Reacho – Free Customer Support for Ecommerce Stores

About Reacho – Free Customer Support for Ecommerce Stores

Built by Reacho

Support Portal

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20+ Promotional Sales Tools: Popups, Banners, Timers, Coupons, Testimonials

(50 Reviews)

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Description

Free helpdesk for your store. Cut down ticket volume by 50%

Elevate your customer service with unlimited agents, tickets, chats, and a smart knowledge base—all at zero cost.

Reacho is a free, all-in-one customer support software designed for e-commerce brands. It integrates email, chat, tickets, and self-service tools into one platform, making it easier to track, respond to, and manage customer conversations.

Unlike other costly support tools, Reacho offers unlimited tickets, automation, and tailored features for free. Built by the team behind EngageBay, Reacho provides everything you need to simplify customer support and grow your e-commerce business.

Why pay for something that should be free? Reacho is built exclusively for e-commerce and will stay free forever. Add Reacho to your online store today and transform your customer support experience.

Pros

Free comprehensive customer support solution for e-commerce stores.
Unlimited agents, tickets, chats, and smart knowledge base.
Integrates multiple support channels: email, chat, and self-service tools.
Offers automation and tailored features without cost.
Specifically designed for e-commerce brands.
Developed by the team behind EngageBay.
Claimed to remain free forever.

Cons

Negative user experience during registration process.
Strict requirements for using a business email might hinder registration.
Reported issues of the app hanging and restarting during registration.
User dissatisfaction with the registration process led to uninstalling the app.

Top Helpful Reviews

Creature F.

Apr 17, 2025 on Ecwid

App is in early access development - you have to sign up for Early Access on their website (never heard back) but if you can get the registration to work through Ecwid, you can get a functional chat support on your store. It is currently very basic and is ONLY the email forwarding/chat, but it shows a lot of promise and I eagerly await the knowledgebase feature and ability to get notifications on my mobile device. I hope to see more information from the dev team as all of Reacho's social media sites are empty (except youtube tutorials which is my only indication that this isn't abandoned!)

Naal S.

Feb 02, 2025 on Ecwid

UNFORTUANTILY the registration process VERY BAD and App will not let You register what ever You provide emails..nWe register with our Official Gmail accountnand app said must Business emailnnWe try register by our Business [email protected] the App refused also and hangnand make back to start process againnand so on..nnI not recommend this app its wast of timenunless they fix registration crazy process which not allow anyone to register..nnEven App fix Registration..We will not register or use this App again..nnWill unistall this app right now.