What Merchants Think

Merchants generally express a positive view of the "Forms & Payments" app, highlighting its ease of use, customizable features, and the outstanding support provided by the customer service team. Many users find the app to be a valuable tool in managing submissions and orders more efficiently, making it a helpful addition for site management.

Key Strengths

• Excellent customer support, praised for quick and effective responses.
• Easy to set up and user-friendly interface.
• Highly customizable with a professional look.
• Streamlines order and information collection processes.
• Reliability and versatility across various functions.

Common Concerns

• Issues with app functionality on mobile devices.
• Some users experience glitches and login problems.
• Frustrations with intricate setup processes for new users.
• Concerns about email responses being too detailed.

Final Thoughts

Overall, "Forms & Payments" is well-received for its user-friendly design and excellent customer service. While there are some concerns regarding mobile functionality and initial setup challenges, the app provides substantial benefits in terms of customization and process streamlining. It is a recommended solution for Wix users looking to efficiently manage online forms and payments.