many of the integrations. Luckily switching to Chrome fixes most of it. The customer service was great since Irina always tried her...

Atlanterhave0

Oct 27, 2024  on Wix

Did not quite fit our needs I discovered the app was not what we needed and had some trouble cancelling it. A good support from powr helped me solve the issue.

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